Question about a Hardware Upgrade
I order a Note9 last Friday, I have not received it yet and Rogers never sent me a tracking #. Is this normal? ***Edited Labels***
Forum Posts
Resolved! How to Request a Credit Limit Increase
Hello there. I've been balancing my budget book back and forth the last couple of weeks.I recently got a Phone Upgrade through Rogers, which is good.But at the moment I am in between jobs.I currently have 3 work at home Job Opportunities that may hir...
Connection Fee
I've been a Rogers customer for approximately 10 years. Currently, I just renewed my plan and got a new phone. I called to ask to get a 20$ connection fee waved and they seem to not be able to offer that. I find it idiotic of a company to not be able...
Resolved! Upgrade Phone But Avoid Changing Plans?
I have a Samsung Galaxy S3 with Rogers and I secured a 6GB data plan for $30 plan over 2 years ago. Of course Rogers is now enforcing that you change plans if you upgrade your phone. I want to keep my plan of course though. I did unlock my S3 last ye...
Resolved! Small Business Reservation Status
Where can I get the status of my reservation in the small business site? **Labels Added**
Resolved! Share Everything plans gone?
Hello, I am currently on a share everything plan with 3 lines. The contract on the second line is up and I need to get a new phone for that line. Is it still possible to get a phone upgrade on the share everything plan or would I need to switch to a ...
Resolved! Upgrade for 0 dollars on a 0-year term
I have an exclusive offer on my account that says I can upgrade to an Iphone X 64gb silver for $0 on a 0-year term... I assume this is a typo, and it's supposed to say on a 2-year term, right? It sounds to me like an impossible deal, because I woul...
Resolved! Why am I not eligible for an upgrade?
Hi, I am trying to upgrade my current device which is on a 2 year plan; it ends this September. There is currently $93.75 remaining to be paid off, and I am ready to do so right away in order to upgrade. However, when I attempt to upgrade online, it ...
Resolved! Upfront Edge
I opted to wait instead of pre ordering.. I wasn't sure if I was ready to pay that money yet, as my phone is still mint and works great. That being said I received a text from Rogers this morning saying to upgrade for 0$ to the s10 on the edge progra...
Nearly done with rogers
Hi Rogers After spending a few horus trying to talk to someone this week about a phone hardware upgrade, my latest experience is 58 mins without being able to speak to someone who can help me: 3 people so far who shuffled me on to another wait. Thank...
Data with Share Everything Plan
Will additional data from other devices on share everything plan transfer when upgrading to new phone? ***Edited Labels***
Resolved! Cyber Monday deals
I took advantage of the Cyber Monday deal, which was 200$ credit on your bill, discounted phones and discounted double data plans and have not received anything regarding the credit or much else other than a receipt for the upfront fee for the device...
Resolved! iPhone Hardware Upgrade Ordered - Not received yet
Ordered iphone XS Max on 26th Dec,not received yet. Shared my concern on Rogers website on 30th Dec, it said Rogers will reply to my concerns in 1 business day. I had selected email reply but today been 3rd Jan "NO RESPONSE" After following up wi...
Primary line - "downgrade fee" for additional lines
If I want to upgrade my primary phone ($0 devicetab), and take a premium plus plan which is $20/month more expensive than my existing plan (with higher data overage), why do I have to pay off all of the devicetabs for the other phones on my Share Eve...
Is this how Rogers' subcontractors package phones?
After having a less than satisfactory experience with Retentions/Customer Relations, I decide to do a hardware upgrade online on Boxing Day without any Rogers staff interventions. I decided to go with a Samsung Note 9, valued at $1,200 which I will b...
Resolved! Hardware Upgrade - Shipping & Plan Change - In a strange situation.
My current phone is Blackberry Z10 which I got back in 2013. Well, the year is 2018 and I figured I'd finally upgrade. So, after browsing the store, I decided on Samsung A8. I was on a basic talk & text plan at 25 CAD per month and upgraded the pla...
Request a New Return Waybill
I upgraded to a S9 plus Im not happy with my choice and want to return it. I know the device needs a return shipping lable but I xant, seem to find someone who can generate one... today! *Edited labels*
Resolved! Upgrading multiple lines via Self-Serve
Hi, I currently have 2 wireless lines on a Premium tab. The main line has a device balance and the 2nd line is currently on no-term. I want to upgrade both lines to Ultra and get new hardware. However, I'm not sure how I go about doing both online ...
Smart Home Cameras..
Hi All! Anyone here using the new Hi-Def cameras? Noticed that mine , when triggered, seem to capture about 2 seconds of video PRIOR to the motion appearing on the video. Rogers ... If it is a glitch, don't fix it! If it is programmed that wa...
Resolved! $225 Downgrade Fee?
I purchased a new iPhone 8 today with ShareEverything 2.5GB-Prem+Tab plan (70 dollars per month). After I chose to pay $70.00 monthly, I wanted to downgrade my plan. So I said I want to downgrade it to $60.00 plan and then he started processing witho...