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Question about a Hardware Upgrade

I order a Note9 last Friday, I have not received it yet and Rogers never sent me a tracking #. Is this normal?       ***Edited Labels***

Dwhiffen by I've Been Around
  • 1949 Views
  • 7 replies
  • 0 likes

Resolved! How to Request a Credit Limit Increase

Hello there. I've been balancing my budget book back and forth the last couple of weeks.I recently got a Phone Upgrade through Rogers, which is good.But at the moment I am in between jobs.I currently have 3 work at home Job Opportunities that may hir...

Zenarith by I've Been Here Awhile
  • 3262 Views
  • 1 replies
  • 0 likes

Connection Fee

I've been a Rogers customer for approximately 10 years. Currently, I just renewed my plan and got a new phone. I called to ask to get a 20$ connection fee waved and they seem to not be able to offer that. I find it idiotic of a company to not be able...

chidoan58 by I've Been Around
  • 8304 Views
  • 33 replies
  • 0 likes

Resolved! Upgrade Phone But Avoid Changing Plans?

I have a Samsung Galaxy S3 with Rogers and I secured a 6GB data plan for $30 plan over 2 years ago. Of course Rogers is now enforcing that you change plans if you upgrade your phone. I want to keep my plan of course though. I did unlock my S3 last ye...

kathyt64 by I Plan to Stick Around
  • 48374 Views
  • 142 replies
  • 0 likes

Resolved! Share Everything plans gone?

Hello, I am currently on a share everything plan with 3 lines. The contract on the second line is up and I need to get a new phone for that line. Is it still possible to get a phone upgrade on the share everything plan or would I need to switch to a ...

Resolved! Upgrade for 0 dollars on a 0-year term

I have an exclusive offer on my account that says I can upgrade to an Iphone X 64gb silver for $0 on a 0-year term...  I assume this is a typo, and it's supposed to say on a 2-year term, right?  It sounds to me like an impossible deal, because I woul...

Ethanheh by I've Been Here Awhile
  • 1167 Views
  • 3 replies
  • 0 likes

Resolved! Why am I not eligible for an upgrade?

Hi, I am trying to upgrade my current device which is on a 2 year plan; it ends this September. There is currently $93.75 remaining to be paid off, and I am ready to do so right away in order to upgrade. However, when I attempt to upgrade online, it ...

Resolved! Upfront Edge

I opted to wait instead of pre ordering.. I wasn't sure if I was ready to pay that money yet, as my phone is still mint and works great. That being said I received a text from Rogers this morning saying to upgrade for 0$ to the s10 on the edge progra...

Cursee1 by I've Been Here Awhile
  • 1641 Views
  • 2 replies
  • 0 likes

Nearly done with rogers

Hi Rogers After spending a few horus trying to talk to someone this week about a phone hardware upgrade, my latest experience is 58 mins without being able to speak to someone who can help me: 3 people so far who shuffled me on to another wait. Thank...

Ralph71 by I've Been Around
  • 2253 Views
  • 4 replies
  • 1 likes

Data with Share Everything Plan

Will additional data from other devices on share everything plan transfer when upgrading to new phone?       ***Edited Labels***

MrBow by I've Been Here Awhile
  • 1186 Views
  • 3 replies
  • 0 likes

Resolved! Cyber Monday deals

I took advantage of the Cyber Monday deal, which was 200$ credit on your bill, discounted phones and discounted double data plans and have not received anything regarding the credit or much else other than a receipt for the upfront fee for the device...

Jodee by I'm Here A Lot
  • 2897 Views
  • 36 replies
  • 0 likes

Resolved! iPhone Hardware Upgrade Ordered - Not received yet

Ordered iphone XS Max on 26th Dec,not received yet.   Shared my concern on Rogers website on 30th Dec, it said Rogers will reply to my concerns in 1 business day. I had selected email reply but today been 3rd Jan "NO RESPONSE"   After following up wi...

KGP by I've Been Around
  • 1308 Views
  • 3 replies
  • 0 likes

Primary line - "downgrade fee" for additional lines

If I want to upgrade my primary phone ($0 devicetab), and take a premium plus plan which is $20/month more expensive than my existing plan (with higher data overage), why do I have to pay off all of the devicetabs for the other phones on my Share Eve...

SS52 by I've Been Around
  • 2934 Views
  • 4 replies
  • 0 likes

Is this how Rogers' subcontractors package phones?

After having a less than satisfactory experience with Retentions/Customer Relations, I decide to do a hardware upgrade online on Boxing Day without any Rogers staff interventions. I decided to go with a Samsung Note 9, valued at $1,200 which I will b...

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peterg2 by I Plan to Stick Around
  • 2302 Views
  • 9 replies
  • 0 likes

Resolved! Hardware Upgrade - Shipping & Plan Change - In a strange situation.

My current phone is Blackberry Z10 which I got back in 2013.   Well, the year is 2018 and I figured I'd finally upgrade. So, after browsing the store, I decided on Samsung A8. I was on a basic talk & text plan at 25 CAD per month and upgraded the pla...

Dean1980 by I've Been Here Awhile
  • 2092 Views
  • 6 replies
  • 0 likes

Request a New Return Waybill

I upgraded to a S9 plus Im not happy with my choice and want to return it. I know the device needs a return shipping lable but I xant, seem to find someone who can generate one... today!   *Edited labels*

marky54 by I've Been Here Awhile
  • 1423 Views
  • 3 replies
  • 0 likes

Resolved! Upgrading multiple lines via Self-Serve

Hi,   I currently have 2 wireless lines on a Premium tab. The main line has a device balance and the 2nd line is currently on no-term. I want to upgrade both lines to Ultra and get new hardware. However, I'm not sure how I go about doing both online ...

rizzo1 by I've Been Here Awhile
  • 2435 Views
  • 5 replies
  • 0 likes

Smart Home Cameras..

Hi All!   Anyone here using the new Hi-Def cameras?  Noticed that mine , when triggered, seem to capture about 2  seconds of video PRIOR to the motion appearing on the video.   Rogers ... If it is a glitch, don't fix it!   If it is programmed that wa...

Cappy48 by I'm Here A Lot
  • 10291 Views
  • 40 replies
  • 1 likes

Resolved! $225 Downgrade Fee?

I purchased a new iPhone 8 today with ShareEverything 2.5GB-Prem+Tab plan (70 dollars per month). After I chose to pay $70.00 monthly, I wanted to downgrade my plan. So I said I want to downgrade it to $60.00 plan and then he started processing witho...

Yesol by I've Been Here Awhile
  • 5573 Views
  • 5 replies
  • 0 likes
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