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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Cell phone chip to tablet

If I take my cell phone chip and put it in a tablet,will a phone program load onto the tablet so as to use the tablet as a cell phone to? **Added Labels**

jwayne by I Plan to Stick Around
  • 1 replies

Resolved! Rogers Tablet Promotion Too Good To Be True?

I called Rogers customer service three days a go for changing my plan and an agent csr answered my call and I was able to change my plan then he offered me this promotion iPad 6 for zero dollars and tAblet fees waived for 24 months thereafter 10 $ a ...

Kyousufi by I've Been Around
  • 1 replies

Resolved! [RSHM] Developing third party apps for main hub

Is Rogers SHM development team open to applications created by the community?With the removal of that one photos application and weather application it has turned into a night light. Where would one start with getting specs on how to develop for the ...

mee6 by I've Been Here Awhile
  • 1 replies

Network Access Plan (Tablet)

Hey. Can someone clear something up for me. A friend just got a tablet sim and it is listed under their account as a Network Access Plan; which I understand is data only, however, they are telling me they think they can call for no extra charge becau...

Outright device purchase at Rogers store

I finally found a Rogers retail location with stock of the iPad mini LTE. However, the salesperson says that they don't sell devices outright and only do financing. Is this a decision of the store/clerk? Clearly, the Rogers product page directs you t...

Where is Rogers Customer Service?

Hi, After only a month with Rogers, I am already totally done. What is wrong with Rogers Customer Service? Is it that hard to serve customers properly? I never had any problems with Fido after all these years. Here I explain my situation. A month ago...

Achummy by I've Been Around
  • 6 replies

Rogers Anyplace TV Home edition Jailbroken error

I can't watch some channels on the Anyplace TV on my tablet because it keeps saying I have a jailbroken tablet but I know for a fact I don't or have ever installed anything in the past to jailbreak it,anyone know what could be wrong? thanks ***Edited...

Jayzino by I'm a Regular
  • 6 replies

Wrong device added to new plan

I added the data share option for a new tablet to my Share Everything + plan today. At the same time, I financed a new *space gray* iPad through Rogers which was expected to be delivered in 3-5 days. I just recevied an email from Rogers informing me ...

Resolved! Tablet and gamecenter

I went to a rogers store and ordered the Samsung s2 tablet and upped my plan to a 5gb plan. Well I've been back to the store twice and it doesn't seem like the device is ordered. I just want to order the tablet on easy pay and pay the 10 bucks a mont...

Peetmoss by I've Been Around
  • 1 replies

Adding a Tablet?

Just hoping anyone can share there experience with adding a tablet (ipad) to there current plan? Is it worth it? Just wondering if anyone can share there experience with adding a tablet to there plan? Not sure if i should wait on a price drop with th...

SoDamShady by I've Been Here Awhile
  • 3 replies

Resolved! iPad WATCH TCM app to work on Rogers Internet?

Any idea if Rogers will be joining the list of service providers that function on the new WATCH TCM app? Just downloaded the app from the Canadian App Store but Rogers isn't a provider on their list (nor is any other Canadian provider as far as I can...

50sreader by I Plan to Stick Around
  • 1 replies

Resolved! Price Match on tablets with easy pay option

Dose Price Match still apply with tablets? Best Buy has the Samsung s tab for $459, would Rogers honor this price if we were to go with the new easy tab, $0 down promotion? ***Edited Labels***

Resolved! Is data usage on a "phablet" tethering?

You can buy android tablets with a 10.1" screen that have an unlocked phone in them (ie takes a sim card) . So if you go online on these "phablets" are you charged data fees as if using a cell phone or as tethering (which I think is much more costly)...

markjclelan by I've Been Here Awhile
  • 3 replies

New Tab S, Suggestions for Apps

Hello People. So I have gotten my mother a New Gold Tab S on Easy Pay and all the fun stuff. My Question is simple: What Apps do you suggest for her? She isn't... Tech Savvy... BUT she is super mom. (She uses more data than me on her iPhone and she i...

Resolved! tablets in OS upgrade page?

could we get tablets included in the OS upgrade page? I'm curious about lollipop upgrades on my tab s ***Edited Labels***

Resolved! Arizona Login Issues

Hello, We are vacationing in Arizona and NHL GameCentre Live was working well until the playoffs started. Last night, I received the following error message when trying to access games on my Samsung Galaxy Tab S: -"You have to be an eligible Rogers c...

Dan_Kaz by I've Been Here Awhile
  • 5 replies

Resolved! New Rogers Scam call or not?

Greetings all! I wanted to know if the number 1-855-415-2112 Is registered to Rogers Communications and is currently offering Samsung Tab S LTE for 0 interest over a 24 month payment plan? Thank you for your time! ***Edited Labels***

Ocelot12 by I'm Here A Lot
  • 29 replies

No internet connection on one device since upgraded to windows 8.1

I know our Hub is working fine since I am able to access the internet perfectly on my husbands laptop, my tablet, phones etc, but the laptop I use to do books updated to windows 8.1 and now I have no network connection. I know this is an issue all ov...

Vallleee by I've Been Here Awhile
  • 4 replies

Resolved! Pay As You GoTM Data Plan for Tablets

I went on then took : Pay As You GoTM Data Plan for Tablets For: New and existing Pay As You Go customers Get 1 GB of data for only $60/year when you activate your tablet or change your existing t...

talme by I've Been Around
  • 1 replies

Resolved! Why is Rogers Behind the Competition with tablets?

Just some honest questions as a loyal 12 year rogers customer, Why is it that Bell and Telus have massively better tablet programs the rogers? is rogers content to stay sooo far behind its competition? And why are they still only doing the pay upfron...

avraka by I've Been Around
  • 10 replies