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Resolved! Voicemail

My voicemail is no longer working. When someone calls me it just rings and rings. When I tried calling my voicemail by holding down the 1 button it asks me for my number which I enter and I'm then told that my number is not recognized. I've had this ...

Katherine11 by I've Been Here Awhile
  • 10631 Views
  • 14 replies
  • 0 likes

Unable to Sign In and Order Ignite TV Bundle Online

When using Microsoft edge, I try to sign into my rogers account, I fill out the username and password, click sign in and it keeps refreshing the page and the sign in option pops up every time. If I use the chrome bowser, it works ok but if I try to o...

daveyson1 by I've Been Here Awhile
  • 2504 Views
  • 19 replies
  • 1 likes

Live Chat - "Anna" Chatbot Issues

Ok, I generally don't have much of an issue with Live Chat - provided I get a real person. Last few days, all I get is "Anna" the chatbot - she's a bit limited in her responses and troubleshooting tree options and each time when she gives up & says s...

jc35p by I've Been Here Awhile
  • 2586 Views
  • 9 replies
  • 0 likes

Resolved! Cancelling an appointment

I have an appointment for this wednesday for a technician to come over to my house but I want to cancel how can I do that?   ***Edited Labels***

jorden3k by I've Been Around
  • 7908 Views
  • 11 replies
  • 0 likes

Multiple Technician Appointments Cancelled...

The issue is IGNITE that completely failed over a period of five-six days at the end of October here in eastern Mississauga.  We had no working tv, internet or home phone.  I must have called Rogers ten times, each time getting the same canned apolog...

KarolW by I've Been Around
  • 2014 Views
  • 7 replies
  • 0 likes

Resolved! Texting Issue after Porting In Number

Hi there,I used to work for another carrier so I'm familiar with porting and possible errors and it seems my husband and I have one happening, when we text it's not going through (I've got an Android phone and he had an iPhone).Last night it was send...

New2RCI by I've Been Around
  • 2201 Views
  • 3 replies
  • 0 likes

Resolved! Cannot contact Rogers on any platform or phone number

I just noticed that my bill is much higher than normal for no apparent reason.  I called Rogers to find out why and have it fixed but ended up remaining on hold for  an hour and forty five minutes, after which the call was disconnected on their end. ...

Emusselman by I've Been Here Awhile
  • 10154 Views
  • 106 replies
  • 0 likes

Very poor customer service

Unbelievable. Spent 2 1/2 hours on the phone trying to get my rocket hub back online. 2 calls 6 service reps 1 extremely rude. 3 rd call to file an official complaint was told I would have to be put on hold again!!! 4 th call when I discovered they h...

mtbguy by I've Been Here Awhile
  • 2724 Views
  • 15 replies
  • 0 likes

Home monitoring set rules at times not working

I am at the point of wanting to cancel my home monitoring due to me having to reboot the touchscreen daily so the sytem can record the rules that are set. There are times when there is action on camera but system does not record and shows nothing dur...

mike555 by I Plan to Stick Around
  • 2317 Views
  • 11 replies
  • 0 likes

Resolved! share everything plus experience issue

Hello, I've upgraded to the new plan but am unable to add the experience of spotify due to a myrogers issue. The submit button does not function on chrome and using explorer i can click submit but it then tells me I have to update a valid email addre...

MANDROID by I Plan to Stick Around
  • 5966 Views
  • 77 replies
  • 1 likes

Spotify Unavailable - Please try again later

Hello, I have 3 lines with my Rogers account. One of my line works perfectly with Spotify and my two other lines I have received this error message for 1 month now. I can't link them to the spotify account. Help please. Thanks       ***Edited Lables...

spotify unavailable.PNG
francislm9 by I've Been Here Awhile
  • 5604 Views
  • 26 replies
  • 0 likes

Wireless voicemail box full, no messages

I get the message that the VM box is full, but immediately after that there are no wireless messages, with no option to delete. Callers are unable to leave a message because the mailbox is... full!     ***Edited Labels***

lucbeta by I've Been Here Awhile
  • 3638 Views
  • 5 replies
  • 0 likes

Caller ID Name Display Showing Wrong Name

I am not a Rogers customer but every time I call a friend or client who is a Rogers customer, my phone number displays some other person's name. It is not possible that all of these people have my number in their contacts with that other person's nam...

Rich97 by I Plan to Stick Around
  • 2904 Views
  • 1 replies
  • 0 likes

Moving Caused Account Issues

I'm feeling very frustrated tonight. We are moving into a new house and saw Rogers had a free and "easy" move service. We've been Rogers customers for 5 years and despite running into some issues in the past, decided to stick with Rogers.   we called...

Hbick by I've Been Around
  • 1585 Views
  • 2 replies
  • 0 likes

MAKING APP PURCHASES WITH PAY AS YOU GO ACCOUNT

I am a Rogers pay as you go customer using a Nokia Lumia 635 windows phone. There is a sports app I have subscribed to twice in the last year paying using my pay as you go balance to make purchases. Now I get a message saying my account is not set up...

buddah1986 by I've Been Here Awhile
  • 2694 Views
  • 3 replies
  • 0 likes

Black photos and video in Rogers Home Monitoring App (Android only)

Since there doesn't seem to be a home monitoring specific section (why not?), I put this here.  I just had RHM installed yesterday, and I have to say it's pretty neat, so far, but I'm having an issue with the Smart Home Monitoring App.   I set up som...

WearySky by I Plan to Stick Around
  • 3615 Views
  • 7 replies
  • 0 likes

Smart Home - No Longer Sending emails

A few days ago my Smart Home system stopped sending me emails that were set up with the automation rules. I have un-installed the application and re-installed and have also cleared the archived pictures from the system.  Anyone else had this issue? I...

Anton2016 by I've Been Around
  • 1601 Views
  • 3 replies
  • 0 likes

outdoor cable

Someone moved the rogers cable that was fine to a tree around my backyard without my permission. Is this legal?         ***Edited Labels***

mad4u by I've Been Around
  • 2645 Views
  • 3 replies
  • 0 likes

Resolved! Different Levels of TechXpert

In obtaining information about Rogers TechXpert, I've noticed different levels of support. For e.g. Standard TechXpert, for $9.95/mth, TechXpert Whole Home $14.95/mth. TechXpert Wireless $?. TechXpert One Time Fix $69.95 and the list goes on.   I cam...

Nickel11 by I Plan to Stick Around
  • 4744 Views
  • 8 replies
  • 0 likes
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