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new ignite box power surge shutting off my tv

i am 2 daysinto my new ignite tv and seems to be some kind of power surge that keeps shutting down my tv. I have to then unplug my tv for up to 5 minutes or more for tv to be able to be turned on agasin. Have not been able to watch 1 show complete wi...

driverdean by I've Been Here Awhile
  • 3250 Views
  • 9 replies
  • 0 likes

Ignite TV - Intermittent Black Screen

Recently switched to Rogers Ignite, so far no impressed.  My wife and I watch different TV's, I have fewer problems in particular and don't have the so called "Black Screen" problem my wife's TV which is much newer daily has the "Black Screen" proble...

gerryland by I've Been Around
  • 11737 Views
  • 30 replies
  • 0 likes

Channel Not Available Error Message

Good morning.   I am a Rogers VIP subscriber in Ottawa. Commencing yesterday evening, when I try to access certain channels, I receive a couple error messages. The problem persists this morning as well.   For example, the following is for Channel 41 ...

Leafer by I Plan to Stick Around
  • 33583 Views
  • 74 replies
  • 0 likes

Ignite TV - eero bridge/AP mode issues

Question?  Maybe someone else has seen this and can help me figure it out.   My current setup:   Rogers Modem (in router mode with wifi disabled) Connected to Eero mesh to distribute wifi in house.  Was running in bridge mode now it's now (see below)...

dperry by I've Been Here Awhile
  • 3842 Views
  • 21 replies
  • 0 likes

Missing HD Channels

I have several digital adapters, a Nextbox HD terminal box and a Nextbox 3.0 HDPVR box. The channels on the digital adapters are fine but several channels on both HD terminals now come up black. It started out as a couple but now includes 14, 15,17, ...

joan1952 by I've Been Around
  • 559 Views
  • 1 replies
  • 0 likes

Multiple Channels Not Working

Both channels, as well as several others up and down the guide.  Is this a fault on Roger's end or is it something else? London, ON  **Labels Added**

RyeEncoke by I Plan to Stick Around
  • 3392 Views
  • 16 replies
  • 0 likes

On Demand problems

I am a new Rogers customer & am very excited for the On Demand & Shomi services. The content is amazing.. when I can get it. At this moment tonight I can't get any On Demand or Shomi to work. A few nights ago none of the HD programming was working bu...

JWillis by I've Been Here Awhile
  • 5888 Views
  • 67 replies
  • 0 likes

Lobby Watch channel 955 works on 9865 PVR, black on new 4K Nextbox

My condo building's Lobby Watch camera is available on channel 955. I'm the techie for my upstairs senior neighbour. She has a 9865 PVR in the livingroom and, in her reading nook, a new 4K Nextbox PVR which replaced a previous dying PVR in October.  ...

Blaq by I Plan to Stick Around
  • 2910 Views
  • 3 replies
  • 0 likes

Channel Issues - North York

We've been having problems with channels 4, 7, 17 and 18 not loading at all on our 4642 box.   We've had problems with channels 17 and 18 for a while, and a technician visiting and shortening the cables in our apartment does not seem to have cured th...

getbascus by I've Been Here Awhile
  • 880 Views
  • 1 replies
  • 0 likes

Cable Service(s) Offline

Aug 23 lost everything (cable TV, internet + landline) at 10pm. When can I expect to regain services? Thx.     ***Added Labels***    

MDL1 by I've Been Here Awhile
  • 2939 Views
  • 23 replies
  • 0 likes

Broken cable line in house?

Wondering if someone can answer this question. I have two nextbox pvr’s in my house. The one in the basement is working fine, the one in my living room will not show any channels, but will show recorded content. It also brings up the full guide for t...

Hundalei by I've Been Here Awhile
  • 1457 Views
  • 2 replies
  • 1 likes

Resolved! TV content not showing on screen

I have an older digitial box on 1 TV and a newer Nextbox (2.0 i think) box on another TV in the house.  Both as of this morning will turn on, allow me to access the guide with no trouble, but the screen is black for every channel.  Again, the guides ...

BillMurphy by I've Been Around
  • 14542 Views
  • 7 replies
  • 0 likes

Cant get CBC

For the last 2 days all we get is a black screen on CBC. All other channels are fine.       ***Edited Labels***  

Seamus01 by I've Been Here Awhile
  • 947 Views
  • 1 replies
  • 0 likes

Catalog error msg

I had my nextbox 2.0 plugged in from the splitter to a surge protector then into the tv. The rogers rep said they could not reset my box due to the fact that they could not get any signal on my box even tho channels were showing while getting the ROD...

Aa17376 by I've Been Here Awhile
  • 5184 Views
  • 18 replies
  • 2 likes

Cable Cuts Out Every 10-20 Seconds?

Have been having this issue for the past few days - whenever I try to watch something, everything goes black for a second and it happens almost every 10-20 seconds. Makes it hard to watch - have tried resetting the modem and unplugging and unplugging...

KerriW by I've Been Around
  • 7643 Views
  • 2 replies
  • 0 likes

cable tv outage?

near bloor and islington area of toronto cable tv out box display -01- internet is working fine.   ***Edited Labels***

dauthiatull by I Plan to Stick Around
  • 7822 Views
  • 21 replies
  • 0 likes

Ignite TV: 3 Dead Boxes in less than a week

So, we’ve been on Ignite TV since September and it’s been nothing but problems since the beginning (audio drop out, picture drop out, freezing, random reboots, fast forward function pretty much impossible to use etc etc etc). So now fast forward to l...

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