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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 34347 Views
  • 4 replies
  • 9 likes

Resolved! Account Cancelled

I recently set up my account. Upon registering for MyRogers and linking my account I checked back in to see that my account has been cancelled. Why would this be?

Rogers app - Facial Recognition

I just updated my Rogers app and now facial recognition is not available on the App. I deleted the app and reinstalled it and it’s still not available.   **Labels Added**    

Nuclear521 by I've been here awhile
  • 1446 Views
  • 2 replies
  • 0 likes

Resolved! Internet/TV outage

I called in to report cable tv is down. Was told the area is affected and they will create a ticket.  When doing a search on the outage it pointed me back to Rogers website. I started a chat and asked what would have caused the outage and if there wa...

sprite34 by I plan to stick around
  • 3121 Views
  • 5 replies
  • 5 likes

The home Internet is not working.

My home Internet has been down since morning.How can I fix it?I've already turned on/off the modem, but it didn't help.Toronto, downtown.       **Added Labels**

Inna2 by I've been around
  • 567 Views
  • 1 replies
  • 0 likes

No internet for 2 days

Anybody have any actual information on case C193403878? Two days with no updates or progress on an outage in the Bathurst/Bloor area, downtown Toronto   **Labels Added**

hell_rod by I've been around
  • 570 Views
  • 1 replies
  • 0 likes

Internet Ignite down for a month in Aurora

We have no service for the past 4 weeks in Aurora on Machell Ave. This is affecting 45 homes. Technicians have come and swapped modems and updated lines but clearly this is a wider issue. Technicians are not escalating to the right level of support. ...

kamufr by I've been around
  • 604 Views
  • 1 replies
  • 0 likes

Oct 25, 2023 Rogers service out for hours

I tried calling Rogers Technical support last night Oct 25, 2023 to report TV trouble and could not even get to report it because the phone recording said that due to increased volume my calls could not even be answered! I was left without service fo...

socagirl2 by I'm here a lot
  • 5951 Views
  • 9 replies
  • 1 likes

Resolved! Internet Down

My internet is down I try reboot my router and still no internet .       ***Edited Labels***

SB01 by I've been around
  • 1039 Views
  • 1 replies
  • 0 likes

Face ID

Can’t seem to be able to enable Face ID on Rogers app? No toggle switch…     ***Edited Labels***

tcfreedy by I've been around
  • 1243 Views
  • 2 replies
  • 2 likes

SMS numbers on Rogers bill ???

Hi guys, can someone please tell me if there is a way to get bills or any sort or letter from Rogers showing the numbers I have sent text messages to. I need this information but cannot find it online. Is there a way to request it. Thanks.      *****...

sm12 by I've been here awhile
  • 7085 Views
  • 5 replies
  • 0 likes

Requesting a specific phone number

I was wondering if it is possible to request a specific phone number. It is our old home number from years ago and is not currently in use.   ***Added Labels***  

rickeoni by I've been around
  • 22716 Views
  • 20 replies
  • 0 likes

Cell tower proposal approved - when will construction begin?

Rogers received approval this past December 2017 from King City to install a 60m shrouded tripole cell tower in Schomberg near the Trisan Centre. Full article at link below with excerpt also below. Can a Rogers agent please let me know when construct...

toolcubed by I'm a senior contributor
  • 7566 Views
  • 9 replies
  • 0 likes

Security threat from (647) 558-XXXX

Guys calls me and tell me get 40% of on Rogers bill. Sound fishy. I told him I am using Rogers and he cuts the call saying - “Go to hell. ”. If it is not a hacker and an executive in that case they should be trained better.   *** Edited Labels ***

Avijeet by I've been around
  • 1681 Views
  • 1 replies
  • 0 likes

Internet is not working

My internet has been out for hours. Modem has a solid white light. When I reset (twice), it flashed green, then orange, then back to white. Please help.   ***Edited Labels***

acowie by I've been around
  • 1015 Views
  • 1 replies
  • 0 likes

Resolved! Rogers-EXT network does not work

I work at the Darlignton Nuclear Generating Station in the Engineering building here and there is now Rogers signal. Both Bell and Telus have signal in this building however Rogers/Roger-EXT does not work in this building. When I scan manually and se...

mreffle by I plan to stick around
  • 13058 Views
  • 16 replies
  • 0 likes

Resolved! Mobile Internet MF275R Rocket Hub

Just got the MF275 Rocket Hub. I'm wanting to change the default password. Can someone point me in the right direction?       ***Edited Labels***