Archived Posts
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

RogersGaming_Batman.png

Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122010 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

Burial1.jpg Burial2.jpg Burial3.jpg Burial4.jpg

Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

1.jpg 6.jpg 20.JPG 21.JPG
Gdkitty by Resident Expert
  • 30056 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119263 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7305 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Service Interruption - Ottawa, ON

Outage around downtown Ottawa?. Been intermittent all morning. Solid white light turns into blinking orange, kept going back and forth every 5 min.What's the deal? *** Edited Labels ***

Davadin by I've Been Around
  • 423 Views
  • 1 replies
  • 0 likes

Service Interruption - Mississauga Churchill Meadows 24FEB

I'm having Internet outage since 17hrs now, last night 2130. Not sure if it's a local issue (within my place) or other users are impacted too. When i called to open a ticket, i was not advised it's an area outage, even now the service Interruption ar...

taalha by I'm Here A Lot
  • 317 Views
  • 3 replies
  • 0 likes

Service Interruption: Mississauga, ON area

I'm having Internet outage at this time. Not sure if it's a local issue (within my place) or other users are impacted too. Living in Churchill Meadows, Mississauga. Anyone facing similar issue ? **Labels Added**

shirazam by I've Been Here Awhile
  • 234 Views
  • 2 replies
  • 0 likes

Intermittent Ignite Service- Woodstock, ON

Rogers Ignite has been cutting in and out very frequently (every few minutes) since the evening of Nov 13th. It's now been nearly 24 hours and it's still happening. There are others in Woodstock experiencing the same issue but Rogers says they aren't...

Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

RogersGaming_Batman.png

Issue with signin to Ignite WiFi Hub

HelloHave changed my current internet from wired to fibre optic and will be receiving new Ignite Gateway modem in April 3.In meantime Iam trying to sign to my Ignite WiFi hub vi phone, But having error of “Sorry some error, Pls call Technical Team”1....

Brunnno by I've Been Here Awhile
  • 1582 Views
  • 7 replies
  • 0 likes

Resolved! Cannot access MyRogers Account Details

After changing my Ignite TV package on Dec 4, 2020, I am unable to access or update any of my services through MyRogers, either through the app or via the website. I either get a message that says "Something went wrong - try again later" or "A Techni...

darreno62 by I Plan to Stick Around
  • 1914 Views
  • 15 replies
  • 0 likes

Guard Against Phishing!

In today's era, our identities and personal information have become more important than ever. This data is highly valuable and there are hostile forces lurking in plain sight that wish to steal this information from you. Thankfully, most of these sca...

phishing blog.jpeg

Low Signal to Noise ratio on one box

TL;DRI have a SA4250HD box where everything seems ok but the S/N ratio is low around 27 causing errors on channels. Is there any diagnosis, other than a box going bad? Long VersionI have an SA3250HD and an SA4250HD hooked up to a computer to record T...

wayner92 by I'm a Reliable Contributor
  • 549 Views
  • 2 replies
  • 0 likes

TV channel price

Hi, I am currently being charged for American Heroes, but it seems available as a bonus channel. Isn't bonus channel supposed to be free? How many bonus can one have? Also how do I find out the prices of individual channels? I am specifically looking...

Sctyanks by I'm Here A Lot
  • 1137 Views
  • 3 replies
  • 0 likes

US Superstation Pack

What channels are included with the US Superstation Pack? *Added Labels*

Kendra28 by I've Been Here Awhile
  • 1647 Views
  • 2 replies
  • 0 likes

Resolved! NextBox TV Listings

Is anyone else noticing that NextBox tv listings are a mess? Several listings describe programs that are supposed to be airing in real time but when I go to that cable channel there’s a completely different program being aired. This happens daily on ...

LisaVS by I Plan to Stick Around
  • 1506 Views
  • 10 replies
  • 0 likes

How is NHL live the same price as last season?

We are looking at a significantly fewer games this season (around 2/3), with more blackouts for Canadian teams (I am lucky to only have to navigate two blackouts a season, this year will be about 5). How does Rogers justify charging the same price fo...

micredable by I Plan to Stick Around
  • 836 Views
  • 3 replies
  • 0 likes

Blocking YouTube from 10.0.0.1

We have a Ignite router and I want to see if it's possible to block YouTube so that kids don't spend too much time on it. So far I tried the following steps.1. Logged into 10.0.0.12. Under Parental Control I went to managed sites.3. For URLs I entere...

Tlk175 by I've Been Around
  • 1067 Views
  • 3 replies
  • 0 likes