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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! data flex plan

hi, is it possible to have an iphone with prepaid voice + a data flex plan that is usually for tablet? I dont really want to get a wireless phone plan as i dnt use the unlimited calling and messaging as much... Thanks ***Edited Labels***

tj_max07 by I've Been Around
  • 1 replies

Resolved! New To Mobile Data Plans - A Question Re: iPad Pro (Wi-Fi + Cell)

I purchased a new iPad Pro Wi-Fi + Cellular from Apple and it includes a Rogers nano-SIM, which I have inserted. If I recall at one time you could simply sign up for a plan right on the device (thinking back to my original iPad 2 now which I never ac...

pmcsplaza by I'm a Trusted Contributor
  • 12 replies

Suretap problem

Hi Rogers, I changed SIM card and later device at the start of December. Suretap has helped me with reregistering the wallet and setting up the Suretap wallet again. The Rogers Prepaid card has not been resent to my newly recreated wallet. Suretap te...

hopetindall by I Plan to Stick Around
  • 10 replies

Priv 2 year contract pricing

I'm curious on the Rogers thinking on the 2 year contact pricing on the BlackBerry Priv. The Priv is listed as month to month at $799 (which I think is reasonable). However the 2 year contract price is listed at $399 which contains a $400 subsidy. My...

Resolved! Need a cheap good pay as you go phone with camera

I have a nokia basic flip phone with Rogers pay as you go, have a balance of about 75 bucks, I only by the 100 buck card a year and use probably 25 bucks of it. I just want a phone similar that has a camera, I notice there is only one 2 listed on Rog...

Resolved! Cannot set up Pay As You Go Voicemail

About 1 month ago, I purchased a new, unlocked Android phone and a Rogers SIM card and set up Pay As You Go. My service seemed to be working fairly well until I tried to set up my voicemail a few days ago. When I hold down 1, my phone dials +1-416-27...

tg87 by I've Been Here Awhile
  • 10 replies

Resolved! Paygo Renewal Nightmare

I am more than frustrated with my Paygo account. I have Unlimited Evenings and Weekend that was to expire Jan 14. Expecting to have problems with the renewal , I tried Online Chat on Saturday only to be told that it was not available to Paygo Custome...

Woomera by I Plan to Stick Around
  • 4 replies

Resolved! Pay As You Go and Playstation

If I use the PlayStation Mobile Billing option on my Pay As You Go phone, will the total be deducted from the account balance or charged separately? ***Edited Labels.***

RaigonZelo by I've Been Here Awhile
  • 2 replies

Resolved! Switching SIMs on pay-as-you-go

Hi everyone, I have an iphone 4 which I am going to replace with an iphone 5s or 6 soon. I'm on a pay-as-you-go plan since I don't use my phone all that much. When I get the new phone is it possible to keep my number? I know with a normal wireless pl...

zuroma999 by I've Been Here Awhile
  • 2 replies

Resolved! Pay As You Go changing to a micro sim card

I have a pay as you go regular size sim card.Just bought a 4s iphone and cut down the card but does not work. It works on a htc trophy.If I buy a micro sim from rogers, can I activate it on the same number?Do I lose the credit I have now on the card?...

Tedkopp by I've Been Here Awhile
  • 5 replies

Resolved! Wireless Service for United States Citizen????

Hello, I am a United States citizizen. I was wondering if anybody knew whether or not it was possible for me to get a prepaid phone plan (and possibly a wireless hotspot plan) through Rogers? My family has a place that we stay at for a few weeks at a...

djle by I've Been Around
  • 2 replies

Pay Per Use after pay as you go plan

Hey, so my pay as you go plan expired today and I had a message sent to me from Rogers saying that everything from now on is pay per use. How much would i be charged for every text and for every call with the pay per use?? ***Edited Labels.***

rorak1012 by I've Been Around
  • 2 replies

Resolved! Getting LTE on prepaid ?

For some reason i can't pick up LTE using a i747m S3 phone. Using it side by side with a buddy's i747m phone he gets strong LTE but i can only get hspa After mucking about for a few days trying all the tricks i can also assume this is a problem on ro...

New sim and existing PayGo account

I purchased a new microsim and was wondering how I would add it to my existing PayGo account. The Rogers rep instore told me to call *611. I tried calling the number, but no option for adding/changing sim cards was available. Is there another number ...

hippom4n by I've Been Around
  • 1 replies

Pay As You Go Question

Hi I am confused about the pay as you go plans. I am coming to Canada for a holiday and want to have a local sim. I have a HTC sensation that is unlocked but I also have a spare blackberry 9000 which I was thinking of taking as a spare phone. I am th...

knick007 by I've Been Around
  • 1 replies