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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Buying a phone off Craigslist

Hey suppose I'm buying a sealed never opened cell phone locked to Rogers off Craigslist. Are there any steps I should take or is it just buy the phone and I'm good? Is it possible to have this transaction take place at a Rogers store so that ownershi...

sbrar96 by I'm Here A Lot
  • 6 replies

Resolved! Product Protection Plan

Not sure if this is going into the appropriate board, but I am sure someone will move it if need be. I got this text message the other day. Seems kinda odd since I have had the PPP since I got this phone.... I also have a bundle with this PPP on it t...

PizzaSlice by I Plan to Stick Around
  • 7 replies

Resolved! Completely Broken Phone

My phone went through the wash cycle and is completely broken. Do I have any protection on my phone. What is the cheapest way to replace the same phone? Thank you ***Edited Labels***

daosmond by I've Been Around
  • 2 replies

Terrible Customer Service

Purchased a Samsung Note 3 February 11, 2015 and less than 60 days later bottom corner of screen cracks while tapping and phone is in a case. Called Rogers and said to call Samsung who said to call Rogers, what a joke! Then I emailed to ask how much ...

Draker15 by I Plan to Stick Around
  • 31 replies

Issues Since December

Hello, This one is going to be a bit of a long one so bare with me. I signed up for the Rogers protection plan when I upgraded too the S5 after being a customer for about 7 years, I have never had issues in the past but figured it was a good investme...

aleafs87 by I've Been Here Awhile
  • 4 replies

HTC M8 Black Screen of Death - AND out of warranty!

Is anyone else having the intermittent black screen of death with the HTC M8? This is the third time it happens (the first two times it fixed itself). I went to Rogers today and surprise surprise my warranty ended 2 weeks ago so I would have to foot ...

dr_sanch by I've Been Around
  • 3 replies

Resolved! Capacitive Buttons stop working on S6 Edge

So I waited for over a month for my new Galaxy S6 Edge and finally received it. It worked great for about a day and now the Back Key will not function most times and when it decides to work, it actually performs the function of the Recent Key. I went...

SwordFish99 by I Plan to Stick Around
  • 7 replies

Samsung S5 - warranty issue?

Just wondering on if this is covered by warranty. I've got manufacturer warranty on the S5 until June 2015. The back battery cover is not flush with the phone... a section of it is somewhat raised around the power button...this could affect the water...

SS604 by I Plan to Stick Around
  • 5 replies

Sony Xperia Z3 Unlock Bootloader Status Change

I purchased my Sony Xperia Z3 directly from Rogers around the time it was released. I want to know if I can bring my device to a local Rogers Store and have them change the unlock status of the bootloader on my device. I don't really care if it will ...

Flava0ne by I've Been Here Awhile
  • 7 replies

Trying to understand why a Rogers warranty is NOT being honored?

I'm hoping someone at Rogers can clarify what a Rogers warranty is? I have 4 phones with Rogers. 1 HTC phone has stopped working 3 times, each time with exactly the same issue. The first 2 times, Rogers 'repaired' the phone. After the 2nd repair, I w...

RichardC by I've Been Around
  • 6 replies

Resolved! Device Warranty

I received a Samsung Galaxy Note 3 with watch as a gift. Totally boxed up and all. It is locked to rogers and used on Rogers. How do I find out if I have warrany and what it all covers as I having issues with the phone outside of the KitKat issues 4....

AngieB72 by I've Been Around
  • 5 replies

Resolved! Apple Limited Warranty

Hi guys... I just got an iPhone 5c bought off kijiji, and according to Apple's checker it has "Limited Warranty" (ie the 1-year coverage you get with the phone, not the AppleCare which costs $99) I was wondering what issues this warranty covers, does...

Volume Keys are not working on my htc one

well it started aff as being very figity but now they have just stopped they will not work any ideas on whats going on ? is it covred under warranty? ***edited labels***

lewolskiman by I've Been Here Awhile
  • 5 replies

Resolved! IPhone 4S with broken/unresponsive Lock/On-off button

I just brought in my Apple IPhone 4S to my local Rogers store to see if I could fix an issue regarding the lock button. The lock button within the last day has become unresponsive and no longer works as it should. The phone was purchased September 25...

I need help

I have recently upgraded my phone to a HTC 8x during July 11th, and it died in less than 5 days, I haven't did anything to the phone except for texting and calling, and it was completely dead, like it doesn't open or charge. So after that, i have wen...

YunMu by I've Been Here Awhile
  • 1 replies

Terrible Experience At The Rogers Store With A New Blackberry Q10

Hello There I have been a Rogers customer from the days of Cantel and have been a loyal customer for many years but recently had a terrible experience at one of the corporate stores in the GTA A few weeks ago I purchased a New Blackberry Q10 and as I...

MeezersCA by I've Been Around
  • 1 replies

Phone data cable is defective

I've noticed some charging issues with my Samsung Galaxy S3. At first I wasn't sure if it was my phone itself, the charger, or the cable. After trying a different micro USB cable, and having no charging issues with the phone for a month (and still us...

FujiMuji by I've Been Around
  • 3 replies