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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122021 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30056 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119263 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7305 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

TV channel price

Hi, I am currently being charged for American Heroes, but it seems available as a bonus channel. Isn't bonus channel supposed to be free? How many bonus can one have? Also how do I find out the prices of individual channels? I am specifically looking...

Sctyanks by I'm Here A Lot
  • 1137 Views
  • 3 replies
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How is NHL live the same price as last season?

We are looking at a significantly fewer games this season (around 2/3), with more blackouts for Canadian teams (I am lucky to only have to navigate two blackouts a season, this year will be about 5). How does Rogers justify charging the same price fo...

micredable by I Plan to Stick Around
  • 836 Views
  • 3 replies
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Fraud case, no help and charge on me

I really can't describe how disappointed I am. On Sept 20,2020, someone hacked into my account and ordered a phone, which created an additional line on my account. When I checked my bill, I saw a $180 dollars bill on my account. My monthly bill is on...

zihanwei by I've Been Here Awhile
  • 793 Views
  • 1 replies
  • 1 likes

Ignite TV Bundle Pricing without the Home Phone Service

was doing some shopping around here for a new bundle ie: Ignite Premier what i am not able to find is what the cost would be if i didnt want the phone ? my internet is bad enough and the idea of using a rogers phone which wont wrk when my cable goes ...

hiho by I Plan to Stick Around
  • 892 Views
  • 1 replies
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Rogers Wireless Offer for Frontline Healthcare Workers

Will rogers offering frontline workers something like the competitor:https://www.globenewswire.com/news-release/2020/04/27/2022402/0/en/TELUS-and-Koodo-Giving-Two-Months-Free-Wireless-Service-to-Frontline-Hospital-Workers-in-Ontario.html ***Added Lab...

Resolved! How to Request a Credit Limit Increase

Hello there. I've been balancing my budget book back and forth the last couple of weeks.I recently got a Phone Upgrade through Rogers, which is good.But at the moment I am in between jobs.I currently have 3 work at home Job Opportunities that may hir...

Zenarith by I've Been Here Awhile
  • 3036 Views
  • 1 replies
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Will Rogers Waive On Demand Fees During COVID19 Pandemic?

Since we are all being asked to stay in, it would help if rogers was a leader in significantly reducing or elimination the on demand fees for the next month or so !! Particularly for seniors as it looks like we will be inside for a long time. Elimina...

hawker by I'm Here A Lot
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  • 15 replies
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Resolved! Cell phone chip to tablet

If I take my cell phone chip and put it in a tablet,will a phone program load onto the tablet so as to use the tablet as a cell phone to? **Added Labels**

jwayne by I Plan to Stick Around
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Resolved! Rogers Did Not Apply Internet Promotion

Rogers lied multiples times internet price. I was on an internet promotion plan that I knew was expiring in February, so in December I called to see if they had a similar promotion and they did. Agent told me he applied to new promotion. I waited a c...

Theguy45 by I Plan to Stick Around
  • 884 Views
  • 1 replies
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Usage Charges for Infinite Customers?

I have been an Infinite customer for several years. Recently, I started to receive messages saying that I have usage charges for excess data. Infinite customers do not have a limit. What is going on? **Labels Added**

Garth2 by I've Been Here Awhile
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  • 1 replies
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Resolved! Bill Payment through checking account

Hi, I would like to pay my bill, but i can't use my credit card because someone try to make a fraud.So i would like to know how I can pay with my checking account?Thanks. *Added Labels*

Domf15 by I've Been Around
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Terrible Customer Service

I have never been so disappointed with a company's service than I am with Rogers. The amount of time wasted on hold or being transferred to only have to explain the issue over and over and then the representative need to transfer you because they can...

HadEnough by I've Been Around
  • 1513 Views
  • 5 replies
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Resolved! Unexpected Device Savings Recovery Fee

Hi, I have a rogers cell phone account via an employee discount at work. A couple of weeks ago I woke up to my phone service completely being cutout, an unauthorized port tried to occur and rogers cut my service, later that day I was able to get it b...

w-o-l-f-e by I've Been Here Awhile
  • 897 Views
  • 3 replies
  • 0 likes

Resolved! Change Billing Cycle Date to Align with Payment Schedule

Before I contact account support I thought I would post my question here. Is it possible to have your bill due date changed to something which would tie in better with the time of the month you receive your funds? Anyone had any experience with doing...

Webster01 by I Plan to Stick Around
  • 2672 Views
  • 3 replies
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Resolved! Unexpected Overages

ROGERS service is good all over Canada USABut they detected hidden over charge sToo muchI just changed my plansThey changed me 144 $ROGERS doing cheating with me ***Edited Labels***

Resolved! Rogers buy-back PVR/HD box?!?

We discontinued our TV service yesterday and so dropped off the rental PVR we had to the local store. The gentleman noticed that we also owned another PVR and HD box (DCX3510 and 700 respectively). He said SOMETHING about "We'll buy those back from y...

BFlow by I Plan to Stick Around
  • 13041 Views
  • 32 replies
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Resolved! Rogers charging for costs that I was told would not be charged

I was called on June 4th by a Rogers sales person (Abdul) for an internet deal. The promotion was that for a year the price was half (25) and that there were no installation fees. Guess how surprised I was when my first bill came in and it charged me...

andrut by I've Been Around
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Resolved! Office of President Closed my Case without Calling me

Contacted retention as wife and I received very generous offer through our employer for new phone with a similar plan for slightly ($15) more per month per line. Wanted to see if there was anything that Rogers could do as I have been with them for qu...

Asdhhfdd by I've Been Around
  • 1031 Views
  • 2 replies
  • 0 likes
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