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New Pay As You Go Maximum Balance

Had my prepaid phone off during the holidays and just turned it on today to receive the following text from Rogers:   Rogers service msg: Starting at the end of 2018, our prepaid services will have a maximum allowed balance of $150. Any balance above...

lmcjipo by I plan to stick around
  • 64514 Views
  • 367 replies
  • 3 likes

Resolved! Minimum Top Up Amount

Hello, I've purchaced a voucher of $10 and I get a message of "The Pay As You GoTM card / voucher provided does not have enough balance to cover the minimum top-up amount". I remember in the past (about 1 year ago) I've used a $10 one with no problem...

Quodis by I've been here awhile
  • 12005 Views
  • 37 replies
  • 0 likes

Resolved! Pay As You Go plan changes

I have 2 pay as you go phone. No too long ago, I updated one of my phone plan to 'By the minute - All day talk'.Now, I want to switch the other one to this plan also. But I no longer seeing this plan. Does rogers remove this plan?     ***Added Labels...

quickpick by I plan to stick around
  • 21816 Views
  • 86 replies
  • 0 likes

Resolved! View Pay As You Go minutes remaining?

Hello! I'm new to Pay As You Go and I'm finding some aspects of the website confusing and wondering if someone can help me clear it up.  I'm on the $100 Pay As You Go unlimited texting plan and as I understand it I have 100 minutes of talk time for t...

Mjensen71 by I've been here awhile
  • 32855 Views
  • 40 replies
  • 0 likes

Resolved! Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

There appears to be a bug in the call/transaction history page for pay-as-you-go that causes it to incorrectly report the amount of data used in a session.  There have been times where it shows as 21474 KB when I clearly have used more than that. Als...

Jim_H by I'm here a lot
  • 6700 Views
  • 17 replies
  • 0 likes

Resolved! Change of Pay As You Go Wireless Account Owner

My mother got her Pay As You Go phone number from a friend a few years ago.  Her friend has remained the account owner of the number.  Recently, I tried to set up auto top-up for her, but wasn't able to as it required the account owner's credit card....

w3c by I've been here awhile
  • 2789 Views
  • 4 replies
  • 0 likes

Resolved! Does calling voicemail count towards my used minutes?

I bought the 100min a year voice Pay As You Go plan which I believe comes with voicemail.  If I call in to set up my voicemail or check it does that count against my 100 minutes of voice?     ***Edited Labels***

phoneq by I've been here awhile
  • 14759 Views
  • 20 replies
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Resolved! PayGO phone number reassigned

My mom has a Rogers DORO phone for seniors (she is 87). She used it while in hospital and after for a while. Then stored it in her bookcase. Now about a year later an old girlfriend of hers told her that a stranger is answering here cell phone. I tri...

telios by I plan to stick around
  • 5372 Views
  • 11 replies
  • 0 likes

Resolved! Data add-on

Hi everyone,   I just bought a "pay as you go" sim card from a vendor in Montreal. The sales assistant told me to choose the "Talk all Day" plan and then purchase the 500mb / 20$ option as I mostly need data. However, I could find neither option. Whe...

Eikinator by I've been around
  • 4857 Views
  • 6 replies
  • 0 likes

Resolved! Pay As You Go $65 plan

I am new to Canada and just yesterday got my new pay as you go account set up with $65 plan. when I checked the balance in the evening it shows only ~ $12.42. Is it normal? I tried speaking to the customer care and he said it is fine. Is the balance ...

tenzy1 by I've been here awhile
  • 4658 Views
  • 9 replies
  • 0 likes

Resolved! Text messages from Facebook

I have the basic $100/year PayGo account and only use my phone for emergencies and whenever I leave the house. The rest of the time it's usually turned off.   I'm very active on Facebook. A couple of days ago the top of my Facebook page started displ...

OLDYELLR by I'm a senior advisor
  • 7103 Views
  • 15 replies
  • 0 likes

Resolved! Can I get a TRUE "Pay as you go" with NO monthly fee with Rogers?

Hi,   I'm trying to get my child started with a phone that wil be used only on weekends and hopefully not too often so I simply want a Pay-as-you-go card where I litterally pay as I go, with no monthly fee attached. That doesn't seem to exist with Ro...

PSG by I plan to stick around
  • 5955 Views
  • 14 replies
  • 0 likes

Resolved! $100 voucher discontinued?

I went into the store yesterday to purchase a $100 voucher for our Android phone for next year.   The store person told me that that program that lets you make one purchase to last a year is now discontinued.  However, for $180, he said I could purch...

Shagedorn by I plan to stick around
  • 19414 Views
  • 85 replies
  • 0 likes

Resolved! Pay as you go Data Pass

I am having issues with the Pay as you go Data Pass. Once in a while I use the 1 day Data Pass. Lately it has been 'expiering' within two to three minutes after activation. I have over $30 credit on the account. Then I am forced to re-activate and pa...

telios by I plan to stick around
  • 12971 Views
  • 9 replies
  • 0 likes

Resolved! Pay As You Go - Porting phone number to Rogers

I am thinking of switching to Rogers prepaid.  I also have prepaid with current carrier.  I want to bring my cell phone number with me to Rogers.   Do I need to contact Rogers to port my number before signing up for my prepaid account with Rogers?  H...

smcleish by I'm new here
  • 11040 Views
  • 9 replies
  • 0 likes

Resolved! BYOD - Pay As You Go Service

Do I have to use specific devices or can I use any phone under PAYG? I'm planning to buy on my own a better phone (such as a LG G3 or G4), not PAYG-listed. I want to make sure before I buy it that I can use it under PAYG.   *Edited Labels*

imssgl by I'm here a lot
  • 5163 Views
  • 6 replies
  • 0 likes

Setting up prepaid plan

I got my son a new phone and finally figured out how to set up the SIM. I am choosing the $120/ year plan, and I am at the screen for payment, but 1. I still don't have a phone number and 2. Why do i need to choose a top up amount if I choose the $12...

Resolved! Switching PayGo plans

For years now I've been buying the basic $100/year plan where I pay for all calls and texts and those charges have more than doubled. Recently I was inundated by a load of texts from Facebook and I had to change my settings to put a stop to them, but...

OLDYELLR by I'm a senior advisor
  • 7238 Views
  • 21 replies
  • 0 likes

Resolved! $100 option | insufficent funds?

So about 6 months ago, i purchased a the $100 option which contains 100 mins of calling (local) and unlimited texting. but about 2 days ago, i got this message talking about insufficent funds. I immediately looked at the minutes i used and it read 47...

DeliveryBoy by I've been here awhile
  • 6762 Views
  • 21 replies
  • 0 likes
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