Archived Posts
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

RogersGaming_Batman.png

Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122064 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

Burial1.jpg Burial2.jpg Burial3.jpg Burial4.jpg

Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

1.jpg 6.jpg 20.JPG 21.JPG
Gdkitty by Resident Expert
  • 30058 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119291 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7305 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

payment of bill

i wnt the adjuatmwnt of my outstanding bill against security depoait *Added labels*

iPhone with Pay as You Go

Hi, I am on the Rogers pay as u go plan. I top up $10 monthly. I currently have a Nokia 520. I'm planning on getting a new iPhone SE. I will have to get a new nano sim card. Will be there be any problems switching from my Nokia mirco-sim card to a na...

sadchel by I Plan to Stick Around
  • 2173 Views
  • 4 replies
  • 0 likes

Resolved! How to enable voicemail?

I'm on the by-the-month $15 Talk & Text plan and am attempting to set up my voicemail, which is supposed to be included ("Voicemail, Call Forwarding, Group Calling and Call Waiting. These services have no monthly fee and are charged on a pay per use ...

rferries by I've Been Here Awhile
  • 2198 Views
  • 2 replies
  • 0 likes

Unable to select option from drop down menu on chrome

Hi, I'm trying to update my Pay as You Go plan but I cannot choose to top up more than $35. The rest of the options ($100 365 days) are not available. The options are still there (as in it is part of the drop down menu) but I cannot click on it.

hiiiy by I've Been Here Awhile
  • 2453 Views
  • 3 replies
  • 0 likes

Opt-out of $10 extra monthly plan?

This is in regards to the $10/month extra plan that was circulated via text message back in July, don't remember the specifics but for an extra $10 you get additional text massages or something, and you had until July 31 2018 to call in a opt-out - i...

Dlink10 by I'm Here A Lot
  • 1882 Views
  • 3 replies
  • 0 likes

Pay-As-You-Go Plan - Renewal

Hello! I just had a couple of question about my Rogers Pay-As-You-Go Plan. It has been a year and my plan should be topped-up/renewed. I am not sure how I should go about doing so. It says my next payment date is May 3rd, 2019, but I cannot text anyo...

erinlea35 by I've Been Around
  • 2974 Views
  • 2 replies
  • 0 likes

Illegible Rogers Prepaid Plan Page

Why is part of the prepaid plan page illegible and overlapping ? It has been like that for at least 3 weeks now . Is it my browser or the page .....seems strange that that is the only page that I have an issue with . ***Edited Labels***

barndoor by I'm a Trusted Contributor
  • 2334 Views
  • 5 replies
  • 0 likes

Resolved! $100 voucher discontinued?

I went into the store yesterday to purchase a $100 voucher for our Android phone for next year. The store person told me that that program that lets you make one purchase to last a year is now discontinued. However, for $180, he said I could purchase...

Shagedorn by I Plan to Stick Around
  • 12171 Views
  • 85 replies
  • 0 likes

Resolved! Pay as you go minutes drained!

I topped up my minutes tonight and was on a local call that drained all my minutes when I have free calling until 7am? My balance drained to zero and i can't do anything about it until tomorrow? I was on an important call, this hasn't happened in all...

therealmp by I've Been Around
  • 2284 Views
  • 1 replies
  • 0 likes

Pay As You Go - Questions about Additional Usage

Hi everyone, I've got a PAYG line that I've topped up annually with the $100/annual plan for the last few years. I'm looking to change plans since I've already topped up 2x within the year and coming close to having to top up again. I've been reviewi...

Hwaiting by I Plan to Stick Around
  • 2943 Views
  • 1 replies
  • 0 likes

Same SIM - different phone

I mainly use my "world phone" which has a SIM card (not Rogers) that works very well and cheaply in most countries but not Canada. Since it doesn't work here at home I also bought a Rogers PayGo card and inserted it in the second SIM slot. So far so ...

dereklola by I Plan to Stick Around
  • 2642 Views
  • 2 replies
  • 0 likes

Text only plans

Hey guys, I get that cell phones are meant for both talk/text/data for the vast majority of people. However, due to circumstances I won't get into, I think I've decided that I'd like a plan where I can just text only. I have a tablet that has a data ...

kevinf2015 by I Plan to Stick Around
  • 6593 Views
  • 5 replies
  • 0 likes

2nd SIM card not useable?

Hi, I bought a cheapo unlocked Polaroid A1, then bought a pay-as-you-go Rogers SIM card. All was well. I later bought a second Bell SIM card on a plan. The phone has dual SIM card slots, so I could select which number I wanted to dial from. All was w...

robshave by I've Been Here Awhile
  • 2649 Views
  • 2 replies
  • 0 likes

Travelling to Germany on yearly plan-travel packs?

I'm travelling to Europe for 3 weeks and am on the yearly 120$ rogers plan. I can't seem to find any travel packs for this plan. Do they exsist? Where do I find them? I will mainly use my phone for texting friends at home. Thank you! ***Added Labels*...

iLive by I've Been Around
  • 1711 Views
  • 1 replies
  • 0 likes

Problem with credit on my old account

I switched my plan after my contract ran out to the 1yr pay-as-you-go setup, to save money. After I switched, they pulled a payment for my closed account and it's been sitting there with a credit since September. I have contacted Rogers Customer Care...

Josiahfied by I've Been Around
  • 1641 Views
  • 1 replies
  • 0 likes

A simple explanation is needed.

Rogers, comparing apples to apples and by that I mean Pay As You Go type plans, how is it a company like Telstra in Australia can offer me a plan where calls are 15 cents a minute to anywhere in Australia, and even overseas to Canada and the US. Plus...

Short-Wave by I Plan to Stick Around
  • 3361 Views
  • 16 replies
  • 0 likes
Labels