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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114173 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7051 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Internet Outage - King City, ON

Hi,Wondering what is going on with your Internet service in King City ON. It has been extremely unstable since Friday.Are there any ETA when it will be back fully operational? ***Added Labels***

kgs4321 by I've Been Here Awhile
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  • 4 replies
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Internet Outage - South West End of Toronto

My internet on all my devices has been out for at least 3 hours now. I have bee n using up my wireless data services trying to find information on outages in my area. I tried using the online help and the modem cycling isn't working and it advised th...

Krittycat by I've Been Here Awhile
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  • 2 replies
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Buried cable issues with construction next door

Hello Community, I am not 100% sure where this should go so I placed it here in Account Support. My anxiety levels are through the roof and would like help/advice. Next door, they are converting a house in to 2 separate apartments. During constructio...

Resolved! Ignite WiFi Hub app not working?

Have been unable to log into the Ignite Wifi hub app the last few days. I get the message “Sorry, there is a problem on our end. thanks.........”. Is this just me or is it a country wide issue and any idea when it will be fixed? *** Edited Labels ***

bruinfn4lf by I Plan to Stick Around
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Multiple Technician Appointments Cancelled...

The issue is IGNITE that completely failed over a period of five-six days at the end of October here in eastern Mississauga. We had no working tv, internet or home phone. I must have called Rogers ten times, each time getting the same canned apologie...

KarolW by I've Been Around
  • 1754 Views
  • 7 replies
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Resolved! 2019 Internet and TV Rate Increase

This message was at the bottom of my February cable bill: UPCOMING CHANGE TO YOUR TV SERVICE RATEBringing you the latest TV shows, movies and sports you love to watch is what drives us toinvest in our network and programming.To support this ongoing i...

OLDYELLR by I'm a Senior Advisor
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  • 26 replies
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Slow download / upload speeds with Ignite 150u

I received a new modem from Rogers (the white tower one) probably around October 2018 or so (prior to that I was using my own modem (which I bought from rogers, but switched to this rental one).. Anyhow, my family and I noticed no difference in speed...

onacor by I've Been Around
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Resolved! Ignite TV Micro Disconnects

I have been getting micro disconnects many times a day (3 to 10). This cuts everything for about 30~60 seconds and then reconnects automatically. Very annoying especially if we are on the phone. Ignite TV was installed 2 weeks 2 days ago. We already ...

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bhoward57 by I Plan to Stick Around
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  • 41 replies
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Ping spikes & Slow internet

Hello Guys, I would appreciate if someone can help me figure out what the issue is. I have the Rogers Gigabit unlimited. I connect up-to 15 devices on to the Rogers Wifi Modem Hitron CODA-4582. The problem started nearly 12 days ago. While I'm in a g...

ifhamb by I'm Here A Lot
  • 7038 Views
  • 25 replies
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What makes up the "Savings: Ignite Bundle" credit?

I'm having difficulty understanding my Rogers bill. While the charges are individually itemized, the bundle credit is not. According to https://www.rogers.com/customer/support/article/rocket-wi-fi-modem-overview Rogers Ignite 60 and higher packages i...

EricKat by I've Been Around
  • 1206 Views
  • 2 replies
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Turn off wifi using the Rogers app

Is it possible to turn off the wifi at home using the Rogers app? if not, is there a way of doing that at all ? just need to turn I off temporarily. Thanks *Edited Labels*

brunoramos by I've Been Around
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  • 1 replies
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2018-May Rogers internet pricing

I am currently a Rogers internet customer with ignite 30 plan, 250GB/month, 30 Mbps download, 5 Mbps upload. I am looking for the cheapest and entry level unlimited internet plan, speed is not too much important for me, it is the unlimited feature th...

PCao by I Plan to Stick Around
  • 3094 Views
  • 2 replies
  • 0 likes

Tech No Show... No Call Back As Promised...

Well i was having issues with my internet, my first call to customer services was on 03/05 and the representative tried his level best but could not fix the issue. He told me that he will be sending someone over to have a look at the modem and will f...

alynazim by I've Been Around
  • 2016 Views
  • 1 replies
  • 0 likes
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