This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...
The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...
Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...
Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...
Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...
Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...
Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...
Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...
Just lost everything. I have rebooted but have nothing ***Edited Labels***
I've tried everything and I just cannot find this basic setting. Please help! ***Added Labels***
No internet or cable ***Added Labels***
Internet and all other connected services down in Etobicoke ***Added Labels***
Hi,Wondering what is going on with your Internet service in King City ON. It has been extremely unstable since Friday.Are there any ETA when it will be back fully operational? ***Added Labels***
My internet on all my devices has been out for at least 3 hours now. I have bee n using up my wireless data services trying to find information on outages in my area. I tried using the online help and the modem cycling isn't working and it advised th...
Hi, Outage in East York. Can someone confirm if there is an outage in the O'Connor and Don Mills area? We have no internet/phone/tv for good 3 hours now *Added Labels*
Hello Community, I am not 100% sure where this should go so I placed it here in Account Support. My anxiety levels are through the roof and would like help/advice. Next door, they are converting a house in to 2 separate apartments. During constructio...
Have been unable to log into the Ignite Wifi hub app the last few days. I get the message “Sorry, there is a problem on our end. thanks.........”. Is this just me or is it a country wide issue and any idea when it will be fixed? *** Edited Labels ***
The issue is IGNITE that completely failed over a period of five-six days at the end of October here in eastern Mississauga. We had no working tv, internet or home phone. I must have called Rogers ten times, each time getting the same canned apologie...
This message was at the bottom of my February cable bill: UPCOMING CHANGE TO YOUR TV SERVICE RATEBringing you the latest TV shows, movies and sports you love to watch is what drives us toinvest in our network and programming.To support this ongoing i...
I received a new modem from Rogers (the white tower one) probably around October 2018 or so (prior to that I was using my own modem (which I bought from rogers, but switched to this rental one).. Anyhow, my family and I noticed no difference in speed...
I have been getting micro disconnects many times a day (3 to 10). This cuts everything for about 30~60 seconds and then reconnects automatically. Very annoying especially if we are on the phone. Ignite TV was installed 2 weeks 2 days ago. We already ...
Hi, I recently got ignite tv and upgraded my internet service to 500u as well. As a result i received the xb6 modem. After initial setup everything works fine, but when i attempt to use port forwarding or dmz, the ipv4 traffic eventually gets blocked...
Hello Guys, I would appreciate if someone can help me figure out what the issue is. I have the Rogers Gigabit unlimited. I connect up-to 15 devices on to the Rogers Wifi Modem Hitron CODA-4582. The problem started nearly 12 days ago. While I'm in a g...
I'm having difficulty understanding my Rogers bill. While the charges are individually itemized, the bundle credit is not. According to https://www.rogers.com/customer/support/article/rocket-wi-fi-modem-overview Rogers Ignite 60 and higher packages i...
Is it possible to turn off the wifi at home using the Rogers app? if not, is there a way of doing that at all ? just need to turn I off temporarily. Thanks *Edited Labels*
*(4/4/2018) I live in bradford, I have Business internet for over 4 years and home gigabyte internet for about a year now, every month i have to call rogers because the signal is weak or to powerful, so they remove or add something every month, this ...
I am currently a Rogers internet customer with ignite 30 plan, 250GB/month, 30 Mbps download, 5 Mbps upload. I am looking for the cheapest and entry level unlimited internet plan, speed is not too much important for me, it is the unlimited feature th...
Well i was having issues with my internet, my first call to customer services was on 03/05 and the representative tried his level best but could not fix the issue. He told me that he will be sending someone over to have a look at the modem and will f...