Long wait times for Support - no response for over 2 hours
I cannot believe how bad support is getting trying to get someone on CHAT - really makes me look at other vendors where prices are better. ***Edited Labels***
Forum Posts
Unable to Sign In and Order Ignite TV Bundle Online
When using Microsoft edge, I try to sign into my rogers account, I fill out the username and password, click sign in and it keeps refreshing the page and the sign in option pops up every time. If I use the chrome bowser, it works ok but if I try to o...
Resolved! Last Name change?
Hello!! I got married last year and realized I still haven't changed the last name on my account. Is there a way I can do this online? Or do I need to call. Do i need to have any specific ID or verifications with me for this? Thanks ***edited la...
Plan rate reduction when phone Subsidy is paid out
I'm curious, when you come to the end of your wireless phone subsidy period and you effectively now own your phone, do you get a reduction in your monthly rate plan as a result ? I assume the standard plan rate includes the cost of the phone subsid...
Collections/rogers won't clear
Hi All;During my separation I had a very serious illness. Long story short my account went to collections. I spoke to collections and arranged to make a payment to clear the debt and was told there was a wifi modem outstanding. My ex had it and it wa...
Customer loyalty but Rogers loyalty?
Hello, I would like to first start this off first by saying that I have been a Rogers Wireless customer since 2002'ish and have never jumped ship, despite the questionable service I have received in the past. Every time I have to deal with address...
Existing Customer Being Asked for a Lot of Personal Data
Hi All. I am an existing customer who has been speaking to a rep over email about moving my service to my new home but availing of a new deal while I'm at it. He has asked me for the following info to proceed with the deal: First and Last name Serv...
Live Chat - "Anna" Chatbot Issues
Ok, I generally don't have much of an issue with Live Chat - provided I get a real person. Last few days, all I get is "Anna" the chatbot - she's a bit limited in her responses and troubleshooting tree options and each time when she gives up & says s...
Resolved! Required Personal Info?
Hello,I recently contacted Rogers Business to pay my bill and was offered a tablet for $5 a month. I accepted the offer and subsequently received an email stating I needed to provide certain personal info that Rogers has never asked for before - SIN ...
Resolved! Cannot access MyRogers Account Details
After changing my Ignite TV package on Dec 4, 2020, I am unable to access or update any of my services through MyRogers, either through the app or via the website. I either get a message that says "Something went wrong - try again later" or "A Techni...
Can't log in to Ignite Wifi Hub App
Hey there! For the last little while I have been unable to log in to the Ignite Wifi Hub App. Every time that I try, it gives me a message that either I should call for assistance or that there is a problem on our end (meaning Rogers) and to try ag...
Resolved! New TV packages and Better Choice Bundles Discount
Hello. This is my first post. I’m a long time Rogers customer and I recently changed my TV package from the Digital VIP to one of the new packages. After I made that change, my Better Choice Bundles (BCB) discount dropped from 12 to 8%. I have all fo...
Possible to switch the primary line and secondary line?
Hi, for our wireless devices, currently I'm the primary line and my son is the secondary line. However, through his work he would get a corporate discount on a shared everything plan, but only if he is the primary wireless line. Is it possible to m...
Resolved! Paper Billings to Disappear as of March 26, 2020 - Available only on line.
With receipt of a text message and further interaction with customer service it appears if you want paper billing that will not be an option starting March 26, 2020. <see image capture below>. Rogers claims that this roll out is going via SMS and...
Resolved! Rogers Concierge Contact Number?
Hey guys... It used to be Rogers Concierge was 1844 556 8643 direct line contact. Now I cant get to them anymore. When you now call that number it redirects to the main Rogers line at 1888 764 3771. I was told by someone in billing that it has always...
Terrible Customer Service
I have never been so disappointed with a company's service than I am with Rogers. The amount of time wasted on hold or being transferred to only have to explain the issue over and over and then the representative need to transfer you because they can...
Detailed Text Message History On Bill?
Hello, I was wanting to know why we cannot view our "Detailed text messages" like what numbers have been texted? we can see what phone number we dialed but not the numbers texted. All other cell phone providers show this information. I want to see w...
Fraud case, no help and charge on me
I really can't describe how disappointed I am. On Sept 20,2020, someone hacked into my account and ordered a phone, which created an additional line on my account. When I checked my bill, I saw a $180 dollars bill on my account. My monthly bill is on...
Resolved! End of Promotion - Change in Bill
Suddenly my bill jumps 100 dollars? Rogers wireless stupidity has finally seeped into the cable/internet side of business.suddenly,with no warning my 'deals' have expired sending my bill up 100 dollars.what a mickey mouse operation rogers is. ...
Adding a New Line to My Account
Hi, Im trying to add a line to my account using an old phone (rogers). Is there an option on the shop not to pick a new phone and just use an existing old phone? Thanks! Edgardo ***Edited Labels***