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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Upgrading iPhone, can I give my old one to a friend?

I am just in the process of upgrading my iphone 4 to a 6...but thought maybe instead of just storing my old phone in a drawer for nothing, I could give it to a friend what do I need to besides backup and reset to factory settings etc as in with the s...

Gilloo by I Plan to Stick Around
  • 2 replies

Resolved! Unable to connect to Wi-fi

iphone will not connect to wi-fi           *** Edited Labels ***  

ebreg by I've Been Here Awhile
  • 5 replies

Resolved! How do I connect a Magic Jack to a cell phone

Since it appears I can't get a data plan only for my cell phone without a voice plan, I would be willing to buy an iPad and purchase a data plan. What does this cost from Rogers? Next, I want to connect a Magic Jack to my iPad to receive free long di...

How To: iPhone Messaging

Send a text to multiple people: In the Messaging app, tap the compose icon, and then tap the plus (+) icon to enter a contact. Repeat for each contact to whom you want to send the text. If you’re entering a phone number (not a contact), simply type i...

Resolved! MyRogers App on my iPhone 4 is not letting me pay my bill

Hello.. I have been trying to pay my cell phone bill for this month and I keep getting a message to try back later. I've tried several times and it still gives the same message! I've always paid my bill through the App and never had a problem. Please...

aylloh by I've Been Around
  • 1 replies

Resolved! iPhone 4 unable to connect to Rogers mail

hi. Two days ago, I stopped receiving new emails from my rogers account on my iPhone (4S). I am using the iPhone default mail app. I kept getting "unable to connect to server" error messages. I can send a message and it will update in my "sent" folde...

ellenian by I've Been Around
  • 14 replies

Resolved! Switching SIMs on pay-as-you-go

Hi everyone, I have an iphone 4 which I am going to replace with an iphone 5s or 6 soon. I'm on a pay-as-you-go plan since I don't use my phone all that much. When I get the new phone is it possible to keep my number? I know with a normal wireless pl...

zuroma999 by I've Been Here Awhile
  • 2 replies

Resolved! How can I find my lost IPhone 4?

Lost my phone and it is turned off so finder app isn't working any other options? Thanks for any help. ***edited labels***

JMACCA by I've Been Around
  • 1 replies

Resolved! Unlocking an iPhone 4 which is now overseas...

Hi There, I have an iPhone 4 I bought from Rogers while in Canada on 30.10.11 - it was under contract with Rogers for 1 year, contract expired on 29.10.12. I now want to unlock it so I can use it with a carrier in Switzerland - how do I do this pleas...

dowser by I've Been Around
  • 3 replies

Resolved! iPhone 4 simcard

I'm thinking of buying an iPhone 4 from apple. I've been told my SIM card won't work and I need a slim SIM card. I have a great talk and text plan now and don't want a data plan, I want to use my iPhone with wifi when available. Can I just go into Ro...

Celeste200 by I've Been Here Awhile
  • 5 replies

Resolved! Are Tbaytel iPhone 4's the same as Rogers ones?

Hi everyone, i need to know if a Tbaytel iPhone 4, bought from tbaytel on contract, is the same as a rogers one in the sense that it is locked to the ROGERS network meaning it will take tbaytel sims AND regular rogers sims like regular rogers iphones...

Resolved! Blocked number?

Hi everyone, I'm currently seeing an issue with a phone number being blocked without my input. I'm not currently subbed to any blocking software, and I'd really like to get calls from this particular number. Is there any way to unblock something I di...

moopz by I've Been Around
  • 1 replies

Resolved! iPhone4 from Rogers not working in Syria

HelloI Ayman Matar and I have purchased phone iPhone 4 last year of your company respected in Canada and have Attrrt to travel to Syria in the Middle East and the iPhone does not function on this network please solve this problem for me as soon as I ...

Resolved! Question Regarding IPhone 4 and Pay as You Go.

I occaisonally scroll through sites such as kijijji, and see IPhones unlocked and locked to networks and such. I am wondering if I Purchase a IPhone 4 ( thats locked to the Rogers Network already) would it work with the Pay as You Go Network (Prefera...

81 by I've Been Here Awhile
  • 20 replies

Resolved! iPhone 4 One Way Audio Problem - Rogers Support Deploreable

For the last few months I have been having the following problem; I make a phone call and I can hear the person on the other end but they cannot hear me. At first it was intermittant but now it is constant. I contacted Rogers support over two weeks a...

KPOTT by I've Been Around
  • 1 replies

Resolved! iPhone 4 - Wifi Connection Problem

Hi, I'm having a problem connecting my iPhone 4 to my wifi at home. The wifi is secured, but when I enter the key into my phone it always says it can't connect to the network. The key works for my laptop, PS3, and someone else's iPhone, but for some ...

raubt by I've Been Here Awhile
  • 1 replies