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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! People are getting calls from my number and I am not making them!!

I am repeatedly getting calls from unknown people saying that they are calling me back as they just call from my number a while ago. Strange thing is, I haven't made any calls today at all.Their call display is showing my name and number calling. My ...

Marvel_fan by I've Been Around
  • 2 replies

Resolved! Fake 5GB/Month Infinite Promotion Email

I have received a number of emails from promising a 5gb/month option for the Rogers Infinite service. These emails look and feel exactly like any legitimate Rogers messaging except when I called in to upgrade my service to this new ...

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thomsste by I've Been Around
  • 1 replies

Resolved! Feature request - ignore too short voicemail

Hello, I haven't seen any mention of this so I'm guessing it's not available, it would be great if voicemail that are too short, say 3 seconds, is automatically deleted. In the last few days I've been getting a lot of spam robo-calls all from the sam...

RD21 by I've Been Here Awhile
  • 1 replies

Resolved! Important email has suddenly started going to my spam folder. How do I change the filtering settings

Important email has suddenly started going to my spam folder. How do I change the filtering settings? I have looked all through the Yahoo options and can't find anything. Rogers site doesn't offer anything. I am on a iMac using Mail. This just starte...

Resolved! cannot block Class 0 Flash SMS messages on iPhone

There is a kind of SMS message called Class 0 or Flash SMS that pops up immediately, cannot be blocked, and ignores Do Not Disturb settings. This is an incredibly intrusive message and is now being used by spammers. I have an iPhone 6S with iOS 9.2.1...

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rakerman by I've Been Here Awhile
  • 47 replies

Resolved! Blocking Unwanted Advertisements

Hello everyone. There was a thread from Feb 2015 called "How do I get rid of Rogers Yahoo SPAM!!??" The subject of Advertisement Blocking applications was mentioned such as: Fanboy AdBlock, AdBlocker Plus, Webmail Ad Blocker, etc. Opt-Out was also di...

User14 by I'm a Trusted Contributor
  • 19 replies

Resolved! SPAM folder contents being downloaded

Since Sunday or Monday, my email clients suddenly began downloading the contents of each Rogers Yahoo account's SPAM folder. I don't know what changed. This same thing happened a few years ago and eventually stopped. I thought perhaps it was my Windo...

fireborne by I'm Here A Lot
  • 12 replies


Does anyone know when Android users on the Roger's Network will be receiving a security patch for the "StageFright" bug? My understanding is that this is a serious security vulnerability affecting most Andriod Devices. Google has created a fix for th...

axium by I'm Here A Lot
  • 55 replies

Resolved! Banner Ads - Go Away or I Will

Buried in ads! Since yesterday morning I have been inundated with ads - they just keep popping up. Even writing this message I've been interrupted four times so far. I'reset Adblock and done whatever else I can think of . . . no luck. If anyone else ...

Knowmad by I've Been Around
  • 3 replies

Resolved! How to remove virus-Trojan.GenericKD?

Each time I do a system virus scan, i get a message saying there is an infected file in Outlook in my Rogers email account. The virus is Trojan.GenericKD.1947978. I have deleted all junk email and searched for the email that was identified as infecte...

grobbins by I've Been Here Awhile
  • 8 replies

Resolved! Scam text from number 4710, don't click link in it

Received this text from number 4710 and it is a scam don't DON'T click the link inside the message. Message I got was:Rogers info: Great news! We've turned on Extended Coverage, and as a Rogers customer, you can now stay connected in more places acro...

lacreamer73 by I've Been Here Awhile
  • 5 replies

Resolved! Unable to send to a distribution list

I have a community distribution list which I have used for years. While visiting the US, suddenly I am unable to send mail to this distribution list. I keep receiving the following message: 554 Transaction failed : Cannot send message due to possible...

wngwilson by I've Been Around
  • 3 replies

How to stop getting Rogers "Sorry to see you go" flyers?

My wife and I have been living in our apartment for almost a year now, and I'm assuming the previous tennant used Rogers internet because we are constantly getting flyers says "We're sorry to see you go! We'll hope you reconsider us!" I understand th...

SIP Spam filtering

I am trying to setup up a SIP line via SIP/IP trunk ports on my Nortel BCM50 Rls 6 phone system on my network. I have forwared port 5060 in the Hiltron to my BCM's IP address and now getting hammered with bogus calls every 30 seconds where nobody is ...

Resolved! Suspicious email

I received a suspicious email the appears to come from this forum "Rgers Community". Except the "From" field is populated with "". If I receive an email from this forum then I expect to at least see this forums name in that field. I...

Resolved! Strange search results.

We're running Windows 8 on our laptop and we use Chrome. This morning we did a search for 'yorkshire terriers' on Google and clicked 'Images' to see some pics. We got about 10 pics of the dogs then hundreds of pics of a car crash site in (Russia?). W...

BillJ by I'm a Trusted Contributor
  • 3 replies

Voice Messages from Vonage going into SPAM

Using Rogers email (online) and our voice messages that are coming from vonage are going straight into SPAM. This just started a few weeks ago. At first it was just a few but now it seems like they all are. The emails look like they are coming from s...

mck0009 by I've Been Around
  • 2 replies

Resolved! How Do You Adjust the SPAM Settings in Web Mail

Is it possible to disable the SPAM settings when using Web Mail so that '[SPAM]' does not get inserted into the subject and the Email does not get moved into the SPAM folder? Also, can the sensitivity be adjusted? Thank you in advance. ***edited labe...


I saw a similiar post about this but I thought I would add more detail. (This is about a cell phone, btw). Before anyone asks, I've complained to Rogers multiple times about this and have also put myself on the no-call list with no luck. Rogers only ...

Elysian by I've Been Around
  • 9 replies

Resolved! 'Rogers' Phishing Scam

To:Subject: Dear Rogers User,From: Date: Sat, 31 May 2014 13:27:40 -0700 Dear Rogers User,Your two incoming mails were placed on pending status due to the recent upgrade in our database,In order to receive the messages kindly CLICK the link belowhttp...