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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! People are getting calls from my number and I am not making them!!

I am repeatedly getting calls from unknown people saying that they are calling me back as they just call from my number a while ago. Strange thing is, I haven't made any calls today at all.Their call display is showing my name and number calling. My ...

Marvel_fan by I've Been Around
  • 2 replies

COVID-19 Scam Alert on Emergency Response Benefit

Hello, Community. Please be vigilant about a text scam going around on the new Canada Emergency Response benefit announced recently to protect Canadians and the economy from the impacts of the global COVID-19 pandemic. One of the examples of such a s...


Resolved! cloud breached voicemail from Rogers

i just received a voicemail from Rogers advising me my cloud account had been breached and not to conduct any online activity. Real or Fake?? ***Added Labels***

shay1076 by I've Been Around
  • 1 replies

Resolved! Fake 5GB/Month Infinite Promotion Email

I have received a number of emails from promising a 5gb/month option for the Rogers Infinite service. These emails look and feel exactly like any legitimate Rogers messaging except when I called in to upgrade my service to this new ...

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thomsste by I've Been Around
  • 1 replies

Resolved! My home phone has been hijacked

I received a call from what appeared to be fraud department at my bank telling me to call the number from the back of my card and cancel the account. I called 1-800 number and at first looked like I was talking to legit customer service. Once they as...

mristovic by I've Been Around
  • 2 replies

Port Validation Security Measures

There are scams currently where a scammer determines a person's mobile phone number and then calls the service provider to have the number ported over to another carrier. All calls and texts then get routed to the scammers phone with the new carrier,...

Tank252ca by I'm Here A Lot
  • 132 replies

Resolved! Your service account has been temporarily restricted

Text message came in indicating my service account has been temporarily restricted, to resolving go to site (removed link for security purposes) and update.Obviously fake. Came from phone number 1-361-730-1753 ***Added Labels***

JS211 by I've Been Around
  • 1 replies

what happens if scammer calls and I press 1 for more info?

Phone rang and auto recording plays "This is Air Canada, you have been randomly selected to receive a credit for your last flight, press 1 for more info". I pressed 1, and thought I heard a man begin to answer, and then the line went dead. The call a...