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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122202 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30085 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119672 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7320 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Can't log in to Ignite Wifi Hub App

Hey there! For the last little while I have been unable to log in to the Ignite Wifi Hub App. Every time that I try, it gives me a message that either I should call for assistance or that there is a problem on our end (meaning Rogers) and to try agai...

Cheeko25 by I'm Here A Lot
  • 2581 Views
  • 9 replies
  • 1 likes

Resolved! Integrate with Apple ecosystem

Does Rogers have any future plans to allow compatibility between the existing Smart Home Monitoring system and Apple HomeKit? It would be fantastic to be able to arm the alarm, unlock the door, change the temperature and switch lights on and off usin...

JGoulding by I've Been Here Awhile
  • 1942 Views
  • 1 replies
  • 0 likes

Resolved! [RSHM] Developing third party apps for main hub

Is Rogers SHM development team open to applications created by the community?With the removal of that one photos application and weather application it has turned into a night light. Where would one start with getting specs on how to develop for the ...

mee6 by I've Been Here Awhile
  • 1080 Views
  • 1 replies
  • 0 likes

SHM - Door lock user/code history

Smart Home Monitoring > Can we get a feature to capture which user codes have been entered for door locks and on the touchscreen for the shm system? It would be a great to know which codes were entered historically to see who may be using or sharing ...

naaanan by I've Been Here Awhile
  • 1072 Views
  • 1 replies
  • 0 likes

Commercials During On Demand Content

I don't know who did the cut ins for American Horror Story Season 2, but it is unwatchable. Not only are there far too many commercial breaks, but they cut in during the middle of a scene for one commercial, go back and finish the scene (about 10 sec...

tantag70 by I've Been Around
  • 3301 Views
  • 10 replies
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Resolved! Port In Virtual Line

Don't think Rogers has it but, does Rogers have an option for me to Port in another number to be used as a virtual number?Assuming not, does the community have a service/app they would recommend? *** Edited Labels ***

b-ry by I'm a Reliable Contributor
  • 1683 Views
  • 5 replies
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Email to my new iPhone

I just went to a new I phone 8 and my e mail is still going to my out of service old phone , how do I get it to go to my new phone ?? **Labels Added**

Robb916 by I've Been Around
  • 1602 Views
  • 1 replies
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Resolved! In app purchases on games

Can I bill in app purchases for games to my Rogers account on iOS or do I have to have an I tunes store balance only? *** Added Labels ***

cschmold by I've Been Around
  • 2725 Views
  • 2 replies
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Rogers Community Forums MyRogers App Beta Trial

Hey Community, Greats news! We have an upcoming opportunity for some Community users to participate in testing of our new MyRogers application. You will have the opportunity to experience all the upcoming changes and also provide direct feedback to t...

Resolved! Is the download Roger app just a scam?

I got an offer for a free lunch if I downloaded the Rogers App . You confirmation email does not work. Was it all just a scam to download the APP. I'LL ALREADY SWITCHED MY TV and internet usiness to Bell. Why should i keep my Phone business with you ...

mcinzar by I've Been Around
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  • 28 replies
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Resolved! SN NOW

I've registered for SN NOW 7 day free trial and i try to watch live on my phone and it asks me to sign in. I sign in, and go to watch a show and it asks me to sign in. And does that everytime i try to watch a show. ***Edited Labels***

leighj96 by I've Been Around
  • 1852 Views
  • 1 replies
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MAKING APP PURCHASES WITH PAY AS YOU GO ACCOUNT

I am a Rogers pay as you go customer using a Nokia Lumia 635 windows phone. There is a sports app I have subscribed to twice in the last year paying using my pay as you go balance to make purchases. Now I get a message saying my account is not set up...

buddah1986 by I've Been Here Awhile
  • 2674 Views
  • 3 replies
  • 0 likes

Can't updating application list in Blackberry app world

Hello friends,I've just changed my phone to a blackberry 9810 Rogers. Everything works fine. But when I tried to refresh my application list in Blackberry app world, it said that "An error occurred while updating your application list" and my applica...

Vietnga by I've Been Around
  • 4377 Views
  • 1 replies
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Anyplace Home edition /Android

Could some one at Rogers have new glitch fixed, sound turns off after a few seconds. Uninstalled reinstalled worked for dayNow doing again! Another free service that fails to operate. Love it when Rogers keeps telling there customers that services th...

RedBerry11 by I Plan to Stick Around
  • 1440 Views
  • 3 replies
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Rogers Anyplace TV Home edition Jailbroken error

I can't watch some channels on the Anyplace TV on my tablet because it keeps saying I have a jailbroken tablet but I know for a fact I don't or have ever installed anything in the past to jailbreak it,anyone know what could be wrong? thanks ***Edited...

Jayzino by I'm a Regular
  • 3175 Views
  • 6 replies
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Rogers Bank

My Rogers desktop and mobile app should include a Rogers Bank link or integrated into it somehow. It frustrating that you go to a separate site to access it. Please fix. ***Edited Labels***

Lrod75 by I've Been Around
  • 1362 Views
  • 1 replies
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Resolved! Finding Rogers my account app

I have searched the app store and can't find the Rogers My Account app. Where can I find it? Also, when trying to get another free app form Rogers (for callinf and texting Rogers users) why am I asked for payment info if the app is free? ***Edited La...

nancyanta by I've Been Here Awhile
  • 3188 Views
  • 3 replies
  • 0 likes

Can't login Since I upgrade from iphone 4 to 6s

I wasn't able to login in Since the upgrade to the New 6s. I have been trying to deleted the app and then download again. Still the same. Doublel check with computer login, there is no problem on the computer end login in. version of the app on 6s is...

User751 by I'm Here A Lot
  • 2200 Views
  • 13 replies
  • 0 likes
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