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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Fake 5GB/Month Infinite Promotion Email

I have received a number of emails from promising a 5gb/month option for the Rogers Infinite service. These emails look and feel exactly like any legitimate Rogers messaging except when I called in to upgrade my service to this new ...

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thomsste by I've Been Around
  • 1 replies

Resolved! How Can an Email Get Hacked?

Hi Folks, Anyone had this? My rogers email account was hacked and they were able to insert their email address so that all my email was forwarded to them as well. They sent a note to all of my contacts 300+ asking for assistance, anyone unlucky enoug...

Rob16 by I'm Here A Lot
  • 12 replies

Resolved! I can't remember my EXACT security-question response

I don't normally use the webmail feature anyways, as I have Thunderbird set as my client on my desktop to download, except sometimes things go into the SPAM folder by accident , and I can't download that folder content to filter it mysel...

boomod by I've Been Here Awhile
  • 3 replies

Rogers Yahoo mail login issues

Cannot get emails on phone since password change I see a lot of users had the same issue of being unable to get their emails after yahoo asks for the password to be added. I changed my password and am able to access rogers email on my computer, but n...

JD67 by I've Been Here Awhile
  • 36 replies

Delays in billing?

I hate to ask but seems billing is a little late this month. I usually see my bill around the 22nd of the month but there is nothing there yet. Is there a problem in the billing system? Thnx *** Added Labels ***

Biollw by I'm an Advisor
  • 3 replies

Possible fraud account created?

So I have been dealing with Rogers since Saturday and just got off the phone with them for the third time.On Saturday I got an email stating I was getting a tech visit that referenced my last name but a different account number (only had access to la...

Email to my new iPhone

I just went to a new I phone 8 and my e mail is still going to my out of service old phone , how do I get it to go to my new phone ?? **Labels Added**

Robb916 by I've Been Around
  • 1 replies

Red Screen Security Alert

Twice now when I'm in Yahoo email a red screen pops up with a loud voice telling me of a security alert. I've checked online and found others claiming this is some sort of scam. Has anyone else seen this? I wasn't able to find mention of it on the fo...

Cap07 by I'm a Reliable Contributor
  • 8 replies

Rogers Yahoo mail login issues

I am once again experiencing problems accessing my email. On an iPhone it prompts for the password to be re-entered in settings but as soon as in return to mail it asks again.In other applications (bluemail) it just reports sync failed.I d...

barold by I'm Here A Lot
  • 53 replies

Rogers mail not pushed to ios

Something I can’t figure out happened in the last couple weeks where my Rogers mail is not being pushed or fetched to my iPhone. When it does try it gets stuck indefinitely. My laptop receives the Rogers-Yahoo mail without issues.I have deleted and r...

hadman by I've Been Around
  • 3 replies

have to switch to basic to see my yahoo email contents in chrome

I have to switch to basic to see my yahoo email contents in chrome. This started about 2 or 3 weeks ago. No problems in IE. I have this problem on both my Laptop running Chrome Version 55.0.2883.87 m on windows 7 professional and my desktop run Chrom...

gbansen1 by I've Been Around
  • 1 replies

"cannot get mail" on iPhone 7

Hi I cannot get mails but I can send emails. I am getting a message that says "the mail server" IMAP. Mail. Yahoo. Com" is not responding. Verify you have the correct account info in mail settings "I checked the settings and everything looks good? An...

slickster09 by I've Been Here Awhile
  • 2 replies

Very poor customer service

Unbelievable. Spent 2 1/2 hours on the phone trying to get my rocket hub back online. 2 calls 6 service reps 1 extremely rude. 3 rd call to file an official complaint was told I would have to be put on hold again!!! 4 th call when I discovered they h...

mtbguy by I've Been Here Awhile
  • 15 replies

Resolved! Trying to send email with powershell

Hello, I'm trying to send email with powershell, I'm stuck on the authentication. Here's what I have so far Send-MailMessage -To -from -Subject Test -SmtpServer "" It always tell me that Send-Mai...

Smart Home - No Longer Sending emails

A few days ago my Smart Home system stopped sending me emails that were set up with the automation rules. I have un-installed the application and re-installed and have also cleared the archived pictures from the system. Anyone else had this issue? I'...

Anton2016 by I've Been Around
  • 3 replies

E-mail to Text (SMS)

I've been using e-mail to test for sometime, but I noticed today that it stopped working. I get bounce backs on my e-mail. I'm using (xxxxxxxxxx=10-digit phone#). A year or 2 ago I used, but it seem...

Victoria_guy by I Plan to Stick Around
  • 43 replies

Email Deactivated

I had the Rogers Tech in yesterday to set up my Phone and Internet. I switched over after 15 years with Bell due to the price I was offered. Everything went okay, with the exception of the fact that after helping me set up my email in Outlook, I got ...

Resolved! Important email has suddenly started going to my spam folder. How do I change the filtering settings

Important email has suddenly started going to my spam folder. How do I change the filtering settings? I have looked all through the Yahoo options and can't find anything. Rogers site doesn't offer anything. I am on a iMac using Mail. This just starte...

Resolved! Hitron CGNS looses settings after power failure or reboot

I have a Hitron CGNS modem/router in my home: HW Version 1A SW Version Serial Number 25113XXXXXXX I'm getting emails and popups from Rogers to change my default SSID and passphrase. This is something that I'd changed when we got the modem, bu...

peeterjoot by I've Been Around
  • 2 replies