Archived Posts
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

Burial1.jpg Burial2.jpg Burial3.jpg Burial4.jpg

Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

1.jpg 6.jpg 20.JPG 21.JPG
Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Should I switch to Rogers wireless?

Currently with Telus should I switch Rogers gave me a decent plan price if I switch. *** Edited Labels ***

a7x by I've Been Here Awhile
  • 4 replies

Poor coverage in Lanigan SK

Hi, I have terrible coverage in the Lanigan SK area. I am using a lg g4. I used to have a moto x and the coverage was half decent. I'd drop the odd call, but nothing like I have been experiencing with the g4. I've tried to manually select a netowrk a...

matt1991 by I've Been Here Awhile
  • 7 replies

Basic Phone Questions

Just curious if anyone else is having issues with phone calls not coming through? 8 times out of 10 I receive a phone call, it goes straight to voicemail, and doesn't ring. I get a text message with the audio file for it right after the person calls....

ShadNuke by I Plan to Stick Around
  • 7 replies

Resolved! Terrible Reception in Central Alberta

I live in the middle of Edmonton and my cell reception is HORRIBLE! My cell is my only phone and I can't use it in my home. I don't get any calls and cannot make any calls. I cannot even open my door to my guests as the intercom is connected to my ce...

shirlita by I've Been Around
  • 4 replies

Cell phone Reception issues

I recently moved to a new location near Bethesda Sd Road and Bayview (East of Lake Wilcox). The reception is horrendous. I can only make emergency calls in my own home. Will rogers be building more towers in that area to help with the lack of recepti...

ChanLeslie by I've Been Here Awhile
  • 40 replies

Cell service down

I'm in Winnipeg Manitoba and My cell service is down and Live chat is estimating 1 hours wait times. Anyone else experiencing this? ***Edited Labels***

Resolved! Signal issue in Monkton, Ontario

Not sure but i live in Monkton, ontario and when i am in the basement of my building i get no signal. Is there going to be better signal in the area in the future

Signal Issues in Innisfil, Ontario

I cannot receive any calls from Bell Mobility to my Rogers wireless phone. In fact I cannot call any Rogers Wireless customers with my Bell Mobility phone. I have called Bell and Rogers and they are both blaming eachother

Resolved! Rogers-EXT issues... have I stumped tech support?

Firstly I would like to say that Rogers in both coverage and support has been very good to me for the last 7 years I've been with them. It is this service I wish to continue for years to come pending I can get my issue solved. Since Rogers has launch...

b-ry by I'm a Reliable Contributor
  • 5 replies

Network Connection Issue LG-E973

My phone repeatedly diconnects from the Rogers network throughout the day, then reconnects, disconnects, etc etc. Sometimes when it conncects to the network for a short period, the reception is still so low that I cant actually use my phone for much ...

Resolved! Change number of seconds before going to voicemail?

Occasionally my calls go straight to voicemail without ringing. It's random, and it has happened on my iPhone6, 5, 3GS, and 2 Blackberry's. So it's not a phone or SIM issue. I have been with Rogers with all of them. (Yes that is a long time indeed.) ...

TracyA by I Plan to Stick Around
  • 29 replies

Resolved! Belleville ON

Hi I recently moved to Belleville and have found that their service in this area is poor. I would like to know what to expect from Rogers if I need to move to an alternate carrier that has better coverage in the area. I have tried Cell Boosters for b...

Resolved! Weak LTE Signal Recently

I live near Eglinton and Chaplin in Toronto. Recently my LTE signal has gone from 2 bars in the house to 1 or 3G (no LTE). This only started happening about a month ago after working OK (max 3 bars in the house) for years. This is with various iPhone...

ablatt by I Plan to Stick Around
  • 5 replies

Resolved! 5 years still crappy signal

Hello all... is there anyone out there specifically near st thomas ontario who have had really bad wireless service for the past 5 years? Approximately 5 years ago rogers experienced a network outage for a few months. Before that i had phenomenal cov...

dearan by I've Been Here Awhile
  • 3 replies

Going to test out cellular Service in Wabush/Labrador City/Sept-Îles

Awesome to hear back Rogers now has cell coverage now for Eastern Canada, will give this a try and report back to you all how it goes. Almost decided to change to another cellular provider due to the lack of coverage in these areas before. ***Edited ...

Dokie by I've Been Around
  • 1 replies

Terrible 3g service on my Galaxy S2 for weeks now in Calgary

Over the past few weeks I've been seeing REALLY spotty service on my 3g. It could be on the bus, or at work, or at home... I'll have periods of about 30m to an hour where my phone will transmit data but nothing will come back from the network. I'm cu...

SteveHolt by I've Been Around
  • 4 replies