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Didn't receive the referral credit.

Hello, I received the email on Dec, show I will receive the $50 referral credit on my bill.   I contact Rogers Service in January, they said my $50 credits will be shown on Feb bill.   However, I didn't receive it.   Thanks,       ***Edited Labels***

Zeyuan by I've Been Here Awhile
  • 1946 Views
  • 7 replies
  • 0 likes

Phone Scam

#7878 location call charges   I received my Rogers wireless (business account) bill yesterday. Because of the plan, the amount is usually same every month. I was surprised to see a charge of $39.99 for wireless usage. Thanks to detailed billing I fou...

Will Rogers Waive On Demand Fees During COVID19 Pandemic?

Since we are all being asked to stay in, it would help if rogers was a leader in significantly reducing or elimination the on demand fees for the next month or so !!   Particularly for seniors as it looks like we will be inside for a long time.   Eli...

hawker by I'm Here A Lot
  • 2435 Views
  • 15 replies
  • 0 likes

Connection Fee

I've been a Rogers customer for approximately 10 years. Currently, I just renewed my plan and got a new phone. I called to ask to get a 20$ connection fee waved and they seem to not be able to offer that. I find it idiotic of a company to not be able...

chidoan58 by I've Been Around
  • 8304 Views
  • 33 replies
  • 0 likes

Cancelling A La Carte Channels

Just subscribed for TSN2 stand-alone for $7 with a plan of keeping it for a couple months for UFC and March Madness. It's super easy to add online.  However I wondering if when I am done with TSN2 at the end of March whether I can remove it from my p...

jcat35 by I've Been Here Awhile
  • 2400 Views
  • 3 replies
  • 0 likes

Resolved! Rogers terminating my services

I received a letter in the mail from the Office of the President at Rogers stating my account is no longer serviceable for Rogers as there have been too many inquiries and credits on the account. I have 4 lines on the account and all have device bala...

187onthe by I Plan to Stick Around
  • 1497 Views
  • 2 replies
  • 0 likes

Resolved! Bill Due Dates

A comment and/or warning.     Not for the first time I had to contact customer service with regards to due dates on my bills.  This happens on both my cell phone and cable bills.  They tend to make the due dates on a Friday.  I pay online post dating...

jinx8910 by I Plan to Stick Around
  • 5938 Views
  • 8 replies
  • 0 likes

Resolved! Bill Credits for Ignite TV Service Interruptions

I just got an apology message from Rogers for my ignite tv going down last night. FYI, It was also down the night before by the way. I have only had it for a week, and all I get is an apology. Rogers has to issue a message saying that we value your t...

JZ3 by I've Been Here Awhile
  • 1169 Views
  • 1 replies
  • 0 likes

Resolved! Manufacturer Device Price Matching

Hi Everyone,    Just wanted to inquire if Rogers matches the prices of devices to Manufactures Price.    Example: Samsung Galaxy Note 9 (128GB) price according to Samsung is $999, However Rogers price for the device is 1299 (No Tab). Can these 2 be m...

Swaps by I've Been Around
  • 1000 Views
  • 2 replies
  • 0 likes

Late payment charges

While checking my Rogers bills on line, I discovered that I was charged a late payment fee because my automatic withdrawal payment for October 1st did not come out until October 3rd because it was a weekend. I urge everyone to check their bills to se...

OLDYELLR by I'm a Senior Advisor
  • 10538 Views
  • 44 replies
  • 0 likes

Resolved! $225 Downgrade Fee?

I purchased a new iPhone 8 today with ShareEverything 2.5GB-Prem+Tab plan (70 dollars per month). After I chose to pay $70.00 monthly, I wanted to downgrade my plan. So I said I want to downgrade it to $60.00 plan and then he started processing witho...

Yesol by I've Been Here Awhile
  • 5570 Views
  • 5 replies
  • 0 likes

Resolved! Activate a nextbox

I have a friend who wants to sell me his previously purchased Nextbox pvr. Can I activate the box with Rogers?Thanks

New TV Packages

Checking out rogers today and discover all new TV packages. The older basic and VIP are gone and replaced by new packages that offer fewer channels for the same price or a higher price to keep some of the channels we now have at a more moderate price...

Dugi by I'm a Senior Contributor
  • 9736 Views
  • 58 replies
  • 1 likes

Resolved! EXTRA OUTLET FEE

I have a main TV and two extra TVs. I am renting Nextbox HD box for $12.95 a month for one additional TV and free adaptor for the second additional TV. I was told that extra outlet fee is only $7.49 for up to 4 additional TVs, but I have been charged...

THAMUN by I Plan to Stick Around
  • 6119 Views
  • 6 replies
  • 0 likes

Resolved! HST taxes have increased from last months bill

Can anyone explain why my Jun 2016 Rogers bill has the HST tax calculated with the discounts included and my recent Jul 2016 bill has the HST tax calculated with the discounts excluded? For example, in June say charges of $50 and discounts of $10 and...

mckeehome by I've Been Around
  • 5445 Views
  • 5 replies
  • 0 likes

Porting Request

I gave go ahead to Rogers to let the port carry on and gave them the confirmation to proceed; despite repeated assurances, I got a note from the other company that Rogers has rejected the porting request. How can this happen when I was also given dat...

GSAL by I've Been Here Awhile
  • 4222 Views
  • 6 replies
  • 1 likes

Resolved! Increase in Monthly Usage Allowance

I just noticed that my monthly usage allowance for my internet plan has been increased from 70GB to 100GB. Is this permanent and is there is price increase for this change?   ***Edited Label***

cms13ca by I've Been Here Awhile
  • 2947 Views
  • 7 replies
  • 0 likes

price matching/taxes

I was just able to price match a galaxy s7 edge from Best Buy. Rogers price 299.00 Best Buy price 49.99 but when rogers sent confirmation email they are charging me sales tax on the 299. This doesnt seem right. Is that legal?     ***Edited Labels***

debri1 by I've Been Here Awhile
  • 2813 Views
  • 6 replies
  • 0 likes

STB Extended Warranty

Every month I get billed 4 bucks for an extended warranty on two set top boxes. One of them has stopped working so I take the box into the local Rogers store only to find out there is no such thing as an extended warranty. I came home with my tail be...

dalewg by I'm Here A Lot
  • 2876 Views
  • 9 replies
  • 0 likes
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