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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122147 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30072 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119428 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
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  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Rogers Gaming & Streaming Lab

Hi Community, Welcome to the Rogers Community Forums Gaming & Streaming Lab! We will use this thread as a central point to discuss upstream issues affecting your online gaming and streaming experience on the Rogers network. This Lab will work to cons...

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RogersDarrell by Community Manager (Retired)
  • 19512 Views
  • 281 replies
  • 5 likes

Activating a New Rocket Hub

I have just purchased a new Rocket Hub - ZTE MF275R to replace my old one (same model) because it was becoming unstable. The old one is showing signs of new life and I was wondering if I have to activate the new one as soon as I get it or can I keep ...

gdmaclew by I Plan to Stick Around
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  • 15 replies
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MF275 Rocket Hub unwanted roaming

We replaced our old 4G Rocket Hub with a with a MF275R LTE router. The previous router had an option to stop roaming if Rogers network was weak or unavailable. I looked on this router and saw a connection option with “Check here to allow internet acc...

brbooth by I've Been Around
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ZTE HUB MF275 data limit

I set the following to limit data:Data use limit: enableLimit by: dataMonthly: 15 GBRemind me: 90%Will the hub shut down the data at 15 gig or will it just remind me? How does it post the reminder? Can any user just acknowledge the reminder and keep ...

Obicus by I've Been Here Awhile
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Very poor customer service

Unbelievable. Spent 2 1/2 hours on the phone trying to get my rocket hub back online. 2 calls 6 service reps 1 extremely rude. 3 rd call to file an official complaint was told I would have to be put on hold again!!! 4 th call when I discovered they h...

mtbguy by I've Been Here Awhile
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Rocket hub

I just got the rocket hub and plugged in, all green full bars, but cell and laptop try to connect and say no connection available? Suggestions? ***Edited Labels***

debdaze by I'm Here A Lot
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Resolved! Replacing Rocket Hub without changing plans

I'm experiencing reoccuring outages to my wireless Internet service and have to repeatedly power the hub off and on to reconnect. Tech Support has no clues why and feels my 6 year old hub (Netcomm 3G25W) is likely the cause. I'm fine with outright pu...

bobbae by I've Been Here Awhile
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Rockethub W35 - no internet

Hi all. I have Rocket hub W35 and the internet wont connect. Antenna light flashes, but no bars, no 3G light. It was working the one day and not the next. Tried it again at a different location and the same response. Any suggestions? ***Edited Labels...

dcg01 by I've Been Here Awhile
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Resolved! Is there a limit of 15 devices on the rocket hub

The other items on this topic are at least a few years old. I am about to move to Rogers and with 2 iPads, phones, printers light switches cameras etc 15 devices are not enough. Has this been resolved? should I simply plug into it my current ac route...

Gjwa by I'm Here A Lot
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MyRogers WIRELESS USAGE is taking days to update?

Hi Rogers Community, I have purchased and started using a Rocket Hub MF275R and love it, yet the My Rogers WIRELESS USAGE section is totally useless. It is supposed to be updated no later than 12 hours, but that is if you are lucky. I see that mine i...

imorton by I'm Here A Lot
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Resolved! LTE On rocket hubZTE BD06

Have a rocket hub ZTE BD06. LTE is now in my area and can't switch from 4G as the area is greyed out. just want to go to Automatic the if there is a LTE signal it will get it. ***Edited Labels***

jonjoy by I'm Here A Lot
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  • 10 replies
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Horrendous pings to "local server"

I frequently (according to VisualRoute) have latency in the 5000+ms range to the 10 and 24 local IP's servers on my NetComm 3G10WVR2 with a signal strength of -82dBm or so (apparently considered good). The problem seems to be erratic but it's still f...

ZTE MF275R Rocket Hub Vancouver

Do we know if the ZTE MF275R Rocket Hub is available for purchase yet? I see it under devices on the website. Do any retailers in the GVRD carry it? ****Edit Labels****

Rocket Hub Wireless Internet

Hi, I live just outside of Toronto in Caledon with poor cell coverage due to the limited number of towers. I have been using the Netcomm 3g25GVWR modem for the past 3.5 years and have recurring problems with it. It has to be reset multiple times per ...

Rockside by I'm Here A Lot
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  • 5 replies
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New Flex Rate Plans for Mobile Internet

Rogers has introduced new flex rate plans for mobile internet that are quite attractive. For example, the overage rate on all plans has been reduced to $5/GB (previously $10/GB and $15/GB). The so-called Heavier Usage plan for Hubs has two additional...

gwmacdonald by I Plan to Stick Around
  • 11716 Views
  • 20 replies
  • 1 likes

Resolved! How to configure my new hitron 2 in 1 with my iMac and Time Capsule

I just obtained a new hitron modem with a built in router from Rogers because I upgraded to an Ignite internet package. My desktop is an iMac with a Time Capsule (TC). Up to now, I have been using an older modem from Rogers and my TC has served as my...

cluettwi by I'm Here A Lot
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  • 11 replies
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Resolved! zte Rocket Hub MF271ca printer static address

I have a zte rocket hub mf271ca and I want to add a wireless HP printer to my local network. My lessons learned from previous routers is that the printer needs to have a static ip address so that networked pc's can connect. But I can't seem to get th...

richlingm by I'm Here A Lot
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Resolved! Need some info on my cgn3ac or "RocketHUB"

So just days ago i switched to 100u Ignite plan everything seems to run ok latency is stable and jitter is great. I only got this modem 3 days ago and i was quite mad when my router could not handle the speed even tho it's a 300mbps it did not have a...

roofed by I Plan to Stick Around
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Cancel Share plan and move to hub?

So i'm thinking of canceling my current 15gb/month share plan and getting a mobile hub with the heavy usage plan expecting to pay $90. I rarley ever use my phone for a ... phone, i mean the odd call and text but i could easily trasition to facebook m...

Wicksy by I've Been Around
  • 1976 Views
  • 1 replies
  • 0 likes
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