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Resolved! How do I reset my voicemail password?

I forget my current voicemal password, so entering my voicemail is impossible. Is there a way to reset my password without logging into my voicemail account?   ***Edited Labels***

cindypaul by I've Been Around
  • 49954 Views
  • 17 replies
  • 0 likes

Getting copy of text message history

You may know the right answer, it is possible to obtain record of messages and pictures send over sms on my cell phone for the last 6 month or so? , the messages where delated already.     ***Added Labels***

barbas by I Plan to Stick Around
  • 12928 Views
  • 5 replies
  • 0 likes

Issue with signin to Ignite WiFi Hub

HelloHave changed my current internet from wired to fibre optic and will be receiving new Ignite Gateway modem in April 3.In meantime Iam trying to sign to my Ignite WiFi hub vi phone, But having error of “Sorry some error, Pls call Technical Team”1....

Brunnno by I've Been Here Awhile
  • 1703 Views
  • 7 replies
  • 0 likes

Resolved! Cannot access MyRogers Account Details

After changing my Ignite TV package on Dec 4, 2020, I am unable to access or update any of my services through MyRogers, either through the app or via the website. I either get a message that says "Something went wrong - try again later" or "A Techni...

darreno62 by I Plan to Stick Around
  • 2112 Views
  • 15 replies
  • 0 likes

Adding a New Line to My Account

Hi, Im trying to add a line to my account using an old phone (rogers). Is there an option on the shop not to pick a new phone and just use an existing old phone?   Thanks! Edgardo       ***Edited Labels***

nujhael by I've Been Around
  • 944 Views
  • 1 replies
  • 0 likes

View daily data usage and texts

Did Rogers remove the ability to view daily data usage? Also, are we still able to see a list of which numbers we've texted and called over the month? Can someone please walk me through how to view these, if they're still available? The new site is v...

Can't do anything in My Rogers account

Every time I sign into My Rogers online I get this message:  "Sorry, something went wrong. Some of the information on this page may be missing. Please try again later."   This has been going on for at least a month and, since getting Ignite TV, I und...

Resolved! Rogers Ignite Internet Package Pricing - Website vs. Billed

My roommate and I bought a 1Gbps unlimited internet package from Rogers...  everything went fine except when I received the bill for this month , which goes as in the picture.     But the thing is, when I re-check on the website, the pricing for 1Gb...

Sans titre.png Inkedrogers internet plan_LI.jpg
amirul by I've Been Around
  • 4068 Views
  • 9 replies
  • 0 likes

Resolved! Bill Due Dates

A comment and/or warning.     Not for the first time I had to contact customer service with regards to due dates on my bills.  This happens on both my cell phone and cable bills.  They tend to make the due dates on a Friday.  I pay online post dating...

jinx8910 by I Plan to Stick Around
  • 5938 Views
  • 8 replies
  • 0 likes

Current Month Invoice not ready / cannot access on MyRogers

Hello,   My monthly billing cycle completes on the 4th of every month.  Today's date is June 17th, 2015, and as expected I have been billed (and have paid) up to June 4th, 2015.  Regrettably, the most recent invoice available to me through the newest...

brianmmf by I'm Here A Lot
  • 7914 Views
  • 100 replies
  • 0 likes

Resolved! Data Overage

HOW can your company  ROGERS justify charging me 123 dollars for over usage of 41gb in data usage?  Not to mention how i have to check my bill every month because my bill is aways different.  Ill tell you what i go through every month with your compa...

Couper48 by I've Been Here Awhile
  • 6675 Views
  • 21 replies
  • 0 likes

Rogers/Yahoo EMail Display

Hi, When I log on or get into my Rogers/Yahoo Mail, and click on an email, the window opens but box is not wide enough to see the whole email and there is no scroll bar to get to the far right. There used to be an arrow to make the box wider buit it ...

schmidtp by I Plan to Stick Around
  • 5777 Views
  • 13 replies
  • 0 likes

Request a New Return Waybill

I upgraded to a S9 plus Im not happy with my choice and want to return it. I know the device needs a return shipping lable but I xant, seem to find someone who can generate one... today!   *Edited labels*

marky54 by I've Been Here Awhile
  • 1423 Views
  • 3 replies
  • 0 likes

Delays in billing?

I hate to ask but seems billing is a little late this month. I usually see my bill around the 22nd of the month but there is nothing there yet. Is there a problem in the billing system?   Thnx   *** Added Labels *** 

Biollw by I'm an Advisor
  • 1473 Views
  • 3 replies
  • 0 likes

Resolved! Upgrading multiple lines via Self-Serve

Hi,   I currently have 2 wireless lines on a Premium tab. The main line has a device balance and the 2nd line is currently on no-term. I want to upgrade both lines to Ultra and get new hardware. However, I'm not sure how I go about doing both online ...

rizzo1 by I've Been Here Awhile
  • 2434 Views
  • 5 replies
  • 0 likes

Strange Rogers Charge on Bank Statement

Rogers charged me but I don't have an invoice. My RBC has two charges under Rogers. One of the amounts is very random and it's not on the bills section or payments section of Rogers.   What's going on?   *** Added Labels ***

tamilboy52 by I've Been Around
  • 1988 Views
  • 1 replies
  • 0 likes
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