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Rogers app - Facial Recognition

I just updated my Rogers app and now facial recognition is not available on the App. I deleted the app and reinstalled it and it’s still not available.   **Labels Added**    

Nuclear521 by I've been here awhile
  • 905 Views
  • 2 replies
  • 0 likes

Resolved! Pay As You Go Webpages displaying in mixed French and English

Whenever I am topping up my Pay As You Go plan or looking at account plans,  the webpages are displayed in mixed French / English.  If I select French at the top, everything displays in French, but when I select English, I get both French and English...

KuyaG by I've been here awhile
  • 5911 Views
  • 24 replies
  • 0 likes

Bill Paying - Where to Enter Credit Card Number?

When I go to "pay now" and pick credit card, I can see where to enter the card expiry date and security code, but I can't find the row in which to enter my credit card number.  It doesn't matter if I use IE or Chrome.  Does anyone else have this prob...

Hajduk by I've been here awhile
  • 7417 Views
  • 22 replies
  • 0 likes

Resolved! MyRogers Site on Chrome is Broken

Been like this for at least a month. And this is just the "Account Overview" page. "Billing & Payment", "Services" and "Profile & Settings" pages are all messed up too. The entire site is broken.   Chrome Version 50.0.2661.87 m (up to date)   Works f...

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GODKING by I've been here awhile
  • 8121 Views
  • 13 replies
  • 1 likes

Usage Unavailable on the MyRogers App

Anyone else having issues with checking their data or other usage? For the last week mine is just a ton of 000000000 all the way across so I can’t even check my usage at all for data. *** Added Labels ***

Feejay by I've been around
  • 6403 Views
  • 11 replies
  • 1 likes

Resolved! MyRogers App will not Remember Login Info

MyRogers on Browser stores login and password on Samsung ELIte tablet. But the MyRogers app does not. I turn on 'remember me' but next time I load it is turned off again.   *** Added Labels ***

MCollins55 by I've been around
  • 4437 Views
  • 9 replies
  • 0 likes

Cannot link Internet account to Myrogers

Hello!   MyRogers account is set up and linked properly to my wireless phone account.  However, I also have an internet account. Both accounts were created in August on the same day, and I have tried calling 6 times to have my internet account linked...

Gillam94 by I've been around
  • 1944 Views
  • 1 replies
  • 0 likes

Account access is suspiciously unavailable when nearing data limit

Has anyone else noticed issues with accessing account information when nearing data limit?I have noticed that whenever I know I am reaching my data limit and attempt to check My Rogers so i dont go over, there is always a problem with the system gain...

Semyr by I've been here awhile
  • 3487 Views
  • 4 replies
  • 0 likes

new My Rogers login December 4, 2017

I contemplated putting this in the thread on sign in to the forum, as it is related, or any other MyRogers login thread, but this is a major change in how the login operates and I thought maybe it would make sense to stand alone.   I have no doubt th...

BS by I'm a senior advisor
  • 7347 Views
  • 10 replies
  • 0 likes

Account change email notification

i called in yesterday morning to make changes to my account. i completed the changes but received no confirmation email and no change is showing on my rogers. is this normal or did the associate not make the changes for me?       ***Edited Labels***

aconstant by I've been around
  • 5389 Views
  • 7 replies
  • 0 likes

Resolved! Can no longer see my PayGo call history.

I used to be able to sign in to MyRogers, click my PayGo account number from the dropdown, select Bills & Payments, and it took me to the bill summary page, where I selected my cell number from the Account dropdown. Now that's blank with no selection...

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OLDYELLR by I'm a senior advisor
  • 6188 Views
  • 14 replies
  • 0 likes
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