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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29501 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 113868 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Unexpected Overages

ROGERS service is good all over Canada USABut they detected hidden over charge sToo muchI just changed my plansThey changed me 144 $ROGERS doing cheating with me ***Edited Labels***

SHM - Door lock user/code history

Smart Home Monitoring > Can we get a feature to capture which user codes have been entered for door locks and on the touchscreen for the shm system? It would be a great to know which codes were entered historically to see who may be using or sharing ...

naaanan by I've Been Here Awhile
  • 993 Views
  • 1 replies
  • 0 likes

2 GB Bonus Data Question

I’ll make this as short as I can. First, does “bonus data” count for 24 months or just 1-2 months? If it’s 1-2 months, stop reading, if it’s 24, then read on! In November 2017 I added a line to my share everything plan. The following week, end of Nov...

raksharjun by I've Been Around
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  • 1 replies
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Does my plan include US Calling/Texting?

Recently we switched to post paid from paygo and don't know where we stand with texts and calls to our phones originating in the US. Are calls to us free or is there a charge and if so how much? Same for texts can someone from a US phone send us a te...

goldberry by I've Been Here Awhile
  • 8876 Views
  • 3 replies
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Network Access Plan (Tablet)

Hey. Can someone clear something up for me. A friend just got a tablet sim and it is listed under their account as a Network Access Plan; which I understand is data only, however, they are telling me they think they can call for no extra charge becau...

My Business Self Serve

Since Rogers has introduced there new central login for business, I have been locked out of all access to my accounts including usage, bill payments, ect. I have chatted with every person at there company including supervisors at head office and not ...

User3061 by I've Been Here Awhile
  • 2396 Views
  • 1 replies
  • 1 likes

Roaming Charges

Hi I am currently in the US with a rogers canadian plan. Will I be charged for incoming and outgoing texts/calls. I have turned data roaming off and should I leave airplane mode on to prevent these incoming calls/texts or are they okay if I do not pi...

User2538 by I've Been Around
  • 2018 Views
  • 1 replies
  • 0 likes

New Data Top Up Process

I just wanted to voice my dislike of the new data top up process put in place this month. While I do appreciate the fact that some people will want to have an automatic top up just occur on a monthly basis, I don't as I like to be in control in exact...

ddeacon22 by I'm Here A Lot
  • 13853 Views
  • 31 replies
  • 4 likes

Sportsnet feed skipping pre season hockey

Been noticing a lot of lag/skipping on the sportsnet live feed i have the CODA-4582 modem.. if its on TSN its fine just seems like any sportsnet feed, does it on the NHL website too if the game is from sportsnet feed ***Edited Labels***

Changing number and port out old one

I just moved from the St. Catharines area to the Kingston area. I haven't changed my number yet. I have two questions: 1. Do calls I make to the local Kingston area get charged as long distance because I have a St. Catharines phone number? 2. If I ch...

gabeluci by I Plan to Stick Around
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  • 8 replies
  • 0 likes

How do I find my wireless price plan details?

How do I find my wireless phone plan details? I log in to my rogers and can select another plan but I can't see my plan details. How do I find out what they are? I have a socialite 20 plan. I have found an archived plan change from 2015 but it says I...

Strider22 by I'm Here A Lot
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  • 16 replies
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Resolved! Copying Text Messages

Will my 10 year old son know if I turn on copy text and have a copy of his messages sent to my phone? Will his phone notify him? ***Edited Labels***

Resolved! Text Msg promotion?

Hey guys,I have checked the forums and saw someone received a promotional offer to get extra data for 12 months through a text message. It happened last oct 2016 and I just received the same message. I was wondering if it's actually a promotion again...

JacobH by I've Been Here Awhile
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  • 19 replies
  • 0 likes

Outgoing Call History Issue

Here is the issue I run into. I am currently using Chatr Mobile service. And I have been trying to save my outgoing call history record. But Chatr is a paperless company that does not send monthly statement or call history details by paper. And they ...

Harry4 by I've Been Around
  • 6824 Views
  • 3 replies
  • 0 likes

How to prevent Data Overage on your Wireless Device

How to prevent data usage overage on your phone The following steps are recommendations to help prevent data usage overage on Android phone. These are just tips to proactively prevent data overage. There are many factors that can contribute to data o...

mmcalear by I've Been Here Awhile
  • 2764 Views
  • 1 replies
  • 1 likes

ZTE HUB MF275 data limit

I set the following to limit data:Data use limit: enableLimit by: dataMonthly: 15 GBRemind me: 90%Will the hub shut down the data at 15 gig or will it just remind me? How does it post the reminder? Can any user just acknowledge the reminder and keep ...

Obicus by I've Been Here Awhile
  • 2650 Views
  • 2 replies
  • 0 likes

Resolved! History of Instant Messages on iPhone.

Good evening. I was wondering if I am able to get access to my history of iMessages within my iPhone. The other party has deleted our conversations and so I can't get access to them. I also have an iCloud account if that helps. Please can someone hel...

Bingejunkie by I've Been Here Awhile
  • 4222 Views
  • 6 replies
  • 0 likes

Receiving calls in a foreign country

Hey everyone!Never brought my phone overseas before and I have a question. If I get a call or text from someone in the UK while I am in the UK how does that work? Any idea if I or them get charged for it? Obviously it is hard to know if they do but y...

RAwhite1987 by I Plan to Stick Around
  • 2488 Views
  • 2 replies
  • 0 likes
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