Archived Posts
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

Burial1.jpg Burial2.jpg Burial3.jpg Burial4.jpg

Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

1.jpg 6.jpg 20.JPG 21.JPG
Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! People are getting calls from my number and I am not making them!!

I am repeatedly getting calls from unknown people saying that they are calling me back as they just call from my number a while ago. Strange thing is, I haven't made any calls today at all.Their call display is showing my name and number calling. My ...

Marvel_fan by I've Been Around
  • 2 replies

US Channels being Swapped for Canadian Channels.

Where are the US Channels that I'm paying for? Do I get a discount for Canadian substitution? According to the services & Channel Listings that I'm subscribed to and PAYING for...why do I get end up seeing the Global network on my CBS Channel, and CT...

AL2020 by I've Been Here Awhile
  • 5 replies

Making News Channels Available in HD format

Now that Fox News Channel is in Full HD on both Cable and Ignite, let me make a suggestion for the rest of the News channels on Rogers services that are not yet HD. Here's a list of other news channels carried by Rogers that aren't in HD yet: CNBC (o...

BMan78 by I Plan to Stick Around
  • 11 replies

Resolved! Cancel Service

Cancelling my account is impossible - am filing complaint with CRTC I have rarely been so frustrated by a customer service experience. I went in person to return my modem and they would not accept it until I called cancellation services. Cancellation...

Roam Like Home Monthly Maximums - New CRTC Wireless Code

Hello, I am looking for some clarification on Roam Like Home charges. The Rogers website states that for the international, $10/day Roam Like Home, there is a max of $100/billing cycle: "You’re only charged for a max of 10 days per monthly bill and o...

Future expected changes to MYRogers and billing due to CRTC rulings

Over the holidays, I was reviewing the CRTC rulings, and we can expect a few big changes in the way bills are presented. They are asking for more detail and clarity with bundles for home services, in particular their example spoke to the few months a...

BS by I'm a Senior Advisor
  • 1 replies

Rogers Bundles

I know that as of March 1st all cable providers must offer a $25 'skinny basic' package. When will we be seeing exactly what channels Rogers will put in this package and when will we be told what other packages and/or individual channels will be offe...

BluPuk by I Plan to Stick Around
  • 28 replies

Im so upset with Rogers as well as customer service

Rogers employee in BC gave a level 2 person a new phone on my account. Level 2 people can not make any changes on anyones account. And rather than being accountable for thier mistake they are trying to make me pay for thier mistake. Im here to tell y...

tatoo_100 by I've Been Around
  • 2 replies

Pick & Pay - CRTC

Hey guys! So the CRTC just announced that the Pick & pay will go ahead & basic package will be $25 & then pick & pay after that, What are your views on this topic? I for one am happy about this & hopefully Rogers goes through with it in Sept. Source ...

Meowmix by I'm a Trusted Advisor
  • 173 replies

30 Day Notice Ends Jan 23rd - Rogers Raises Rates Next Day

Just me, or did anyone else notice on their recent Rogers bills, that the monthly fees for cable TV, internet and home phone are all going up on January 24th, 2015? Wouldn't have anything to do with Rogers being sour about the CRTC ruling that prohib...

rharding0 by I Plan to Stick Around
  • 12 replies

What? CRTC is *NOT* Responsbilible for Sim-Subbing?

I always though the CRTC mandated broadcasters to simsub a Canadian signal over an American one when they both airred the same program at the same time. That's why we don't get to see the American Superbwpwl commericals. But according to this article...

SpeedyC by I'm a Reliable Contributor
  • 9 replies

Rogers/Bell and the CRTC

In case any are still hoping that our government acting through the CRTC will ever intervene on the side of consumers, here is the response I received from them the other day: This is in response to your correspondence of April 7, 2013 in regards to ...

Cap07 by I'm a Reliable Contributor
  • 11 replies

Cheaper internet service possible after CRTC ruling

Don't know if Rogers will be adjusting their internet rates but I can tell you there are three independents around my area that may make the competition with Rogers and B+ll a bit interesting. h--p://

eddy by I'm a Reliable Contributor
  • 2 replies

CRTC Needs Your Input

Wireless code of conduct: CRTC asks for Canadians’ input. ht-p:// The CRTC has opened their site asking for the public to input their thoughts on an upcoming wireless code of conduct pertaining to cell phone use. Rocket hubs a...

eddy by I'm a Reliable Contributor
  • 1 replies

Mobile TV

Does anyone know if Rogers has worked out a deal yet to offer Bell Mobile TV to their customers? The world juniors are starting next week and this came to mind. The CRTC mandated in September that the providers must offer their content to other provi...

rparkington by I Plan to Stick Around
  • 3 replies

Resolved! Rogers caught throttling and traffuc shaping AGAIN! Possibly affecting P2P gaming and othe apps.

Just saw this posted on the internet so I though I would pass these links to the community so people know Rogers is still traffic shaping and really feels it OK to spit in its customers faces.

CrazyCanuck by I Plan to Stick Around
  • 14 replies

Whats Changing in Speed and Caps and R.O.D?

I've heard that my current package when the salesman was here that all the packages will receive an increase in speed and data usage. Does this happen March 1st 2012?Even with the increase in DATA if there is it will not get anyone to signup for ROGE...

twopher by I Plan to Stick Around
  • 1 replies

On Rogers throttling internet speeds

Hi, for the past half a year or so, I have been closely monitering the issue of Rogers throttling internet speeds of its customers, expecially for those who play World of Warcraft the online game. As a long-term rogers customer, I resisted the urge t...