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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Issues with upgrading to a Samsung S10

I informed the sales person that I needed a good, sturdy phone and I was told that the S10 was what I needed. I haven't had it a month and already this dainty, cheaply made garbage is showing signs of not being able to withstand the conditions at my ...

User5568 by I've Been Around
  • 1 replies

Resolved! Little to no reception in Bowmanville (Green & Mcbride Area)

I currently live in the Green and Mcbride area in Bowmanville. I get terrible reception in my house. I called rogers and they claim they do not guarantee reception in the house. That being said I used to live in Pickering and I had great reception an...

Resolved! android 6

Quand la mise a jours android 6 est prevu pour le galaxy note 5 ***Ajout d'étiquettes***

corneil by I've Been Around
  • 2 replies

Resolved! Samsung s4 wifi connection issue

I have just moved from New Zealand to Canada and bought a Rogers sim for my Samsung Galaxy s4 mini. I am having issues with texting and wifi. I cannot seem to send nor properly receive texts, and (home) wifi now does not work on either sim for certai...

hollyjnz by I've Been Here Awhile
  • 3 replies

Wireless charger

Hey guys! Anybody got wireless charger for samsung yet? ***Edited Labels***

_Ceejay by I've Been Around
  • 2 replies

Galaxy Note 5 - Pre-Installed Apps

I understand some OEM apps maybe important for the overall experience of the phone. But as a new Samsung Galaxy Note 5 user I do not understand why I am not allowed to disable: "Internet" (Chrome is there.. that's all I want)Music (Spotify thank you)...

Resolved! When will Rogers push Samsung Gear VR support?

Hey everybody, I'm wondering if this is a potential issue, or if it's a non-issue. I am obviously on Rogers with my S6 Edge +. The new Gear VR comes out Nov 20, 2015 in the USA. I have someone who is going to buy it for me who just happens to be trav...

rawr4444 by I Plan to Stick Around
  • 39 replies

S6/S6 Edge/S6 Edge+ Suretap Issues

It is well known now that Suretap is not working with any Samsung S6 serious phones. I emailed Suretap a few weeks ago, and got a response from Erica. She told me that it was a Rogers issue, and they were working on it. She also told me she would ema...

GibMcFragger by I'm a Reliable Contributor
  • 5 replies

virtual usb stealing my life

I don't even know where to put this or how to even ask 4 help on it... it's been a year and no one knows what I'm talking about and no one fixes it... this is making me super depressed and ruining my life bit by bit... Some freak of nature put some v...

Samung Galaxy S6 Edge Unauthorized actions have been detected Error

I just purchased my Samsung Galaxy S6 Edge and about every 5-10 minutes i'm receiveing a error from the SecurityLogAgent with the message "Unauthorized actions have been detected". It gives me the options to scan the phone to revert changes and reboo...

rcorrea by I'm Here A Lot
  • 3 replies

Note 5 disable video call

Just wondering if anyone knows how to disable video calling on galaxy note 5 device? The Internet search shows to use advanced calling setting, but it is not available on rogers note 5. ***edited labels***

Ng3 by I've Been Here Awhile
  • 2 replies

Resolved! Push message on or off?

I'm using a Galaxy S5, find out under text message, settings, an potion call Push Messages. May I know what is it? Should I turn it on or off? Many thanks for your help. ***edited labels***

pp1111 by I Plan to Stick Around
  • 4 replies

Stagefright Fixes for Samsung Galaxy S3 seem incomplete.

I noticed my Samsung Galaxy S3 recieved a softward update this morning that seems to plug most of the Stagefright security bugs. I'm assuming this is the fix mentioned

jhooper by I've Been Here Awhile
  • 3 replies

Resolved! Received Update Today S4 mini, STAGEFRIGHT fix?

Received update to my S4 mini SGH-i257M last night. Small, quick update i think about 11 mb. Might be for the STAGEFRIGHT virus fix? OS still 4.4.2 **Edit Labels**

mdawdy by I Plan to Stick Around
  • 1 replies

Can't unlock Roger's Note 4

Hello everyone, loyal Roger's customer here, I purchased a Rogers white Note 4 from bestbuy last year October, on contract. My work as given me a demo note 5 to train with until the end of the month. My friend asked to buy my phone because I told him...

zaheerkhan by I've Been Here Awhile
  • 3 replies

Galaxy S6 email video resize

Hello, When sending a video larger than 20mb with the Samsung Galaxy S6 mail app, you get the option to resize the video. It's a great feature, but is there a way to change the aspect ratio setting for the resized file? Because, once resized, video i...

jefflessard by I Plan to Stick Around
  • 3 replies

Suretap - Data access is necessary

I have bought Galaxy Note 5, and tried to use Suretap application. However, it gives me an error while registration. "Data Access is Necessary" even though I turned on LTE. Could anyone give me help? Thank you very much in advance. ****Edit Labels***...

CKlove by I've Been Here Awhile
  • 3 replies

Samsung S6 Edge No "Edge" data service

When I am in central ontario there is an area where the service coverage is relatively weak due to hills and valleys. In an area roughly the size of a typical house lot I can get 4G service and Edge service and sometimes no service. If I get 4G with ...