Archived Posts
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Ignite TV down XRE errors

Just shy of two weeks ago, Rogers updated firmware on our Ignite set-top boxes to hopefully solve a number of problems.... (we'll wait and see)    Right after the firmware upgrade we had error XRE-03010....."please contact us"   After calling Rogers ...

Doumat by I Plan to Stick Around
  • 10460 Views
  • 36 replies
  • 0 likes

Nextbox 4K PVR won't turn ON after being OFF for a while

Hello, My Nextbox 4K (CAV10455HD) started developing a peculiar problem yesterday.  It wouldn't turn ON after being off for a while (few hours?  Definitely overnight).  Unplugging the box and plugging it back in will solve the problem temporarily.  T...

Hwaiting by I Plan to Stick Around
  • 7299 Views
  • 23 replies
  • 0 likes

Resolved! Cancel Service

Cancelling my account is impossible - am filing complaint with CRTC    I have rarely been so frustrated by a customer service experience. I went in person to return my modem and they would not accept it until I called cancellation services. Cancellat...

Returning Rogers Equipment - Cable and Internet

Hello, I called Rogers to arrange termination of my cable and internet service as I will be moving to a city where Rogers services are not available. Only choice for tv/internet is Cogeco or Bell. My service is scheduled for disconnection on the day ...

lem1 by I Plan to Stick Around
  • 14000 Views
  • 9 replies
  • 0 likes

Internet Outage - King City, ON

Hi,Wondering what is going on with your Internet service in King City ON. It has been extremely unstable since Friday.Are there any ETA when it will be back fully operational?     ***Added Labels***

kgs4321 by I've Been Here Awhile
  • 1128 Views
  • 4 replies
  • 0 likes

Buried cable issues with construction next door

Hello Community,   I am not 100% sure where this should go so I placed it here in Account Support.   My anxiety levels are through the roof and would like help/advice. Next door, they are converting a house in to 2 separate apartments. During constru...

Resolved! slow wifi

so i believe its been the past 4-5 months that i have been having a problem with my wifi. there are 3 people in my house that use the wifi at the same time and in december january and february there was really no problem at all with speed but i start...

rileylycnh by I've Been Around
  • 37132 Views
  • 96 replies
  • 0 likes

Constant Internet Disruptions

Ever since we've upgrade to the Ignite service, our internet and TV has had disconnect issues, particularly around the evenings.It'll be short, 5-10 second bursts of internet disconnect that happens anywhere from every 30 seconds to 30 mins - usually...

Terri4545 by I've Been Here Awhile
  • 1587 Views
  • 6 replies
  • 0 likes

Resolved! Traveller's Suspension

Hello   I have been trying to connect to the Rogers Chat support but keep getting disconnected so thought about asking here. Since August 16th, I was advised by Rogers that we can go into Traveller's Suspension, but I can't find any information on th...

dannybou by I've Been Here Awhile
  • 17775 Views
  • 49 replies
  • 0 likes

Resolved! CGN3 - Sporadic random disconnect/reconnects

Recently had the internet in the place I'm renting upgraded and I seem to have this issue quite often. I will randomly disconnect from Mumble and the loading of webpages will stop for a bit, but I will stay connected on World of Warcraft. It happens ...

Resolved! Modem keeps shutting down

My modem keeps shutting down and the only light is the power that is on. And every time I have to unplug it to get it to work and a couple hrs it does it again. How do I fix it. Or am I gonna need to get a new modem     ***Edited Labels***

Vooxx by I've Been Here Awhile
  • 27948 Views
  • 13 replies
  • 0 likes

reply to Notice from rogers disconnected

i got a letter from rogers on my door saying your services are now in the process of being disconeected once disconeected you'll have to paty the balance on your account to get your rogers services back up and running you'll also have to pay a reconn...

AIDEN34 by I've Been Here Awhile
  • 2528 Views
  • 3 replies
  • 0 likes

Resolved! Intermittent disconnects: Rogers (Extreme)

I'm getting intermittent disconnects on my Rogers Extreme Cable service since last Monday, It was all good before tho. Usually it will reconnect within 30 seconds, but is very very annoying when Im playing Starcraft 2, it will instantly dropme out an...

eyesradar by I've Been Around
  • 22740 Views
  • 140 replies
  • 1 likes

Internet disconnection in Mississauga

Hello! The internet disconnection happens often since June after I moved to the new place.  Everytime I contacted with a tech support, they have found out the issue exists in this area. Tech has came to my home and checked out the signal, modem and e...

JoannaBB by I've Been Around
  • 2485 Views
  • 5 replies
  • 0 likes

Resolved! CGN3 wired connection dying?

I have a CGN3 in bridge mode that's been working fine for a month or two. Then, yesterday, I noticed that the internet was dead and I couldn't access even the modem's statistics page. I unplugged the CGN3, it came back up, and everything was fine aga...

Sunfox by I Plan to Stick Around
  • 5747 Views
  • 49 replies
  • 0 likes

Constantly losing internet connection

Hello, I work from home and depend on reliable internet all day. But almost on a daily basis I keep losing connection – I’m getting Server Not Found, Problem Loading Page, or I see an orange triangle over the notification icon in the taskbar. How can...

Jorg by I've Been Here Awhile
  • 2617 Views
  • 2 replies
  • 0 likes

Internet stops working at 9pm

Hello, Posting this from my cell because my Internet is not working. Can someone tell me with any certainty what is going on in Belmont, ON - N0L1B0 with the Internet, every night at 9pm it just ceases to work. I've heard various different reasons ev...

matt2182 by I Plan to Stick Around
  • 3184 Views
  • 22 replies
  • 0 likes

WIFI cutting in and out

I am having a horrible time maintaining a wifi connection with Rogers.  I keep having to disconnect from the network and then reconnect to get any connectivity.....anyone else having this problem?     ***edited labels***

mrfoulds by I've Been Here Awhile
  • 22208 Views
  • 30 replies
  • 0 likes

xbox one and internet keep getting disconnected

My son keeps getting kicked out when he plays with his friends. Last night 4 times in a row. I just spoked to Rogers support and they told me that they could not help me. I am trying to find out which Rogers modem is the best to get. We currentl...

kingpin5 by I Plan to Stick Around
  • 3235 Views
  • 19 replies
  • 0 likes

15 day return question

We signed up w/ Rogers on 24th of last month.  Reception at my home is iffy. Andwe are thinking Telus might be better.  Anyone know what it will cost us to cancle Rogers (before the 15 days)? Thanks         ***Edited Labels***

4gregg by I've Been Here Awhile
  • 1538 Views
  • 2 replies
  • 0 likes
Labels