Archived Posts
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

Burial1.jpg Burial2.jpg Burial3.jpg Burial4.jpg

Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

1.jpg 6.jpg 20.JPG 21.JPG
Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! When will Rogers push Samsung Gear VR support?

Hey everybody, I'm wondering if this is a potential issue, or if it's a non-issue. I am obviously on Rogers with my S6 Edge +. The new Gear VR comes out Nov 20, 2015 in the USA. I have someone who is going to buy it for me who just happens to be trav...

rawr4444 by I Plan to Stick Around
  • 39 replies

Update coming for the Samsung Galaxy S6/S6 Edge.

Over the past couple of weeks some S6/S6 Edge users have been experiencing connectivity issues when running Samsung’s 5.1.1 Lollipop OS. We are happy to report that a fix is on the way. As detailed previously; we’ve been working around the clock with...

RogersDarrell by Community Manager (Retired)
  • 0 replies

STAGEFRIGHT - Android Phone Vulnerability

What is Stagefright? A vulnerability has been identified in some Android phones worldwide that can potentially allow access to multimedia files, or potentially for a phone to be taken over by receiving a malicious MMS message. The vulnerability may b...

Stagefright1.png Stagefright2.png Stagefright3.png Stagefright4.png


Does anyone know when Android users on the Roger's Network will be receiving a security patch for the "StageFright" bug? My understanding is that this is a serious security vulnerability affecting most Andriod Devices. Google has created a fix for th...

axium by I'm Here A Lot
  • 55 replies

Resolved! Location "Pointer" on GoogleMaps (or other Maps App)

Well Hello! I am curious to know if this just me, or other android users face with thr struggle as well? My GPS/Google Maps, doesn't point at the right direction. Ever. I don't mind it, since I live under a rock so I know my surrounding area pretty w...

Lollipop multi user accounts on LG G3 missing

Like many so far I guess....I am discovering the novelties in Lollipop. On of them is the multi-user feature. Oddly I don't have it on my LG G3. I have checked with LG and compared phones with them.They confirm that I should be having this feature. A...

evodispatch by I've Been Here Awhile
  • 10 replies

LG G2 Google voice command not working for music

Anybody else have this issue? If I say "play music" or "listen to", it always does a web search of the song or artist. If this is a normal problem, is there a better voice music alternative ? ***edited labels***

Danester by I've Been Around
  • 1 replies

Google Edition Phones

Just an idea, but a helpful one, I think. I bought the Galaxy Nexus outright in February 2012 from Rogers, and would've liked to get the Google edition rather than being reliant on Rogers to filter the updates. Spending ~$600 on a phone is no small e...

PAFaieta by I've Been Here Awhile
  • 5 replies

Google play $35 voucher not working

Those of us who purchased a s4 were supposed to receive $35 towards the google play store. We received our emails to day, finaly, but there is a problem. after entering my code and email it says complete and displays my PIN. My pin is blank. I have s...

Resolved! $35 google play voucher

How do I claim my google play voucher that I was supposed to get when I purchased my s4? ***edited labels***

car_doctor by I Plan to Stick Around
  • 32 replies

New Samsung Galaxy S4 Pure Google announced.

Samsung and Google today announced the Nexus-like pure Google Samsung Galaxy S4 to arrive on Google Play on June 26th for $649.99. I am hoping that since Rogers has carried most of the Nexus phones that they will also carry this one.

kingsclear by I Plan to Stick Around
  • 1 replies

Google calendar not syncing since jellybean update

Ever since I updated my Samsung galaxy s2 lte from gingerbread to jellybean, I can't get Google calendar to sync with the calendar on my phone. ????? any suggestions? ***edited labels***

peedy by I've Been Around
  • 1 replies

Resolved! Upgrading from Android 4.1.1 to 4.2 on Samsung Galaxy Nexus

I am unable to upgrade from 4.1.1 to 4.2 through the phone. Is this something that Rogers is restricting? Is it possible to upgrade through Google Play? Any suggestions to get to 4.2? Does it involve hacking the phone? Thanks, ****Edited Labels****

jrudner by I've Been Here Awhile
  • 7 replies

Resolved! Adding multiple songs to music playlist in Android

I have a Galaxy Nexus with Jelly Bean 4.2.1 and the stock Google music player. Is there an easy way to create playlists with it? Specifically, is there a way to select multiple songs at once and add them to a playlist? So far, I can only add one song...

mousetamer by I'm a Trusted Contributor
  • 3 replies

Arrival of LG Nexus in 2013?

Now that the LG Nexus is available for order again on Google Play, will the LG Nexus be offered by Rogers soon? Does anyone know a date? ****Edited Labels****

Twombsy by I've Been Here Awhile
  • 2 replies

Resolved! Starting to wish I'd bought an iPhone. Google garbage.

When I purchased my Samsung Galaxy I had no idea that Google controlled everything. I have no data plan but just about every night at 11 PM I get a bloody message (3330) saying something (god only knows what) is trying to access the internet and can'...

Question about Google Play Movies

I have just bought an Acer Iconia Tab tabelet for watching films on, as I consider my GS3 too small for action-filled movies. I am new to google Play Movies and was wondering if a rented film is downloaded to your device and simply won't play after t...