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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 113866 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Phone disruption in Alliston,possibly?

Curious to hear if recent mini-storm in Alliston caused the phone lines to go down? Was working fine today and now says 'no line' checked things and lines seem fine. Just no dial tone ...... ***Edited Labels***

Sleepyzzz by I've Been Around
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Wireless charger

Hey guys! Anybody got wireless charger for samsung yet? ***Edited Labels***

_Ceejay by I've Been Around
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note 5 64gb battery issue

First of all, sorry for openning a new topic about note 5 but I couldn't find one for battery life.I got my phone 2 days ago, did back up some apps, phone contacts etc and got the latest ota update. Everything was fine until I went to sleep. I charge...

keith by I'm Here A Lot
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  • 16 replies
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Resolved! Blackberry Priv - No Wireless charging??

I cannot believe that you would sell such a high end phone without Wireless Charging. I would gladly pay a few extra bucks to have WC included. As an ex RIM employee, I unfortunately have to say no to this product. Can you please re-consider this dec...

Bob9875 by I've Been Around
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  • 6 replies
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New phone no service

So I bought an S5 yesterday at Rogers and I only ever get one bar anywhere I am in Halifax. Does rogers just not have good cell service or is there something wrong? Also just using Facebook my new S5 has gone down 10% in battery in 15 minutes. ****Ed...

S6 Battery Drain

Hey, I recently signed a 2 year contract once again with rogers and received a s6 64GB gold version. After using it a few days, I realized how HORRIBLE the battery life is comparing to my OnePlus One. I leave WiFi on and lose ~20% overenight!!! This ...

Paf by I've Been Here Awhile
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Samsung S5 - warranty issue?

Just wondering on if this is covered by warranty. I've got manufacturer warranty on the S5 until June 2015. The back battery cover is not flush with the phone... a section of it is somewhat raised around the power button...this could affect the water...

SS604 by I Plan to Stick Around
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Issues on Galaxy S5 after Lollipop update

After updating to Lollipop my battery has had severe issues the last couple days. Usually my day will start fine for a couple hours then will drop up to 80% of the battery within 3 hours while not being used. I've been using task killers in the backr...

MANDROID by I Plan to Stick Around
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  • 19 replies
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Resolved! Camera draining battery- S5 and 4.4.2 OS

Camera app is using 40% of battery, phone draining quickly..understand its an OS problem. Read there is a OS maintanence release available BUT not pushed out......can Rogers, Samsung help?? New phone!!!! ***Edited Labels.***

Toolguy by I've Been Here Awhile
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  • 3 replies
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Resolved! Questions on Home Phone Service

Hi I've been a Rogers customer since 1998 if I recall. I currently have Internet and TV services. My home phone is with Bell which is a basic package we only use for local calls and ADT. For years I've avoided switching to Rogers Home Phone primarily...

Brad_P by I'm Here A Lot
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  • 3 replies
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Resolved! Poor Battery Life on Galaxy S4 after Kit Kat update

The Kit Kat 4.4.2 update appeared on my phone about a week ago and ever since I have noticed remarkably worse battery life. The primary user of the battery appears to be "Android OS" due to the phone being awake almost 100% of the time. Another websi...

yyzjg89 by I'm Here A Lot
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S4 mini Battery Problems Solved

Looks like the battery problems are gone, at least for me and my SGH-i257M. I got a full 7 days from my last charge. I used to get 2 or 3 days. I use it as a simple phone with perhaps a few calls each day. Occasionally, but not every day, i use the i...

mdawdy by I Plan to Stick Around
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  • 1 replies
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Samsung S3 - battery

After going through ALL possible scenarios about why my phone isn't charging (including getting rid of certain apps, "rebooting", and even getting a brand battery), I still can't my phone to charge more than 7% capacity. I still have another year to ...

mjemow by I've Been Around
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  • 2 replies
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Home Phone Battery out

Can't contact Rogers support on website. Home phone battery light is out. Have reset battery. Taken battery out and placed in again. Power light is on. Have had Rogers Home Phone since February 2012. Wondering if battery needs replacing and if there ...

Hayward by I Plan to Stick Around
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Kitkat battery drain

My Xperia ZL won't hold a charge since the Kitkat update... Even on stand-by, with EVERYTHING turned off (data, wifi, gps, etc...) I looked it up on line and apparently, it is a wide-spread problem for many devices with the Kitkat update. Has anyone ...

MADoucet by I've Been Here Awhile
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  • 4 replies
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Resolved! iPhone 4s and 5c charges fast and takes forever to die

Can't seem to find this question on the web at all. Possibly the reason might be we have perfect working iPhones. I have noticed both my moms and my phones seem to have crazy long battery life. Her phone is the iPhone 5c and mine is the 4s. I have be...

diveman1980 by I'm a Reliable Contributor
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  • 2 replies
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Resolved! Battery Replacement - Is it part of the 3 yr contract

My Samsung Galaxy Q (T589) battery is only holding a charge for 2-3 hours. Does Rogers replace the battery for free if you are still under contract? If not, can you negotiate this as part of a renewal contract? ***Edited Labels.***

User14 by I'm a Trusted Contributor
  • 3625 Views
  • 7 replies
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