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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122202 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30085 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119672 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7320 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Nexus 5 power button

The power button on nexus 5 has become over sensitive after new updates. The phone automatically reboots when you touch the power button. I know it is a known issue. Is there a fix for it? Thanks. ***Edited Labels***

shalchia by I've Been Here Awhile
  • 1123 Views
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Android 6.0 on nexus 5

Any idea when Rogers Nexus 5s will be getting 6.0 ota update? It's not on the software update chart.Thanks

IlI by I've Been Here Awhile
  • 1924 Views
  • 3 replies
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STAGEFRIGHT - Android Phone Vulnerability

What is Stagefright? A vulnerability has been identified in some Android phones worldwide that can potentially allow access to multimedia files, or potentially for a phone to be taken over by receiving a malicious MMS message. The vulnerability may b...

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Resolved! Nexus 6 price drop?

Hello, I was wondering if Rogers is going to lower the Month-to-Month & 2 Year Plan prices for the Nexus 6 now that Google is selling it for $599CDN. ***Edited Labels***

Texidar by I'm Here A Lot
  • 2902 Views
  • 3 replies
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downtown toronto very slow mobile data speeds

I'm using my android nexus 5 to upload and download files for work. The best speed I can get is 1.70 down/ 0.70 up. My collegue is on Bell and gets 150 down/50 up. My connection is LTE, but these slow speeds are horrendous. I have found that after 5p...

brianf by I've Been Here Awhile
  • 2882 Views
  • 5 replies
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**OS Upgrades**

Hey Community! Check out the Rogers OS Upgrade page for all our device and OS schedules.

RogersDarrell by Community Manager (Retired)
  • 20093 Views
  • 6 replies
  • 2 likes

I cannot win. I just basically got ripped off for a Nexus 6...

I just bought an International version of a Nexus 6 without knowing. The person I bought it from did not tell me.This phone won't work will all LTE bands here will it?Do I have to sell this thing immediately? I won't use a phone that doesn't have ful...

nexxusty by I Plan to Stick Around
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  • 4 replies
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Resolved! Do Rogers Wireless Stores repair cracked screens for LG Nexus 5?

Does anyone know if Rogers wireless stores offer repairs for cracked screens? My sister is moving back to BC from Toronto where she bought her phone and she was thinking of asking any of the rogers wireless stores here if they could repair cracked sc...

mdb1983 by I've Been Here Awhile
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Nexus 6 orders

Hi, I placed an order for a Nexus 6 on Janurary 16th and it's still back order. Is it normal to wait almost a mounth for a phone that was launch last november? Thanks ***Edited Labels.***

alebel76 by I'm Here A Lot
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  • 4 replies
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Android Lollipop Upgrade

Hi Androidians There have been a lot of complaints on other forums regarding the upgrade to Android. I wondered if any of the Rogers users had done the upgrade, before I go ahead. Has anyone done the upgrade to Android 5.0? Are you on a Nexus? Nexus ...

kinburn by I've Been Here Awhile
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  • 35 replies
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Resolved! LOLLIPOP FOR NEXUS 5???

Hello, does anyone happen to know when Rogers is planning on rolling out Lollipop? Im currently using a nexus 5. Thanks ***Edited Labels.***

tymarkham by I've Been Around
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Resolved! Information on Nexus 6

I was wondering if anyone knew anything about the upcoming Nexus 6? Will rogers be selling it? When does it arrive? Will we be able to reserve it in store? Price(s)? Any other relevant information? I understand little information is out at this time,...

dullplywood by I've Been Here Awhile
  • 14435 Views
  • 135 replies
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Rogers LTE Band's (App)

Hello all, I'm the application developer for LTE Discovery and was hoping to map Rogers LTE bands for my application. If anyone would be willing to help then I would greatly appreciate it. I'm looking for rooted Nexus 5 users because I know those dev...

Why would this happen Rogers VS Bell and Xbox live

So before anyone wastes there time where i live i cant have Broadband only satillite internet which sucks for online gaming so me and my brother we use Mobile hotspots. so anyway i had a Galaxy nexus i got from rogers i used it with my ps3 it worked ...

sonyboyj by I'm an Enthusiast
  • 2298 Views
  • 14 replies
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Resolved! Problems with Bluetooth on Android 4.4.3 LG Nexus 5

Ever since I updated to Android 4.4.3 on my LG Nexus 5 the other day, my bluetooth controls stopped working. Anything involving buttons no longer functions. My devices still connect without an issue, but I have to control everything using the phone n...

bbetnar by I've Been Here Awhile
  • 1176 Views
  • 2 replies
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Resolved! Google Nexus 5 Warranty issues

SO. I'm a looooong time rogers customer, have 3 lines/3 phones and am pretty happy overall. Recently I signed a new 2 year contract and got a google nexus 5. really happy with this phone but recently it intermittently stopped charging. for a few days...

LTE signal loss on Nexus 5

I recently upgraded to an LG Nexus 5 and I noticed that I get a very poor LTE signal. (Usually around -105dBm, 1 or 2 bars.) After doing a little reading online, I see that this is a pretty common complaint. If I switch to 3G my signal strengthens gr...

Zipstrip by I've Been Around
  • 6100 Views
  • 15 replies
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MMS not working and where is my 10%off

I am having difficulty Sending MMS messages with my unlocked Nexus 5 phone. Also a brought in this Nexus 5 to the rogers phone unlocked and they claim they'll give me 10% off my bill. Now a month later for my first bill I am charged $30 while the pla...

TheBaz568 by I've Been Here Awhile
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  • 1 replies
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Nexus 5

Will Rogers at some point carry the Nexus 5 with 32gb memory? It's a shame I have to use my phone upgrade for the 16gb when I know there's a 32gb out there ***edited labels***

Cbar57 by I've Been Around
  • 774 Views
  • 1 replies
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Can't send MMS anymore Nexus 4

I was able to send/receive MMS b4 when I was on custom rom (AOKP 4.2.2). When i updated to android 4.4 rootedi found out MMS is broken. I tried usng the same APN settings whne i was on AOKP 4.2.2 but still dones't work. Any1 know how to fix this? I t...

imeem by I Plan to Stick Around
  • 2680 Views
  • 5 replies
  • 0 likes
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