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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122203 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30085 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119679 Views
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7320 Views
  • 4 replies
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Activating a New Rocket Hub

I have just purchased a new Rocket Hub - ZTE MF275R to replace my old one (same model) because it was becoming unstable. The old one is showing signs of new life and I was wondering if I have to activate the new one as soon as I get it or can I keep ...

gdmaclew by I Plan to Stick Around
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  • 15 replies
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ZTE MF288 Coming to Rogers?

Just wondering if this Gigabit download-speed compatible hub will be coming to Rogers any time soon..

akula1 by I've Been Here Awhile
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Resolved! Rocket Stick sign in.

A question out of curiosity. Every once in awhile a sign in box pops up with my Rocket Hub,but all I do is unplug and then plug it back in again and away we go. Should I be signing in.The store never said anything to me about having to sign in. It wo...

jwayne by I Plan to Stick Around
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  • 3 replies
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MF275 Rocket Hub unwanted roaming

We replaced our old 4G Rocket Hub with a with a MF275R LTE router. The previous router had an option to stop roaming if Rogers network was weak or unavailable. I looked on this router and saw a connection option with “Check here to allow internet acc...

brbooth by I've Been Around
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Resolved! ZTE Rocket Hub & Apple

Hello: I have a ZTE rocket hub at our cottage. Our Apple iPhones and Mac computers have difficulty in logging onto the Wifi network. We are constantly prompted to enter the wifi password and many times it is rejected even though it is the correct pas...

dwarner by I've Been Here Awhile
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Wireless internet pricing

Once again the rural mobile Internet users are getting hosed. Recently virgin mobile (bell) and fido( Rogers ) are offering unlimited wireless home Internet packages for around $60. Unlimited. Under Rogers high usage plan my bills are consistently $ ...

zbign1 by I Plan to Stick Around
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  • 8 replies
  • 1 likes

Rocket hub

I just got the rocket hub and plugged in, all green full bars, but cell and laptop try to connect and say no connection available? Suggestions? ***Edited Labels***

debdaze by I'm Here A Lot
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Resolved! data flex plan

hi, is it possible to have an iphone with prepaid voice + a data flex plan that is usually for tablet? I dont really want to get a wireless phone plan as i dnt use the unlimited calling and messaging as much... Thanks ***Edited Labels***

tj_max07 by I've Been Around
  • 2566 Views
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Resolved! Replacing Rocket Hub without changing plans

I'm experiencing reoccuring outages to my wireless Internet service and have to repeatedly power the hub off and on to reconnect. Tech Support has no clues why and feels my 6 year old hub (Netcomm 3G25W) is likely the cause. I'm fine with outright pu...

bobbae by I've Been Here Awhile
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Rockethub W35 - no internet

Hi all. I have Rocket hub W35 and the internet wont connect. Antenna light flashes, but no bars, no 3G light. It was working the one day and not the next. Tried it again at a different location and the same response. Any suggestions? ***Edited Labels...

dcg01 by I've Been Here Awhile
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Resolved! Is there a limit of 15 devices on the rocket hub

The other items on this topic are at least a few years old. I am about to move to Rogers and with 2 iPads, phones, printers light switches cameras etc 15 devices are not enough. Has this been resolved? should I simply plug into it my current ac route...

Gjwa by I'm Here A Lot
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MyRogers WIRELESS USAGE is taking days to update?

Hi Rogers Community, I have purchased and started using a Rocket Hub MF275R and love it, yet the My Rogers WIRELESS USAGE section is totally useless. It is supposed to be updated no later than 12 hours, but that is if you are lucky. I see that mine i...

imorton by I'm Here A Lot
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Resolved! iPhone 6 Plus Tethering with Corporate Price Plan

I'm on a Corporate plan that I signed up on last year. Corp 450 + LTE Data 6G. I didn't have a reason to use the Personal Hotspot feature until recently when my daughter inherited by wife's old Iphone. To my surprise, Personal HotSpot did not work an...

JoefromBC by I've Been Around
  • 1451 Views
  • 1 replies
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E8372 Port Forwarding and DMZ

Hi Everyone! I recently acquired an E8372 from a rogers store. I also acquired a public IP address and have verified that I can ping my device's public ip address from a completely isolated machine. I am trying to setup port forwarding, but I've been...

djshaw by I'm Here A Lot
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Issue Connecting 763s hotspot outside of Canada

I just came back from the US (Florida). I had a lot of issues with my Netgear 763s hotspot to get an internet session. It would connect to the AT&T network instantly, but if the connection was LTE - i could not use the internet at all (all website we...

regg001 by I've Been Here Awhile
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  • 5 replies
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Resolved! LTE On rocket hubZTE BD06

Have a rocket hub ZTE BD06. LTE is now in my area and can't switch from 4G as the area is greyed out. just want to go to Automatic the if there is a LTE signal it will get it. ***Edited Labels***

jonjoy by I'm Here A Lot
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  • 10 replies
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Windows 10 and Rogers Connection Manager

I have recently upgraded to a Windows 10 laptop. Windows has taken control of my Rogers Internet Stick, and the Rogers Connection Manager can no longer connect to or manage the internet stick. Is there any way of giving control back to the Connection...

Horrendous pings to "local server"

I frequently (according to VisualRoute) have latency in the 5000+ms range to the 10 and 24 local IP's servers on my NetComm 3G10WVR2 with a signal strength of -82dBm or so (apparently considered good). The problem seems to be erratic but it's still f...

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