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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122202 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30085 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119673 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7320 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Charged for using Wi-Fi Calling on an Apple iPhone

I have a concern.
When I am using wifi calling, data turned off on airplane mode, cellular assist for wifi is off.
 Why am I being charged for using someone else or my personal wifi? Be it mine or cogeco or a business wifi.
I can call on messenger or...

Resolved! “@“ symbol appearing after sms text

I’ve been texting between several different people, all who are Rogers users and have been experiencing “@“ showing up after a sms text has been received. The receiving party also says that after some of my messages it appears. It doesn’t happen afte...

SParent by I've Been Here Awhile
  • 4233 Views
  • 15 replies
  • 0 likes

problem with my sim card

Hello i have recently had a problem with my sim card.my rogers sim card works properly with all phones except my iPhone 7+ and it shows "no service" all the time.so I visited an apple store to check if my phone has any problems and it worked well wit...

rozhan by I Plan to Stick Around
  • 3906 Views
  • 8 replies
  • 0 likes

Using Live Chat on an iPhone X

Not sure if anyone has noticed this before but it's an absolute nightmare using live chat on an iPhone X. Type the message and press send and it take like 30 times pressing send for it to actually go through. I'm wondering if Rogers has any plans to ...

nasa25 by I'm a Trusted Contributor
  • 1373 Views
  • 3 replies
  • 0 likes

Apple Watch 4 stainless steel

Will Rogers be selling the Apple Watch 4 stainless steel version? They only list the aluminum version now. ***Added Labels***

iPhone - No Service error

Is there an outage in London ont? Near UWO?   ***Edited Labels***  

Fjmg by I've Been Here Awhile
  • 2683 Views
  • 4 replies
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Resolved! Problem in opening iPhone .heic photos

Prepared to back up my iPhone photos to Win10 laptop. However, I found out many photos ends with .heic. i have no ideal what is and can't open them on my computer. ***Added Labels***

rebezcca by I've Been Here Awhile
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Resolved! iPhone randomly shuts down

Hello i have a iphone 8 with ios 11.4 and it has been shutting down randomly. Have tried doing a full clean wipe and it still does it. Try turning it on after crashing it will be in a boot loop or or show battery critical and needs to be plugged in, ...

Calsifer by I've Been Here Awhile
  • 2166 Views
  • 3 replies
  • 0 likes

Email to my new iPhone

I just went to a new I phone 8 and my e mail is still going to my out of service old phone , how do I get it to go to my new phone ?? **Labels Added**

Robb916 by I've Been Around
  • 1602 Views
  • 1 replies
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Resolved! In app purchases on games

Can I bill in app purchases for games to my Rogers account on iOS or do I have to have an I tunes store balance only? *** Added Labels ***

cschmold by I've Been Around
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  • 2 replies
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Resolved! Spammed with Read Receipts

My family is in a group chat - the three of us that are with Rogers have been spammed by read receipts by those that are not with Rogers. We received 100+ read receipt text messages within a 10 hour period (even if we dont send them new texts). Does ...

mcoroneos by I've Been Around
  • 7127 Views
  • 6 replies
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Apple Watch and Wifi

Wifi works! I'm relatively new to my apple watch series 3. imagine my surprise when I started getting txt messages on the watch when I had left my phone at home. Turns out if you have been in a place with your phone and watch connected and your phone...

brianewebb1 by I Plan to Stick Around
  • 12476 Views
  • 11 replies
  • 4 likes

Resolved! iPhone 6s not sending or receiving photos (text message)

My wife has a 6s and I have Android (S8) and we noticed that this past week she could not send or receive photos via text. I think it still works for her using iMessage but cross platform or group messages don't seem to. I checked that she has MMS en...

davej13 by I Plan to Stick Around
  • 5822 Views
  • 4 replies
  • 0 likes

Restoring voicemail

I found a way to turn it off on my iPhone but can’t seem to turn it back on **Added Labels**

Lollylmh1 by I've Been Here Awhile
  • 2223 Views
  • 3 replies
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Resolved! Visual vs enhanced voicemail

Can someone explain the difference between enhanced and visual voicemail? Thanks! *** Edited Labels ***

-greg by I've Been Here Awhile
  • 21694 Views
  • 2 replies
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Resolved! Apple TV NHL crashes on open

Apple TV model A1625 running tvOS 11.0 and NHL app 4.0.1When I open the app it shows the NHL logo with a spinner for a second or two, then it shows all light grey screen and returns to the home screen.I’ve tried restarting the Apple TV and there are ...

fyrite by I've Been Here Awhile
  • 2830 Views
  • 1 replies
  • 0 likes

TV Authentication

The "What Can I Watch" (https://gamecentrelive.rogers.com/en/support-game-availability) page talks about TV Authentication and being able to watch blacked out in market games if you have the corresponding channel from a participating TV provider. How...

bontux by I Plan to Stick Around
  • 5570 Views
  • 36 replies
  • 0 likes

WiFi Calling with iOS 11

Hi all, anyone know if Rogers is currently having problems with WiFi calling? I haven’t called yet..thought I’d check here first. iPhone 6 was updated to iOS 11 on Tuesday. After the update, WiFi calling continued to work fine but stopped working tod...

toolcubed by I'm a Senior Contributor
  • 6660 Views
  • 9 replies
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Resolved! Prices for the old iPhones

Hello everyone, I've just noticed that the prices/offers for the old iPhones have risen after Apple event. A week ago I have purchased iPhone 7 32 for 199CAD on Premium Tab (now it's 399CAD). Prices for iPhone 6s/6s plus went up as well. What the hec...

veilofsun by I'm Here A Lot
  • 2005 Views
  • 1 replies
  • 0 likes
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