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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Receiving Audio from NextBox 3.0 via Roku App

I have a Sharp tv connected to a NextBox 9865. when I use the Roku app on iPad or iPhone and try to use headphones it says private listening not available for HDMI cable box. it works great on Netflix or YouTube, etc. just not cable. Anybody have any...

carlb by I Plan to Stick Around
  • 5 replies

Resolved! HDMI cable for 4K

Hello, I have a 4K nextbox terminal and would like to install it approx 20 feet away from the TV in another room Is there a limit on the length of HDMI cable to use and should i use a 22 or 24wg thickness cable. *Added Labels*

RayJ by I've Been Here Awhile
  • 2 replies

Resolved! tv front display screen message

I cannot remove the front display from my tv screen. it indicates "Rogers HDMI 1". Then it indicates the tv will turn off in a minute. I attempted to restart the box, but no change. Help! ***EDITED LABELS***

doug1919 by I've Been Around
  • 2 replies

Resolved! Which Digital Boxes Are Currently Supported?

I was once a rogers customer and I'm considering signing up for cable again. Which boxes are still eligible to be registered on a new account? I have the following:Nextbox 3 HD PVRNextbox 4642 HD x 2SA 8300HD PVRSA 4250 HDSA 3250 HD Thnx **Labels Add...

Davedes by I'm Here A Lot
  • 2 replies

HDMI Port Issues

What I currently have is Explorer 4250HD.Previously (for years) the box works fine as we were just using the cable out directly to our old CRT tv.I recently bought my dad a HD Toshiba Smart TV and decided to try the HDMI port instead. At first I thou...

ayeitsg by I've Been Here Awhile
  • 3 replies

New NextBox Doesn't Work with Older Model TV??

My net box will no longer record shows. Box says Hder on it.I went & got new net Box but it says no signal & screen is black tv is 2010. I tried it on a newer tv my 2014 Tv and it only works on that tv. The older net box that show the error still all...

Angelb by I've Been Here Awhile
  • 9 replies

Resolved! LuguLake TV Soundbar & Nextbox

I recently purchased the LuguLake TV Soundbar from Amazon. It has excellent reviews and is only $100 so I expect more people will be purchasing it too. I can't get it connected!! I'm using RCA cables. There is only a red and white female connector on...

GDV1968 by I've Been Here Awhile
  • 4 replies

TV Network Streaming Apps

I am interested in learning of "GO" apps that are accessible with my Rogers subscription. I am aware of some, such as CNN, CTV, Global I have tried History without much luck. If anyone is aware of any that work I would appreciate being made aware of ...

Webster01 by I Plan to Stick Around
  • 3 replies

How to show NextBox Cable output to 2 TVs?

Hi, I often have many kids in my house and want to show the same channel on two TVs at the same time. I have an AstroAI 4K splitter (link), but nothing shows in either one of the TV. Any ideas what could the problem be? Setup: - The HDMI cable from t...

xxxccc by I've Been Here Awhile
  • 7 replies

Wireless HDMI Receiver and Rogers NextBox Compatibility

Hi all. I just bought an IOGEAR wireless HDMI kit and everything works great except the IOGEAR IR Blaster is incompatible with the Rogers Nextbox remote meaning I can't hide the Nextbox as I need line of sight to operate the remote. Anyone have an id...

Jaatboy by I've Been Here Awhile
  • 7 replies

UFC 219: Cyborg vs. Holm LIVE

EVENT DESCRIPTION: UFC 219 Cyborg vs. Holm Live from the T-Mobile Arena in Las Vegas, Nevada DATE: Saturday, December 30, 2017 It's the dream fight fans have been waiting for, and on Saturday, December 30, UFC's final event of 2017 will see a battle ...


UFC 218: Holloway vs. Aldo 2 LIVE

EVENT DESCRIPTION: UFC 218 Holloway vs. Aldo 2 Live from the Little Caesars Arena in Detroit, MI DATE: Saturday, December 2, 2017 Max Holloway puts his UFC featherweight title on the line in an epic rematch against Jose Aldo, plus an explosive heavyw...


LG OLED TV and NextBox 3 communications

Hi all, This may sound like a stupid question that I probably already know the answer to , but is there some way to have a Smart TV scan for channels when it is not using it's own tuner but relying on the STB, in this case a NextBox 3? I just bought ...

DrMike by I'm a Trusted Contributor
  • 1 replies

HDMI not working on both HD cable boxes

Yesterday, during a thunderstorm the power went out while I was watching on my HD PVR. After the storm the box was not working - everything looks fine but the TV was not getting a signal. I tried our other HD box (was not on during the power failure)...

staceb by I've Been Around
  • 2 replies

the user interface is currently not available

Does anyone know if there is a fix for this error? I've been without any cable service since this past Thursday. I've opened 2 work tickets now for this problem. Both times, I'm told Rogers will contact me via email, text or call and I'm still waitin...

Zeeman28a by I'm Here A Lot
  • 7 replies

Resolved! Nextbox 4K not working on 2016 Samsung KS Series TVs

I may have stumbled on a HUGE issue that Rogers will be having as more of the Samsung KS Series TVs are bought. I called yesterday for Rogers to install my 4K Nextbox on my new Samsung KS9500 TV. They brought 2 boxes and both when plugged in will tur...

SnoopDoggLA by I Plan to Stick Around
  • 177 replies

Resolved! Old Rogers 4250hd with borders on screen

I have an old 4250hd box that I have hooked up to a old magnavox dvd recorder hooked up by TV cable to record shows (don't have enough cash to buy a next box of my own yet) and on both the TV cable and on the red/white/yellow cables from the recorder...

How to control one device not the other

When the analog service was discontinued I was given a free DTA50 so that I can continue to use my Sony DVD recorder which is HDMIed to the TV. I just got fed up... Due to proximity (TV & DVR) controlling the Rogers boxes (Explorer4250HD & DTA50 resp...

z- by I Plan to Stick Around
  • 10 replies