I just would like to express my disappointment to Rogers. I have been a loyal customer. I kept calling them days before black friday and even on the day of Black friday to ask for bonus or further discounts. The agent refused to help me and said she ...
I've been with Rogers for many years. And I've been trying to get a better deal, cause they offer deals on new lines that are $30+ cheaper than mine. I talked to a customer rep on November 20th, he couldn't do anything but said Loyalty would call bac...
Be very very cautious when choosing the Save and Return option with Rogers. When we upgraded both phones on our accounts, Rogers did not process the return of our phones properly which resulted in Rogers thinking we exceeded our credit limit because ...
Do not end/return/upgrade your Upfront Edge plan on the website. I did. Got the new phone but have received the run around and horrible solution options to return the phone.I’ve spent hours on the phone, going to a store, hours on the phone again, on...
On hold for over 2 hours to talk to billing. Tried to call yesterday and had to hang up. This is 3rd time at 2 hours ***Edited Labels***
I've been on hold for 2 hours now during my Saturday night simply trying to find out if I can move my internet services to my new address, this is unacceptable customer service, these long hold times are making me want to leave the whole company toge...
When I log into MyRogers it automatically redirects me to the Business Online Manager (after several annoying Apple iphone7 screens.....) . A brief message flashes before the redirect and it says something about "temporarily unavailable". Then it say...