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Resolved! 3rd party app billing to Rogers' bill

I have been trying to unsubscribe from Gameloft since I got the phone and Rogers services. I have never subscribed to Gameloft, I have never set up the account with Gameloft, I have never dowloaded game from Gameloft, yet every single bill they take ...

GelBender by I Plan to Stick Around
  • 4958 Views
  • 30 replies
  • 0 likes

Resolved! Getting through to Rogers Direct Support.

It's been 3 days since I'm trying to reach out to Rogers Direct customer support with no luck. 3 days!!! Every time I get "All our agent are currently busy..." and disconnect. It's been 48 hours since I've submitted a request online to change my wire...

Galian by I've Been Around
  • 9228 Views
  • 15 replies
  • 0 likes

Unable to Sign In and Order Ignite TV Bundle Online

When using Microsoft edge, I try to sign into my rogers account, I fill out the username and password, click sign in and it keeps refreshing the page and the sign in option pops up every time. If I use the chrome bowser, it works ok but if I try to o...

daveyson1 by I've Been Here Awhile
  • 2496 Views
  • 19 replies
  • 1 likes

Resolved! Rogers Ambassador Team?

Does anybody know, What have happened to the Rogers Ambassador Team? Their phone number is out of service and I do not have any info regards to them. Once, I asked to customer service agent about it. She was like, first time in her life came across w...

nctngn by I'm Here A Lot
  • 8586 Views
  • 20 replies
  • 0 likes

Resolved! Resolve Billing Dispute for Account That Should Be Cancelled

Hi can anyone tell me how to get intouch with a person who is higher up the chain they keep billing me for an account that i have cancelled 6 months ago this the s will be the 4th time i have had to deal with this and am getting a little more upset e...

danielpgbc by I've Been Around
  • 3886 Views
  • 16 replies
  • 0 likes

Resolved! Bad business practise and poor customer service

I wonder if someone has been in a similar situation and can help me calm my nerves.  I am a little panicking due to incorrect charges that could most likely affect my credit score.  I plan to wait a few days and request a credit check...   It all sta...

Mevakesh by I've Been Here Awhile
  • 6425 Views
  • 20 replies
  • 0 likes

Customer loyalty but Rogers loyalty?

Hello,   I would like to first start this off first by saying that I have been a Rogers Wireless customer since 2002'ish and have never jumped ship, despite the questionable service I have received in the past.  Every time I have to deal with address...

Josh_ by I'm Here A Lot
  • 24330 Views
  • 87 replies
  • 9 likes

Resolved! Rogers Complaint Process

Hi All; My bill has been wrong each month for last 4 months...each month a different reason. I called already this month but they could not help b/c I was not at home with my notes and couldn't tell them how much my bill is supposed to be. I really h...

snocow by I Plan to Stick Around
  • 3198 Views
  • 16 replies
  • 0 likes

Ignite Services - Billing Confusion

Hey Everyone, I had switched my services about a month ago to the Ignite TV, internet bundle and I received my bill a few days ago, the bill was very confusing and I tried contacting Rogers to try to clarify my bill, I wasted almost all of my morning...

sag1 by I've Been Here Awhile
  • 1761 Views
  • 4 replies
  • 1 likes

Resolved! Cancel Service

Cancelling my account is impossible - am filing complaint with CRTC    I have rarely been so frustrated by a customer service experience. I went in person to return my modem and they would not accept it until I called cancellation services. Cancellat...

Live Chat - "Anna" Chatbot Issues

Ok, I generally don't have much of an issue with Live Chat - provided I get a real person. Last few days, all I get is "Anna" the chatbot - she's a bit limited in her responses and troubleshooting tree options and each time when she gives up & says s...

jc35p by I've Been Here Awhile
  • 2581 Views
  • 9 replies
  • 0 likes

Getting copy of text message history

You may know the right answer, it is possible to obtain record of messages and pictures send over sms on my cell phone for the last 6 month or so? , the messages where delated already.     ***Added Labels***

barbas by I Plan to Stick Around
  • 12891 Views
  • 5 replies
  • 0 likes

Resolved! Required Personal Info?

Hello,I recently contacted Rogers Business to pay my bill and was offered a tablet for $5 a month. I accepted the offer and subsequently received an email stating I needed to provide certain personal info that Rogers has never asked for before - SIN ...

awade1 by I Plan to Stick Around
  • 11809 Views
  • 12 replies
  • 0 likes

Resolved! Bill payment

My question is that my bill payment was due on August 14, 2016 & I knew I wasn't going to be able to pay it at the time so I called the Billing & Payments support number and I told them that I would be able to pay the bill on the Thursday August 18, ...

SB12 by I've Been Here Awhile
  • 4555 Views
  • 11 replies
  • 0 likes

Phone Scam

#7878 location call charges   I received my Rogers wireless (business account) bill yesterday. Because of the plan, the amount is usually same every month. I was surprised to see a charge of $39.99 for wireless usage. Thanks to detailed billing I fou...

Possible fraud account created?

So I have been dealing with Rogers since Saturday and just got off the phone with them for the third time.On Saturday I got an email stating I was getting a tech visit that referenced my last name but a different account number (only had access to la...

Resolved! Rogers Concierge Contact Number?

Hey guys... It used to be Rogers Concierge was 1844 556 8643 direct line contact. Now I cant get to them anymore. When you now call that number it redirects to the main Rogers line at 1888 764 3771. I was told by someone in billing that it has always...

pac_west227 by I'm a Reliable Contributor
  • 29465 Views
  • 36 replies
  • 1 likes

Terrible Customer Service

I have never been so disappointed with a company's service than I am with Rogers. The amount of time wasted on hold or being transferred to only have to explain the issue over and over and then the representative need to transfer you because they can...

HadEnough by I've Been Around
  • 1580 Views
  • 5 replies
  • 1 likes
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