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Resolved! Voicemail

My voicemail is no longer working. When someone calls me it just rings and rings. When I tried calling my voicemail by holding down the 1 button it asks me for my number which I enter and I'm then told that my number is not recognized. I've had this ...

Katherine11 by I've Been Here Awhile
  • 11185 Views
  • 14 replies
  • 0 likes

Resolved! Name display not working

My name doesn't display on anyone's phone when i call unless they have my number saved in their phone , otherwise just number is displayed please fix it, I've turned on name display/caller ID on my phone, if someone calls me their name is displayed e...

Resolved! text message every time I get a voicemail

I can't figure out how to turn this off, but every single time I get left a voicemail, i get a text message acting like its from that person saying: Voicemail 1 new 0 urgent. I can't figure out how to turn it off, its redundent since I get a notifica...

jay21317 by I Plan to Stick Around
  • 77310 Views
  • 28 replies
  • 2 likes

Outgoing Name Display / Caller ID

I added a phone to my exsisting account, but did not set it up on my name, but as it belongs to a family member, how do I change that the display says the family member name?     ***Edited Labels.***

hpschiem by I've Been Here Awhile
  • 8142 Views
  • 11 replies
  • 0 likes

Resolved! Rogers discontinued WhoCalled

Is Rogers getting rid of everything that differentiated it from the other carriers?I have always stuck to Rogers for two things: Name Caller IDWhoCalled Now TELUS has the Name Caller ID, and Rogers got rid of the WhoCalled feature. I no longer see an...

DeanLubaki by I Plan to Stick Around
  • 5910 Views
  • 10 replies
  • 2 likes

Ignite TV - getting rid of call waiting

A Rogers agent suckered my into getting Ignite TV and now I am being told that there is no way of getting rid of call waiting. Does anyone know of a solution to this?  (I was told that to get rid of Ignite TV, I would lose my home phone number due to...

1234444w43 by I Plan to Stick Around
  • 2915 Views
  • 11 replies
  • 0 likes

Resolved! Zedd Customer Solutions

Despite my suspicions and assurances from Zedd Customer Solutions -- Rogers' 3rd party calling centre (who speak on behalf of Rogers, as they say) -- all of my voicemail was wiped out and reset when I was convinced to switch to another package.   Bew...

AFBradley by I've Been Here Awhile
  • 26385 Views
  • 81 replies
  • 1 likes

Resolved! How do I actually talk to a PERSON!!!!!???

Im getting very angry.....all I want to do is set up my voicemail on my pay-as-you-go and the 'instructions' on the website (iphone) don't work and if you call tech support it tells you it's a 'self-service' line and send you around in circles and wo...

kate1309 by I've Been Around
  • 62331 Views
  • 46 replies
  • 1 likes

Resolved! how do i check usage on long distance

i have subscribed to the international long distance package. how do i know when i am over my limit. is there a way to check my usage.     ***edited labels***

zubair by I've Been Around
  • 14467 Views
  • 14 replies
  • 1 likes

Resolved! Adding a second phone number

Can I add a second phone number to my phone? What is the cost?   **Adding Labels**

Cara9408 by I've Been Here Awhile
  • 2960 Views
  • 3 replies
  • 0 likes

Resolved! Voicemail Prompt Levels: Help article not accurate

instructions for changing voicemail prompt levels can be found here.   The section I am having trouble with is point #5: 5. From the Administrative Options menu, select Prompt Level by pressing 3. You will then be able to change your Prompt Level to:...

robertjb by I've Been Here Awhile
  • 4863 Views
  • 10 replies
  • 0 likes

Resolved! Disable Text to Landline Service

How do I disable this stupid service that charges me 15 cents every time I make a mistake and text the wrong number?     I have unlimited texting.  I called 611 and asked the nice lady if they could just stop charging me for this and instead just not...

AlexiHusky by I've Been Here Awhile
  • 34372 Views
  • 45 replies
  • 0 likes

Resolved! Texting Issue after Porting In Number

Hi there,I used to work for another carrier so I'm familiar with porting and possible errors and it seems my husband and I have one happening, when we text it's not going through (I've got an Android phone and he had an iPhone).Last night it was send...

New2RCI by I've Been Around
  • 2373 Views
  • 3 replies
  • 0 likes

Resolved! Unexpected Overages

ROGERS service is good all over Canada USABut they detected hidden over charge sToo muchI just changed my plansThey changed me 144 $ROGERS doing cheating with me       ***Edited Labels***

Missed calls - Ignite Home Phone

The screen on my home phone shows I have a number of missed calls. I can’t find any way that I can tell what calls were missed (what the number/person calling was and when the call came in). I also can’t find out any way to clear this info from the p...

Rummyrummy by I've Been Around
  • 1927 Views
  • 3 replies
  • 0 likes

Weak Ring Tone With Ignite Home Phone

I accepted the offer to switch from separate internet and phone service to an "Ignite TV" package because the marketer assured me it'd be cheaper than paying for internet and home phone individually.  I don't have a TV and don't need the TV part of t...

mskala by I'm Here A Lot
  • 1431 Views
  • 5 replies
  • 0 likes

Evening and weekends 1200

on my bill under home phone there is a line saying evening and weekends 1200. I would like to know what that is exactly         *** Edited Labels ***

Resolved! Name display not working anymore!!!

Before i changed my plan to a share everything plan i had the Name display add on for 2$ a month, and Name display worked all the time even when i was on LTE and using VoLTE, it was working fine , since ive changed my plan on Jan 31st i lost my name ...

Jay_Starks by I Plan to Stick Around
  • 6441 Views
  • 19 replies
  • 0 likes

Texting to a US Number

So, I was charged $0.40 per text to a friend, who lives in the US, but was in Canada when I was texting him.  I called Rogers to talk  about it, and was initially told that my plan included Unlimited Texting while in Canada, therefore, I was in Canad...

Dlucas905 by I Plan to Stick Around
  • 33901 Views
  • 21 replies
  • 0 likes

Resolved! Blocking Unwanted Callers - Telemarketer's/Scams

I've been receiving a large number of unwanted calls from telemarketers and scams (the free trip, credit card calls) on my Rogers Iphone. I don't give out my number, no do I use it that often, but the increasing number of calls is becoming annoying. ...

Broadish80 by I've Been Here Awhile
  • 17246 Views
  • 39 replies
  • 4 likes
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