I appreciate your detailed post and thank you for your patience. Based on the ticket number, I've run diagnostics on the closest tower which is about 2.9Km from your location. At this moment, I found the network appear to be functioning normally. I do see the techs were working on the phone masts in the past 24 hours and I'm assuming the signal has improved for you.
If you continue to have poor signal I would suggest using the "Report an Issue" feature in the NetworkAid. Our technical teams will review your feedback to identify and resolve service outages. Your feedback will also be reviewed by our planning teams to prioritize future network enhancements.
Thank you for understanding!
Good evening @vedo7,
Thank you for your post and welcome to the Rogers Community Forums!
We have reports that some customers experienced wireless issues with incoming and outgoing calls for a short time today. We understand the inconvenience and apologize for the disruption.
At this time, we are being notified that the issue is resolved. Thank you for your patience.
Can you please turn off your phone and turn it back on before trying to place another call ?
Let us know if you need further assistance!
Thanks for your reply, did as you suggested and still cant RECEIVE calls or SMS. I can place calls and sms. Over 3 hours now with nothing from Rogerst support. On the live chat it still states that they are experiancing the issue.
Hello again @vedo7,
We definitely understand the inconveniences caused by the degraded service.
We would like to look into this and provide you with further assistance in regards to this matter !
The @CommunityHelps team will have the ability to reach out to you via Private Message.
Look out for the message in your inbox!
Sorry to hear about the troubles Could you guys please power cycle(reboot) your device and attempt to make/receive calls/texts again.
If you are still experiencing issues, please let us know so we can have a ticket submitted to our Network Team.
Sorry to hear that you are still experiencing issues. We will need to put in a ticket to our Network Team
You can find our Technical Support contact information here
I have had a member of the @CommunityHelps team reach out to you guys via Private Message so we can assist with this.
Having the same issues. No problems sending but cannot receive. All phone calls are sent to voicemail and I'm getting notifications on an intermittent basis.
It's worse when you're working in sales. This is super frustratating, literally loosing thousands of dollars of work. Has been like this since yesterday. Live agent told me to reboot my device and it'll begin working - yeah right.