09-23-2018 02:39 PM - last edited on 09-23-2018 02:47 PM by RogersCorey
I am able to use internet but I can not make outgoing call. It states that “Call Failed” every time I try to make a phone call. Is this the Rogers network? How or when will this be fixed? Thx
Solved! Solved! Go to Solution.
09-28-2018 04:20 PM
09-23-2018 06:21 PM
Welcome to the Rogers Community Forums! 🙂
Thank you for posting your concern in the Community, unable to make calls can surely be inconvenient!
We can certainly help in troubleshooting the issue and find a solution for you. Would you please answer the following?
Are you using WiFi or a 3rd party Application for making the calling?
Are the outbound calls failing at a particular location?
Are you able to receive calls?
Do you know if others in your household experiencing the same issue?
I'm assuming you have already tried rebooting your phone. If not, please reboot the phone and if the issue persists you can try resetting Network settings.
Keep us posted!
09-23-2018 06:32 PM
09-24-2018 12:14 PM - edited 09-24-2018 12:19 PM
Thank you for getting back to us. Recently, Ottawa Ontario was ravaged by a vicious tornado which left several neighbourhoods devastated :(. Rogers also felt the impact of the storm as we are aware LTE services are down at some sites in Ottawa and working to restore them. Before we troubleshoot further, I'd like to verify whether or not you're within the Ottawa region to rule this out being the cause?
Look forward to hearing back from you!
09-28-2018 04:20 PM
09-30-2018 09:10 AM
09-30-2018 09:32 AM
02-21-2019 02:52 PM
I received a new sim card for my phone to pair with my apple watch 4 and it still has the same issue. Ive now shut my cellular off for my watch just so I can use it. otherwise my phone ends up not being able to receive or make calls !
02-22-2019 02:56 PM
Welcome to the Rogers Community Forums and a big congratulations on your first post! 😃
I am a huge fan of wearables so I can imagine just how annoying it is to get your Apple Watch 4 LTE and not be able to use the Cellular functions of the watch due to these issues.
Can you confirm if the devices you are using are Rogers devices or purchased elsewhere? Can you also confirm what OS you are running on your iPhone 8 Plus/Apple Watch 4?
Are any other Apple Watch users in the Community facing a similar issue when activating Cellular on their watches? @nasa25 is our Resident Expert who specializes in Apple products so I am hoping he may be able to chime in as well.
We look forward to your response!
02-22-2019 03:38 PM
02-23-2019 03:13 PM
Hello again @jvosbourgh514,
Thanks so much for elaborating on what is going on. We'd like to review the notes on your file and see what has been done thus far before we proceed. Please send a Private Message to @CommunityHelps so we can gather your info and get started on this for you.
If you are not familiar with our Private Messaging system please check out our BLOG.
02-25-2019 10:08 PM
02-26-2019 11:29 AM
Correct calls work fine when LTE is turned off and not when it is turned on. The network has been reset multiple times, each time I call in that is their solution. Over private message RogersMaude has informed me that they have now sent the signal to my SIM again. I will try it for a while and let you know if problem reoccurs. Thanks
02-26-2019 04:54 PM
02-26-2019 06:28 PM
02-26-2019 08:42 PM
02-27-2019 10:27 AM
@jvosbourgh514 this is a super weird issue.
If it were me, I'd be unlinking the watch from the phone (including unlinking the Rogers LTE account first) and then re-syncing the watch to the phone (including re-linking the LTE data plan). Other than that, resetting your network settings would be another step I'd take.
If that doesn't sort it....a trip to the Apple Genius Bar hopefully will.