LG G7 ThinkQ Reservation Number / Questions

[Meowmix]

Hey Everyone!

LG has announced the LG G7 ThinkQ.The device features a dual 16-megapixel camera package, new ‘Boombox Speakers’ that use the phone’s resonance chamber as a woofer to amplify bass, a dedicated AI button and a notched 6.1-inch display, among other things. The device runs on a Snapdragon 845 processor with 4GB of RAM. Rogers will be releasing the device on June 1st, 2018.

  Pre Order youur device with Rogers and get a free 43” LG 4K UHD Smart TV.!!!!! Wow that's AMAZING!!! 

Price is the device is $399.99 on a 2yr term! You have the option of white and black. Below is how to pre order yours!

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The LG G7 ThinkQ as a “ Pre order”

6. Pick either Ship To Home or Ship to store (Device Reservation / Pre Order )

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

I am leaving here a straight link to the LG G7 ThinkQ Pre order page where you can do it faster that way if you wish! LG G7 ThinkQ Pre Order

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation 

6. Weekly status emails confirming you number in line on the waiting list ( This is only for Ship to Store pre orders)

7. An email when the device has been shipped to the store. (Includes a delivery tracking number) - ( This is only for Ship to Store pre orders)

8. Phone call from a store representative when the device is ready for pick-up 

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

The Option for Ship to Home Order is here now! So you can have the device shipped to your home straight. You will not be able to track its status and will not be able to see anything until you get a shipment email from Rogers. This can be the day before or the day of Launch. The only ones that can track the status of the orders is the ones that pick Ship to Store reservations. This is how the system works for both.  If you pick Ship to Home then the only email you will receive is the confirmation email and then Shipment email when its shipped out.

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

This part below is for the bonus TV " 

For: new and existing customers

Treat yourself to the all-new LG G7^ThinQ phone outright or on a 2-year Share Everything^™ plan and get a BONUS 43” LG 4K UHD Smart TV.¹ That’s a $649 MSRP value! While supplies last. Take your entertainment experience to the next level. Offer ends May 31, 2018.

HOW IT WORKS

Go to www.LGG7TVGift.ca to complete the online claim form and submit a copy of your proof of purchase in accordance with the instructions provided.

The promotion period includes the following periods:

• Pre-order (May 18, 2018 to May 31, 2018)
• Claim Submission (June 1, 2018 to July 31, 2018)

Claim forms should be submitted to the address above no later than 11:59pm (ET) on July 31, 2018.

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I
or any other member will answer it for you. I will do my best and answer all questions .

[RogersZia]

Hello @Meowmix,

Thank you for always helping our users with the Reservation/Upgrade process!

We all appreciate the help!

RogersZia

[mg22]

I reserved mine on May 31, to be picked up in store. It has been 7 days and I haven't been contacted yet. How long should it take for my phone to arrive in store?

[Meowmix]

Hello @mg22

Have you checked your online reservation to see if its been shipped out?. Did you get a email saying it has been shipped out?.

[mg22]

I only received a confirmation when I made the reservation. Online, it shows status 'OPEN' and my position in line has not changed. I'm curious if anyone is getting their reserved phones. I know the phone is in stock in the store but these are not the 'reserved' phones.

[Zzang85]

I am in the same situation. No update.

[mg22]

My status changed to 'IN PROGRESS' with no position from 'OPEN' with a position number. I hope that is a move for the better? 🙂

[mg22]

Status changed to 'SHIPPED' almost a week ago. Where are they shipping from? China???

[Meowmix]

Hello @mg22

They are shipped from the Rogers warehouses. Have you contacted the store which it's supposed to be shipped too?. Usually they will call you once it comes but they don't receive anything on the weekends either.

I would give them a call.

[Zzang85]

I received mine. I picked it up at the store, so they called me when it arrived. Hope you do soon.

[mg22]

Got the call from the store and picked it up Monday night. On a positive note, the phone is great.

However, I was very disappointed to see the price I was charged was $1049 + HST. The price on the web when I reserved was $999. The store could not adjust the price so now I'll have to call in to try to get the difference refunded.

Overall, this has been a lousy experience - 3 weeks to fulfill a reservation (someone I know from another carrier got theirs almost immediately) and charged the wrong price. I have been a customer for 15 years but I no longer feel any loyalty to Rogers.

[Zzang85]

I feel the same way. No point in using the reservation system if it is slower than the normal process, and with all these hassles.

[RogersZia]

Hello @mg22 and Welcome to the Rogers Community Forums!

I'm glad you're enjoying the new phone. Looks like you were charged the updated pricing based on the order completion date. If you haven't had a chance to call us in please reach out to us via PM @CommunityHelps so we can assist you further. 

For more information on our private messaging system check out our blog.

RogersZia

[IainS]

Update is now out for the G7 with July 1st security update patch, not June as stated in the os upgrade post.

[IainS]

Do not buy this phone, it is now october and these phones are still sitting on July security patch, which is totally unacceptable. Either LG or Rogers or both dont care about customers security with these devices.