Connecting my Samsung 10 to TV with an Adapter to watch Ignite TV

[KDT1]

I purchased a Insignia USB Type C to HDMI Adapter to watch Ignite TV in my shop but it doesn't work when connecting my 10+.  It will connect but once I am on a channel and hit the watch button it doesn't work and asks me to disconnect any external devices.   Is this a security setting or is there a setting I am missing.

***Edited Labels***

[57]

I don't believe you are allowed to do what you're trying to do, due to restrictions.  Here's a link on "casting".

https://communityforums.rogers.com/t5/TV/Rogers-anywhere-tv-app-on-sony-bravia-tv/m-p/434029#M48633

[Pauly · Accepted solution]

this is called "mirroring" the phone knows that you connected a cable to an external hdmi device, not only that but the app detects it too and its considered mirroring.

the broadcasters can specifically state they want to disallow their channels when "mirroring" or even "casting" is detected in the app and Rogers has to comply when they receive this request so this is why it does not work