Emails sit forever in Outbox and never get sent?

[JVRudnick]

when i now reply to an email, all that happens is that it goes to the outbox on my email client on my BB Passport and the little clock icon shows up....and it never gets sent.

why? has there been a recent update or something changed on my Passport or the Rogers network....as it's been running firn for years....

help here someone?

***Edited Labels***

[RogersMoin · Accepted solution]

Hello, @JVRudnick

I would like to help. In order to find a solution, would you please answer the following questions;

• Are you having difficulty with @rogers.com email address?
• What is the Outgoing server address and its port number?
• Are you able to login to webmail?

Looking forward to your response, thank you.

Cheers,

RogersMoin

[CindyR1]

I have a Rogers account & use a LG G4 phone

[RogersShaun]

Hello @CindyR1,

Welcome to the Community Forums, and thanks for reaching out!

It's definitely important to ensure emails are sent and received in a timely manner.  We're happy to help! 

Similar to the post above yours, we would require some additional information in order to assist you further. 

• Are you able to login using webmail?
• What is the outgoing server address and post number? 

Looking forward to hearing from you!

RogersShaun