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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello Community,   We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582)...

RogersMargaret by Community Manager (Retired)
  • 237800 Views
  • 4917 replies
  • 8 likes

Ezviz doorbell camera

Hi, as of last month, has anyone else had trouble with their ezviz doorbell and hitron modem? I can’t seam to reconnect my doorbell camera!     ***Edited Labels***

Livent by I've Been Here Awhile
  • 516 Views
  • 5 replies
  • 0 likes

Resolved! What are good signal levels

Hi everyone!   I'm currently on the Hybrid Fibre 150 package and I'm using the Hitron CGN3ROG modem/router. I was wondering what are good downstream and upstream signal ratios? If someone could provide a range that would be great. I'm also wondering ...

s1lva166 by I Plan to Stick Around
  • 42881 Views
  • 186 replies
  • 0 likes

MAC filtering - Access Control limit

Using MAC filtering to manage wireless devices (for a number of years with various modems). In CGN3ACSMR  go to Access Control and use "Allow Listed" with the MAC addresses   Just tried to add another device  but hitting "Save" locks up the interface...

query2u by I've Been Around
  • 5077 Views
  • 6 replies
  • 0 likes

Slow internet speeds on LAN connect devices on CGNM-3552

I connected a MacBook directly to the CGNM 3552 using a cat5e ethernet cable. The LAN port flashes Amber. I plugged out all other devices. Running a speed test on the MacBook I get consistent speeds of 200 mbps. However, when I connected another devi...

The_One by I Plan to Stick Around
  • 1059 Views
  • 5 replies
  • 0 likes

Resolved! WAN dropping for 1 minute each day

Long ago I had intermittent connection issues with Rogers. My old thread is here:   https://communityforums.rogers.com/t5/Internet/Internet-goes-down-for-5-minutes-once-to-twice-a-day/m-p/379125#M38504   Since then I moved, and for almost 2 years I'v...

automaton by I Plan to Stick Around
  • 4342 Views
  • 28 replies
  • 0 likes

Anyone using PIA's VPN with Ignite internet?

I'm considering switching from cable to Ignite, but saw the thread on probs using VPN's on the Ignite system ("Issues with Connecting to VPN w/ Ignite").  PIA works great with the internet I get with cable, called Ignite 75, but I expect it's differe...

Bob7 by I Plan to Stick Around
  • 1810 Views
  • 6 replies
  • 0 likes

Resolved! Too many devices - adding an additional router?

Hey guys,   So I've started facing momentarily slowdowns on browsing, WiFi connection drop/reconnection cycles in various parts of the house, Alexa taking it's own time to reply, etc.    Naturally, when I called Rogers, they said your Hitron CGN3 is ...

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Yourname by I Plan to Stick Around
  • 27683 Views
  • 19 replies
  • 0 likes

Slow Wired Connection

Hi, After many months (maybe years) of no speed issues, yesterday my down speed dropped significantly to roughly 2Mbps (up speed remained consistent at 10 Mbps). This lasted a few hours, but did pick-up to expected speeds throughout the day. However ...

user54321 by I've Been Here Awhile
  • 1424 Views
  • 6 replies
  • 0 likes

Smart TV Buffers While Streaming

I am using the CGN3ACSMR router to run a Samsung smart TV. I'm finding constant buffering and sometimes 'hanging' when streaming Netflix, Youtube, Prime. I disconnect and reconnect the router and buffering stops every time so this is clearly a router...

5th Light on Modem Always Flashing

Just verifying that all is as it should be with this bottom light for this older Rogers modem seemingly always in "flash mode":      

modem flashing light resize.jpg
21Rouge by I Plan to Stick Around
  • 2309 Views
  • 2 replies
  • 0 likes

Rogers Gateway vs Personal Dedicated Router

Confused as to using wifi via a Rgoers modem VS wifi from a separate dedicated router:   We have the Rogers 150 (unlimited) package.    And looking online it appear we have the Rogers CGN3 (or is it the CGN3ACR?) modem. We have had this same device f...

21Rouge by I Plan to Stick Around
  • 3153 Views
  • 13 replies
  • 0 likes

Resolved! What modems are offered with Rogers Internet Services

I currently have the Ignite 500 package with the white CODA modem.  I was wondering what modems are offered with the different speed packages.  Also, which modem is known to be reliable and offer good 5 GHz AC performance?  Although the CODA I am on ...

Alex4161 by I'm a Reliable Contributor
  • 45453 Views
  • 11 replies
  • 0 likes

Hitron CGN3 WMM(QOS) greyed out

I recently noticed when changing settings on my modem that the WMM(QOS) tab in the wireless settings is now greyed out and is on by default. I recently exchanged modems because this happened with my last one. I have been having issues as of late with...

Geezup by I Plan to Stick Around
  • 11563 Views
  • 14 replies
  • 0 likes

Rocket Modem w/ Ignite 75 or XB6 w/ Ignite 150?

I currently have Ignite 75 wireless internet with a Rocket modem, 3 years old and wired in the basement. On the bedroom floor of the house - second floor - my download speed has been anywhere from 25-38mbps and upload of 10.9 mbps. Rogers is offering...

jordi2012 by I've Been Here Awhile
  • 1700 Views
  • 6 replies
  • 0 likes

Problems with DHCP, routing after changing service address

I've been running various Rogers modems in bridge mode since at least 2005, and have always used Cisco gear as my router/firewall.  Most recently I have been running a Cisco 921-4P router connected to a Hitron CGN3 in bridge mode.  Service was 150u n...

piperd by I've Been Here Awhile
  • 1359 Views
  • 3 replies
  • 0 likes

CGNM-3552 Blink Sync Module disconnect

Hi, I've got Blink Camera and Blink Sync Module. I've got more and more disconnection from the Sync Module to Wifi of my CGNM-3552. Where should I start to investigate ? - if I don't reboot the modem, the sync module will not reconnect to the Wifi - ...

Loux by I Plan to Stick Around
  • 1746 Views
  • 3 replies
  • 0 likes

Resolved! Trade Hitron CGN3 for Hitron CODA-4582

So over the last few months my Hitron CGN3 seems to be taking a dive.  I frequently need to reboot - up to 3 times daily now, and most times I can't even log into the router without first rebooting - I'm starting to get frustrated.  This has been pro...

RickyB by I've Been Here Awhile
  • 9642 Views
  • 14 replies
  • 0 likes