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Resolved! Latency issues in the midst of upload increase

Hello all, Rogers started increasing the upload speed on my node last weekend, they started rebooting the modems every morning at 5am for a few days and there were an increase on the uncorrectable code words which made me think something is being wor...

PhilipH by I plan to stick around
  • 978 Views
  • 8 replies
  • 0 likes

Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've been here awhile
  • 15258 Views
  • 72 replies
  • 2 likes

Unstable Performance

Hi everyone, I'm posting here because I'm having significant performance issues since I moved to a new home in the summer and it has come time to deal with these issues. I have a 1.5gb down connection with a Gen 3 modem. Speedtests at all times of th...

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sudz1 by I've been around
  • 1157 Views
  • 3 replies
  • 1 likes

Ping spikes and packet loss (connected by ethernet)

I have tried multiple approaches to solving this issue, it has been weeks. I've had two technicians at my home. The first technician told us to upgrade to Ignite and it would solve our problems. Got Ignite 1.5 Gigabit internet, and the problem persis...

mikegrossi by I've been here awhile
  • 1770 Views
  • 5 replies
  • 0 likes

Troubleshooting Packet Loss

I've been having packet loss issues for months with Rogers and every time I contact support I'm told there's an outage in the area and they can't help me to diagnose until it's fixed. I note my number and never get a message about it being fixed, and...

luckee_13 by I've been here awhile
  • 866 Views
  • 5 replies
  • 0 likes

Last Mile Hardware Optimization + Questions

Hello, I'm experiencing quick and random drops on ethernet or together affecting both business and leisure uses like conference calling, streaming high quality video, or gaming.  I've had a few support visits to correct the issue, yet it persists. I ...

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High Latency + TV Micro Blocking

Long time Roger's customer since the 1980's with ongoing issues that has been ongoing for years intermittently...Background:Just north of Markham in Stouffville.On the 1gig "Legacy" plan.Ethernet connected gaming on ps network and multiple wifi devic...

FedUp5000 by I plan to stick around
  • 2626 Views
  • 24 replies
  • 1 likes

Intermittent dropped ignite internet and TV

Jan 22-2022 over the last 3 days i have had intermittent dropped Ignite internet and TV. About every 5-10 minutes and lasting about 10-30 seconds. i have restarted modem, TV box, all units connected to modem. Tech support has restarted modem remotely...

dgiesbrecht by I've been here awhile
  • 2417 Views
  • 10 replies
  • 0 likes

Very Bad Packet Loss While Gaming

Hello,   I'm a new customer of Rogers (Ignite 1.5) and I'm already experiencing terrible packet loss while gaming. Tried both hard-wired and wifi and had the exact same issue. Previously with Bell and Fiberstream before and would love to have avoided...

robertoerc by I've been here awhile
  • 1066 Views
  • 5 replies
  • 0 likes

Issues with JUST World of Warcraft

We recently just had a technician in from Rogers to check what's going on after 4 calls to technical support about having 400+ ping in World of Warcraft. Other games are absolutely fine such as CS:GO which gives me 30-40 ping.Upon calling the 4th tim...

Chris1997 by I've been here awhile
  • 1773 Views
  • 6 replies
  • 0 likes

Bad Ping When Gaming

Hi there,   I recently switched to Rogers ignite about 2 months ago (1.5GB) and I've had nothing but good things to say about the internet speeds. My one problem has been regarding my ping when gaming. I normally connect my console to the Wifi Pods a...

Latency Spike followed by Packet Loss

Hey All,Recently switched to Rogers and noticed that my PC is experiencing a high latency ping, followed by a packet or two being lost, every 45-60 seconds. Here's the ping/trace to Google DNS from 20:30 EST: Reply from 8.8.8.8: bytes=32 time=17ms TT...

Continue to experience latency issues

Hello, I posted back in March 2023 about latency/signal issues and Rogers informed us last week that a team will be sent out to perform a "network enhancement" in our neighbourhood today. Of course, I was excited about the possibility of the issues b...

Markham1 by I plan to stick around
  • 937 Views
  • 5 replies
  • 0 likes

Resolved! High Uncorrectable CM Error Codewords on Index 15, 16, and 17

Hello. For the last few weeks I've had a frequent packet loss, but only when gaming. I use Nvidia's Geforce NOW service, so it's basically some pretty hefty streaming. I haven't noticed any problems with Youtube or in day-to-day usage for work. I've ...

MrMinto by I'm here a lot
  • 2016 Views
  • 10 replies
  • 0 likes

Rx Issues in Area?

Hi all,  Since last week, I've started to get really bad lag spikes while gaming. I'm getting this on all PCs in the house (connected via ethernet direct to modem). Internet speeds and latency are fine when checking speedtest, but every so often the ...

Hayk by I've been around
  • 682 Views
  • 1 replies
  • 0 likes

Is it normal to have such High Ping to google?

I tried a few things: - Direct connect to the Modem - Bridge on - Bridge off - Connected the Modem directly to the incoming coax line lol.   I'm using my Unifi gear now, but like I said was all the same going rawdogging on the coax coming into the ho...

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TechChime by I plan to stick around
  • 731 Views
  • 3 replies
  • 0 likes

Ongoing Packet Loss Issue and Router Randomly Disconnectiong

Hi, I live in the Waterloo,ON area and for the past couple of months I have been getting major packet loss and connection issues. The issue was "fixed" about 2 months ago until we had an internet and Rogers outage on June 1st. I have been going back ...

lyacon by I've been here awhile
  • 950 Views
  • 3 replies
  • 0 likes

Unstable internet, high ping/ping spikes.

I have done everything I possibly could to try and get my internet issues resolved. This issue mainly persists when I try to play games on my PC connected to an Ethernet cable. It is impossible to play any game without ping spiking and rubber banding...

chenguoxin by I've been here awhile
  • 1516 Views
  • 3 replies
  • 0 likes

Stuttering TV and high packet loss in games

Hi folks - Over the past couple months I've been having issues with our internet (I'm not sure but it seemed to correspond with an upgrade to the 1.5 gbps plan). I've already contacted support and they sent a contractor to the house who replaced a co...

Mkrbc by I'm here a lot
  • 1801 Views
  • 8 replies
  • 0 likes
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