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Forum Posts

Issues with JUST World of Warcraft

We recently just had a technician in from Rogers to check what's going on after 4 calls to technical support about having 400+ ping in World of Warcraft. Other games are absolutely fine such as CS:GO which gives me 30-40 ping.Upon calling the 4th tim...

Chris1997 by I've Been Here Awhile
  • 125 Views
  • 4 replies
  • 0 likes

Ignite Modem Keeps Rebooting

I've been having issues with my Ignite modem restarting for months... I've been through probably 6 modems. I've had techs come to my house on multiple occasions. Check the lines swap modems and cables, etc. Nothing works. It always happens again. I g...

Intermittent Disconnect Issues

  Have had a tech come in the past, he gave us a new cable and recommended us to use another source? So we moved the router and such and it was okay for a while. Intermittent disconnects are back and I read some forum posts which suggested to not p...

tungjay by I've Been Around
  • 273 Views
  • 1 replies
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CODA 4582U in bridge mode - can't access at 192.168.100.1

Been running the device in bridge mode for quite some time now and was able to access it just fine at the 192.168.100.1 address to check logs.  LAN is 192.168.1.0/24.  Running pfSense and no changes have been made in months but all of a sudden a few ...

iPhoneFan by I Plan to Stick Around
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  • 75 replies
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Intermittent Internet connection

I just lost internet while moderating a panel discussion. First the Audio went choppy and I couldn’t hear the participants, then the screen froze and I couldn’t even se anything coming through the chat. Took almost half an hour to come back up.   **L...

JJJ24 by I've Been Around
  • 134 Views
  • 1 replies
  • 0 likes

Poor Internet/TV/Phone Quality

In the past couple weeks I feel like my ignite services have gotten worse. At first, the home phone started cutting out. After that I noticed that my TV would lag occasionally, and websites on computers wouldn't fully load. After looking over some si...

psmuz by I've Been Here Awhile
  • 332 Views
  • 4 replies
  • 0 likes

Slow/unstable internet speeds and bad connection to games

I have not been getting my full speeds lately. Started about last month. We usually get 500mbps down and 20mbps up. Recently our speeds fluctuate a lot and are not very consistent but it is mostly our upload speed. We had really bad issues not long a...

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JBeach by I've Been Here Awhile
  • 405 Views
  • 3 replies
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Troubleshooting Packet Loss

Perhaps before I dive in to troubleshooting, it may be helpful to understand what is an "acceptable" amount of packet loss. Doing some ping tests from command line for a PC connected directly to the modem, I tend to get 1%-2% packet loss when pinging...

FireShot Capture 005 - CODA-4582U Router - Hitron Technologies - 192.168.100.1.png
pk17 by I Plan to Stick Around
  • 2679 Views
  • 20 replies
  • 0 likes

Ignite TV and Internet dropping connection constantly

This has been happening for about two months now and they have sent techs to my house four times already to fix the issue. They have replaced the modem, coax and I've replaced my ethernet cable and its still happening. Basically every few minutes my ...

Scott23 by I've Been Here Awhile
  • 1018 Views
  • 8 replies
  • 0 likes

Intermittent dropped ignite internet and TV

Jan 22-2022 over the last 3 days i have had intermittent dropped Ignite internet and TV. About every 5-10 minutes and lasting about 10-30 seconds. i have restarted modem, TV box, all units connected to modem. Tech support has restarted modem remotely...

dgiesbrecht by I've Been Here Awhile
  • 420 Views
  • 4 replies
  • 0 likes

Need help with ongoing packet loss issue

My Setup Running a CODA-4582U in bridge mode, connected to an ASUS router providing both wired/wireless connectivity to home devices.  Both my home and work PCs are wired, as are my PS5 and XBox One.  The rest of the family (wife and 4 kids) each hav...

Effayy by I Plan to Stick Around
  • 506 Views
  • 5 replies
  • 0 likes

Lag Spikes occur twice every night

Every night at 12:22 am and then again at 12:24 am, I get lag spikes and on the xbox, will end up with 1% packet loss after the 2nd spike.  This happens every night without exception.  We have no software running or back ups being done on the network...

Node Congestion

Rogers has identified node congestion in my neighbourhood and has done nothing about it for a year   I've been dealing with an issue for almost a year now at home with high latency, packet loss and sometimes absolutely no internet.   I initially call...

flash67 by I'm Here A Lot
  • 4289 Views
  • 37 replies
  • 0 likes

Xbox one and nhl 21 high pings

in the last month or more on the xbox one playing nhl 21 we expereince lots o high pings and lots of player delay and guys feel heavy and slow very sluggish so i have ran a few tracert tests can anyone tell me if there is anything that will cause thi...

Throttling RTMP to Twitch

Hello,   I'm curious if any other Twitch broadcasters are experiencing this issue with Rogers.  I get 250 down / 20 up consistently and my upload to Twitch will start to drop frames/packets if I exceed around 3000 bps, which is not even a 1/4 of my u...

RedLir by I Plan to Stick Around
  • 13809 Views
  • 188 replies
  • 1 likes

Rogers DHCP server misconfigured?

The DHCP log on my pfsense gateway is showing a large number of failed IPv4 DHCP unicast RENEW attempts. For some reason it seems that the Rogers DHCP server (64.71.246.55) is returning DHCPACK packets with the  dhcp_server_identifier option populate...

harrdou by I've Been Here Awhile
  • 2723 Views
  • 5 replies
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Unstable High packet loss for the past week.

For the past week my connection keeps dropping - You can easily see the mess in the monitoring graph. My neighbours have the exact same issues. Support is not helping at all. Is this the new norm?        *** Added Labels ***

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mark77ap by I've Been Around
  • 1372 Views
  • 1 replies
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Major Packet loss on Rogers Node

Hello,   I've been dealing with some connection issues over the last 3 weeks or so. Originally I thought it was an upload issue, as we have a twitch streamer in my household and were experiencing intermittent dropped frames. Prior to 3 weeks ago thin...

Ctrac by I've Been Here Awhile
  • 3326 Views
  • 3 replies
  • 0 likes