Bulk services activation and Modem Install Very disappointed (is not the actual term for what I am going through right now), There is minimal responsibility or ownership from Rogers in terms of assisting or solutioning. From a consumers POV this ...
I was offered an upgrade to the Fibre Connect package and after one appointment was inexplicable cancelled without my knowledge (waited at home for 2 hours), the tech arrived on Sunday to install. He left and told me it would be working in 30 minute...
I recently made the switch from Bell to Rogers, choosing the 1.5Gb/2years promo. During the online setup process, there was a box that said if checked, Rogers would cancel Bell's service for us. I thought great, that's gonna be less work for me! I ev...
I accidently deleted a my secondary email address and would like it recovered. Snicparris *Added Labels*
Can anyone tell me why the pod is emitting a green light and it is still offline according to the connect app? Been trying for two nights to get a pod connected to the gateway without success despite following the tips on this forum. Any support on...
I have a CGN3 I bought 10 years ago which has always served me well. I am quite happy with my present service but the modem is becoming flaky recently. If I buy a used same model CGN3 (as a backup ) from Kijiji will Rogers activate it for me? I am...
I live in a small sub-division where it seems as though Rogers was "almost" made available (there is coaxial cables run) but for whatever reason was never completed. I believe that Rogers is available on one of the main road arteries about 1.5km fro...
I have had the legacy TV Box and 1G Internet for the last couple of years and been happy with the service, but now I am getting (economic) pressure to move to the new Ignite service (or switch to someone else). I have been running my own network wi...
44+ hours since installation appointment, 12:00 July 27, 2023, and still no service. Contemplating contacting Bell and resuming services with them. **Labels Added**
I am a work from home engineer who relies on internet to do my job. I have spent over 15 hours on the last few days trying to talk to tech and have my issues resolved.The technicians who came to my home to do the installation could not get the modem ...
Okay, I am looking to switch to Ignite in the near future from Digital. When I do order the equipment, when does Internet service from digital turn off and Ignite start up? I have no data plan on my phone. Would Internet be available for use in order...
I am having Ignite Internet and TV installed tomorrow. I had a few questions: 1. Can I choose install location of modem, preferred to me is on main level next to TV. 2. Is one Wifi pod now included for free? 3. I am getting 500u installed, wha...
Hello y'all I recently got Ignite 1.5Gbs and I'm awaiting my modem. I live in a condo in midtown Toronto. The previous owner had installed Cat 5e, coax, and cables for phone and a security system. I do not use the coax(no cable) or the phone or the ...
Why am I being charged for initial installation and set up on my first bill when I did not receive that service? How can I be refunded my money. **Labels Added**
Today I had a scheduled rogers internet appointment booked for between 10am to 12pm. About 10:30am rolls around and I get a call from the rogers technician stating that he got the wrong work order. He cannot install my fibre internet. Told me I would...
My email was deactivated and spent over 4 overs on the phone trying to get it resolved. No one seems to be able to help restore it *Added Labels*
Hi I get this modem from Amazon NETGEAR Gigabit Cable Modem (32x8) DOCSIS 3.1I have rogers modem at my main floor but I am wondering if I can add another modem through the Co-ax port to my basement ***Edited Labels***
My WIFI is fine. I am attempting to set up a new device and I have no idea how to get the security key so I can get the internet up and running. **Labels Added**
I was just wondering if Rogers still has email accounts as I have the Gigabit service and am not sure if I get one. How does one set one up or log in? Is it web based? Thanks *** Edited Labels ***
Hello, Why are we forced by Rogers to only use their own DOCSIS modems? I have an awesome Netgear Nighthawk CAX80 that supports DOCSIS 3.1 but Rogers is blocking WAN access to it on purpose. It seems they won't allow me to get a DHCP lease/traffic ...