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Forum Posts

Activation Issue

New customer Received modem Sat Couldnt setup chat Sunday 9am tells me my account is stuck opens a ticket says 24hrs will receive a text messag Its now Tuesday 8pm well over 50hrs Still cant activate modem Tried to chat with support online Have been ...

malandan by I've been around
  • 159 Views
  • 1 replies
  • 0 likes

No internet despite new underground cable installation

No internet despite new underground cable installationI’m just curious if anyone else has had this happen? I moved about a month ago and went through normal procedure when moving, tech came and it didn’t work it was determined the line underground mi...

New Netgear Modem

Hi I get this modem from Amazon NETGEAR Gigabit Cable Modem (32x8) DOCSIS 3.1I have rogers modem at my main floor but I am wondering if I can add another modem through the Co-ax port to my basement     ***Edited Labels***

Majd by I've been here awhile
  • 1274 Views
  • 4 replies
  • 0 likes

Bulk services activation and Internet Modem Install

Bulk services activation and Modem Install Very disappointed (is not the actual term for what I am going through right now),  There is minimal responsibility or ownership from Rogers in terms of assisting or solutioning. From a consumers POV this  ...

nn21 by I've been here awhile
  • 4696 Views
  • 5 replies
  • 1 likes

How fast can internet service be provisioned?

HelloI currently have Rogers Ignite tv for 4k and stuff with xb7. Tv only, no internet.Unfortunately due to extreme incompetence, both DSL and Fibre (FTTH) from Bell are out of the question. A 7th tech is coming tomorrow.... yes 7th...How fast can Ro...

Fe34a68be by I've been around
  • 504 Views
  • 1 replies
  • 0 likes

New Nokia modem issues

Just received my new Nokia Fast.ike 5G gateway 3.2. Trying to activate it it won't accept the password! Feel to retune it with a large sledge hammer!   **Labels updated**    

Rogers Internet modem delivery issue

I order Rogers Ignite from Fido Migration on April 5, 2024.  the Ignite Service starts 12 April 2024 but there is no trace of the modem.   When I visit online it appears that Rogers haven't even started the shipping process. The order has been in "In...

lecanto by I've been around
  • 989 Views
  • 1 replies
  • 1 likes

Regarding my internet ticket

This is the most underly anoying thing ever. It takes 4 days?? For my wifi to he requested and take a ticket? I wanted internet for my new appartmenet but now im stuck reading books and struggling to not blow through my data. If anyone has any help r...

Koryadlam by I've been around
  • 551 Views
  • 1 replies
  • 0 likes

Rogers Holding Us Hostage

Nothing has worked since install on Feb 3.Internet, TV, Home Phone.Switched to Bell but they can’t install because Rogers holds the home phone number and they need a bypass authorization to port it over.Called Rogers and was transferred twice. Waited...

Renell by I plan to stick around
  • 521 Views
  • 1 replies
  • 0 likes

No internet since modem installation

I have got Roger fibre on 4th March 2023 and today it's 9th March and, still no internet. Tech and customer support seems to be of no help. Could someone capable look into this and get this fixed ASAP? already tried checking with Bell but sadly no in...

gb_prasad by I've been around
  • 1570 Views
  • 5 replies
  • 1 likes

Internet coverage

Hi I’m moving to Innisfil and wondering what the internet coverage is like .          ***Added Labels***

Yicker by I've been around
  • 815 Views
  • 1 replies
  • 0 likes

New Modem Not Working for 5 Days

I was offered an upgrade to the Fibre Connect package and after one appointment was inexplicable cancelled without my knowledge (waited at home for 2 hours), the tech arrived on Sunday to install.  He left and told me it would be working in 30 minute...

Janiskp by I've been here awhile
  • 3669 Views
  • 10 replies
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Recover Secondary Email

I accidently deleted a my secondary email address and would like it recovered. Snicparris   *Added Labels*

Pod Offline Despite Green Light

Can anyone tell me why the pod is emitting a green light and it is still offline according to the connect app? Been trying for two nights to get a pod connected to the gateway without success despite following the tips on this forum.   Any support on...

TL20231 by I've been here awhile
  • 1898 Views
  • 3 replies
  • 0 likes

Resolved! Will Rogers activate a used CGN3?

I have a CGN3 I bought 10 years ago which has always served me well.  I am quite happy with my present service but the modem is becoming flaky recently.  If I buy a used same model CGN3 (as a backup ) from Kijiji will Rogers activate it for me?  I am...

buddymcl by I plan to stick around
  • 2488 Views
  • 8 replies
  • 0 likes

Request to Bring Rogers into our Neighbourhood

I live in a small sub-division where it seems as though Rogers was "almost" made available (there is coaxial cables run) but for whatever reason was never completed.  I believe that Rogers is available on one of the main road arteries about 1.5km fro...

altown by I've been around
  • 709 Views
  • 1 replies
  • 0 likes

No service

44+ hours since installation appointment, 12:00 July 27, 2023, and still no service. Contemplating contacting Bell and resuming services with them.   **Labels Added**

Ron2005 by I've been around
  • 941 Views
  • 1 replies
  • 0 likes
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