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Rogers Installation Technician Cancelled appointment on day of.

Today I had a scheduled rogers internet appointment booked for between 10am to 12pm. About 10:30am rolls around and I get a call from the rogers technician stating that he got the wrong work order. He cannot install my fibre internet. Told me I would...

GummyDonut by I've Been Here Awhile
  • 239 Views
  • 4 replies
  • 1 likes

Email deactivated

My email was deactivated and spent over 4 overs on the phone trying to get it resolved. No one seems to be able to help restore it   *Added Labels*

New Netgear Modem

Hi I get this modem from Amazon NETGEAR Gigabit Cable Modem (32x8) DOCSIS 3.1I have rogers modem at my main floor but I am wondering if I can add another modem through the Co-ax port to my basement     ***Edited Labels***

Majd by I've Been Here Awhile
  • 167 Views
  • 2 replies
  • 0 likes

WIFI SECURITY KEY

My WIFI is fine. I am attempting to set up a new device and I have no idea how to get the security key so I can get the internet up and running.   **Labels Added**    

MASCOT by I've Been Around
  • 541 Views
  • 2 replies
  • 0 likes

Resolved! Getting a Rogers Email account

I was just wondering if Rogers still has email accounts as I have the Gigabit service and am not sure if I get one.   How does one set one up or log in?  Is it web based?   Thanks   *** Edited Labels ***

Alex4161 by I'm a Reliable Contributor
  • 5979 Views
  • 9 replies
  • 0 likes

Resolved! Using your own DOCSIS modem with Rogers

Hello,   Why are we forced by Rogers to only use their own DOCSIS modems? I have an awesome Netgear Nighthawk CAX80 that supports DOCSIS 3.1 but Rogers is blocking WAN access to it on purpose. It seems they won't allow me to get a DHCP lease/traffic ...

MikeJakubik by I've Been Here Awhile
  • 1230 Views
  • 3 replies
  • 1 likes

Provisioning issue and no internet for 80 hours and counting

I am a work from home engineer who relies on internet to do my job. I have spent over 15 hours on the last few days trying to talk to tech and have my issues resolved.The technicians who came to my home to do the installation could not get the modem ...

eleung1998 by I've Been Here Awhile
  • 616 Views
  • 4 replies
  • 0 likes

How to get Fibre Connection Set up.

45 plus minutes , 4 transfers NO SOLUTION. I’ve been on the phone for almost an hour as I type this. I just want a tech to come in to set up internet in my home! The first guy came and said the call was set up for fibre not coax… why am I being penal...

Joeylin by I've Been Here Awhile
  • 428 Views
  • 2 replies
  • 0 likes

Resolved! Activate Ignite Internet but keep Cable TV?

Possibly stupid question - can I get ignite internet and stay on the cable for TV (yes I know it's more expensive) or is it required to do both together?     **Labels Added**    

Laurie8 by I've Been Here Awhile
  • 629 Views
  • 3 replies
  • 0 likes

Requesting installation of FTTH (Fiber to the Home) internet?

I was a Rogers customer before. months ago, one Rogers rep knocked on the door to notify me that the FTTH is available at my address and told me someone will come to. install FTTH for me if I switched to Rogers interenet.   and I also saw some worker...

MichaelL by I've Been Around
  • 18309 Views
  • 46 replies
  • 0 likes

Resolved! Ignite Internet Self-install Issue with XB7

Hello,I have the newest ignite modem, I think it’s XB7 or whatever. By technicolor.After significant troubleshooting the past few days I was able to connect. The modem Rogers Network status page shows that there is a connection and has an IPv4 and IP...

EtaCarinae by I Plan to Stick Around
  • 2225 Views
  • 8 replies
  • 0 likes

Business internet at home?

Hello,Due to covid-19 I am working from home however the 30 megabit upload isn't quite enough. I noticed that with business internet plans you can get 50 megabit. I know it's only an extra 20 megabit but it would definitely make a difference. Is it a...

jcoll83ca by I'm Here A Lot
  • 1151 Views
  • 5 replies
  • 0 likes

Ignite Express Set Up Fee?

Why am I being charged for initial installation and set up on my first bill when I did not receive that service? How can I be refunded my money.     **Labels Added**

Sashki by I've Been Around
  • 2558 Views
  • 3 replies
  • 0 likes

Questions about Ignite Service and Setup

Hi all,   I realize there are many, many threads about Ignite TV/Internet etc so forgive me for starting yet another one, but I had some very specific questions that I'd prefer answered in one place as opposed to me searching for weeks piecemeal.  Ho...

DrMike by I'm a Trusted Contributor
  • 4461 Views
  • 65 replies
  • 0 likes

"Fastest" Setup - new to Ignite, somewhat complicated setup

So have been having speed issues ever since moving from digital cable/internet to Ignite this past weekend.  I would typically get 500-700mbps when wired in my office, and with Ignite gigabit am now getting 50mbps, and occasionally 100-200.   Strange...

PVC by I Plan to Stick Around
  • 1730 Views
  • 6 replies
  • 0 likes

Current modem offering for Ignite 150

I have just ordered Ignite 150 internet service.  The self install package will be arriving soon.  But, anyone know what modem is Rogers sending for the Ignite 150?  Should I buy my own instead?  Will that cause compatibility issues? Thank you.     *...

Goozman by I've Been Around
  • 1856 Views
  • 6 replies
  • 0 likes

Resolved! No internet service to work from home

Hi,   We moved into a new apartment last week (March 23rd), the technician came by on the 24th and dropped off a modem but said he can't come inside to link the fibre cable into my apt due to the virus, which I totally understand. (This is a brand ne...

David49 by I've Been Here Awhile
  • 2566 Views
  • 4 replies
  • 0 likes

Modem sent via UPS won't ship to apartment.

Recently purchased Rogers internet. I opted to install myself and they sent me a modem via UPS. I got an email the next day from UPS that the address of the recipient (me) was wrong. It was not. I called to clarify the address. Today the same thing h...

Raymo by I've Been Here Awhile
  • 921 Views
  • 2 replies
  • 0 likes

Run Ethernet Cable to Another Room

My own Ethernet cable that i want the rogers employee to have against the wall   So lets say we have the modem in the living room and i have my own Ethernet cord for my computer in my room in the basement or upstairs room.   Can the guy who is instal...

fluffymush by I've Been Around
  • 3121 Views
  • 1 replies
  • 0 likes