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Resolved! Using your own DOCSIS modem with Rogers

Hello, Why are we forced by Rogers to only use their own DOCSIS modems? I have an awesome Netgear Nighthawk CAX80 that supports DOCSIS 3.1 but Rogers is blocking WAN access to it on purpose. It seems they won't allow me to get a DHCP lease/traffic be...

MikeJakubik by I've Been Here Awhile
  • 242 Views
  • 3 replies
  • 0 likes

Provisioning issue and no internet for 80 hours and counting

I am a work from home engineer who relies on internet to do my job. I have spent over 15 hours on the last few days trying to talk to tech and have my issues resolved.The technicians who came to my home to do the installation could not get the modem ...

eleung1998 by I've Been Here Awhile
  • 285 Views
  • 4 replies
  • 0 likes

How to get Fibre Connection Set up.

45 plus minutes , 4 transfers NO SOLUTION. I’ve been on the phone for almost an hour as I type this. I just want a tech to come in to set up internet in my home! The first guy came and said the call was set up for fibre not coax… why am I being penal...

Joeylin by I've Been Here Awhile
  • 226 Views
  • 2 replies
  • 0 likes

Resolved! Activate Ignite Internet but keep Cable TV?

Possibly stupid question - can I get ignite internet and stay on the cable for TV (yes I know it's more expensive) or is it required to do both together? **Labels Added**

Laurie8 by I've Been Here Awhile
  • 278 Views
  • 3 replies
  • 0 likes

Resolved! Ignite Internet Self-install Issue with XB7

Hello,I have the newest ignite modem, I think it’s XB7 or whatever. By technicolor.After significant troubleshooting the past few days I was able to connect. The modem Rogers Network status page shows that there is a connection and has an IPv4 and IP...

EtaCarinae by I Plan to Stick Around
  • 1611 Views
  • 8 replies
  • 0 likes

Business internet at home?

Hello,Due to covid-19 I am working from home however the 30 megabit upload isn't quite enough. I noticed that with business internet plans you can get 50 megabit. I know it's only an extra 20 megabit but it would definitely make a difference. Is it a...

jcoll83ca by I'm Here A Lot
  • 789 Views
  • 5 replies
  • 0 likes

Ignite Express Set Up Fee?

Why am I being charged for initial installation and set up on my first bill when I did not receive that service? How can I be refunded my money. **Labels Added**

Sashki by I've Been Around
  • 2103 Views
  • 3 replies
  • 0 likes

Questions about Ignite Service and Setup

Hi all, I realize there are many, many threads about Ignite TV/Internet etc so forgive me for starting yet another one, but I had some very specific questions that I'd prefer answered in one place as opposed to me searching for weeks piecemeal. Hope ...

DrMike by I'm a Trusted Contributor
  • 2921 Views
  • 65 replies
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"Fastest" Setup - new to Ignite, somewhat complicated setup

So have been having speed issues ever since moving from digital cable/internet to Ignite this past weekend. I would typically get 500-700mbps when wired in my office, and with Ignite gigabit am now getting 50mbps, and occasionally 100-200. Strangely ...

PVC by I Plan to Stick Around
  • 1382 Views
  • 6 replies
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Current modem offering for Ignite 150

I have just ordered Ignite 150 internet service. The self install package will be arriving soon. But, anyone know what modem is Rogers sending for the Ignite 150? Should I buy my own instead? Will that cause compatibility issues? Thank you. ***Added ...

Goozman by I've Been Around
  • 1501 Views
  • 6 replies
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Resolved! No internet service to work from home

Hi, We moved into a new apartment last week (March 23rd), the technician came by on the 24th and dropped off a modem but said he can't come inside to link the fibre cable into my apt due to the virus, which I totally understand. (This is a brand new ...

David49 by I've Been Here Awhile
  • 2224 Views
  • 4 replies
  • 0 likes

Requesting installation of FTTH (Fiber to the Home) internet?

I was a Rogers customer before. months ago, one Rogers rep knocked on the door to notify me that the FTTH is available at my address and told me someone will come to. install FTTH for me if I switched to Rogers interenet. and I also saw some workers ...

MichaelL by I've Been Around
  • 15021 Views
  • 46 replies
  • 0 likes

Modem sent via UPS won't ship to apartment.

Recently purchased Rogers internet. I opted to install myself and they sent me a modem via UPS. I got an email the next day from UPS that the address of the recipient (me) was wrong. It was not. I called to clarify the address. Today the same thing h...

Raymo by I've Been Here Awhile
  • 730 Views
  • 2 replies
  • 0 likes

Run Ethernet Cable to Another Room

My own Ethernet cable that i want the rogers employee to have against the wall So lets say we have the modem in the living room and i have my own Ethernet cord for my computer in my room in the basement or upstairs room. Can the guy who is installing...

fluffymush by I've Been Around
  • 2732 Views
  • 1 replies
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Services Infrastructure

Hey everyone, my girlfriends mom just built a new house and for whatever reason Roger's won't come in and hookup internet cable or whatever, now I know some of you might say they probably don't service the area but her old house is 200 feet away i ca...

Resolved! Cat 5e Wall Jack Installation?

hello guys I have TV and Internet services with Rogers now. and I just purchased a condo unit. each room has cat 5 wall jack , but how to connect them together? can i request a technician come to set up for me when im transfer my account to the new p...

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fengjun326 by I Plan to Stick Around
  • 4725 Views
  • 9 replies
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Resolved! Getting a Rogers Email account

I was just wondering if Rogers still has email accounts as I have the Gigabit service and am not sure if I get one. How does one set one up or log in? Is it web based? Thanks *** Edited Labels ***

Alex4161 by I'm a Reliable Contributor
  • 5035 Views
  • 7 replies
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Is it possible to get service in a backyard structure?

What i am wondering is it possible for rogers to run cables from my home[both internet and tv from my spitters] to a building i have in my backyard...i currently have my home feed from the tap to my house running along the top of my fence which is ap...

hiho by I Plan to Stick Around
  • 3033 Views
  • 5 replies
  • 0 likes

Resolved! Condominium Fibre

Hello Everyone, I'm interested in getting Rogers internet installed in my condo, it's a new building so we have Fibre straight up to the wiring closet in the units. I was told that it's pre-wired for both Bell and Rogers, currently, I have Bell so th...