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Slow speeds

Since the past 2 weeks, our download and upload speeds has been fluctuating. Rogers have sent 2 techs to our apartment already and still getting slow speeds affecting my remote work and my room mate's streaming. We supposed to have 1.5gb down / 50 Mb...

kentotchi by I've been around
  • 206 Views
  • 2 replies
  • 0 likes

Internet keeps dropping

My internet keeps going offline and then back online every few minutes. This happened a few weeks ago and tech support over the phone could not find and issue, but reset everything and it was fine until today. Now it has been happening every few minu...

Lots of troubleshooting with home internet

I am very disappointed with the roger’s service specially with home internet. It is 3rd day continuesly with the interruption of internet its hard to work online when you don’t have good internet service. Totally disappointed     ***Edited Labels***

Amritpal3 by I've been around
  • 222 Views
  • 2 replies
  • 0 likes

Rogers internet keeps disconnecting

I have been a loyal Rogers internet customer for almost three years, but recently, the service has become unreliable and frequently disconnects. Urgent Issue: My phone and computer often lose network connectivity. At times, my phone displays “incorre...

Intermittent Connectivity

I'm being gaslit by either online support or a senior technician. Stuck with internet issues since October.   I have been dealing with intermittent internet connectivity issues on the nearest Rogers node since October. The issue presents as a 5-20m b...

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huynh4 by I'm here a lot
  • 1203 Views
  • 13 replies
  • 0 likes

WiFi constantly disconnecting

In an apt building and we all have rogers with our rent.  WiFi  goes off maybe 20x a day.  (will probably disconnect while typing this) It's unacceptable.  On the phone they keep telling me it's my computer problem that the signal is fine.  STILL una...

User_5555 by I've been around
  • 3706 Views
  • 4 replies
  • 0 likes

Internet connectivity is spotty and dropping Vaughan

Hi All, We seem to have internet dropping rather frequently.  Our Ignite TVs are fine, just internet dropping on a rather frequent basis here in Woodbridge.  Anyone else experiencing this?  This also happens when on 5G network with podcasts cutting o...

la1 by I've been here awhile
  • 1582 Views
  • 5 replies
  • 0 likes

Intermittent Disconnecting & Reconnecting

I have been dealing with this for months and months, I work from home and rely on a stable connection for call after call after call.  The modem lights says white, the app says great speeds, but doesn't matter, whether wifi or hard wired the connecti...

melc32 by I've been here awhile
  • 2236 Views
  • 16 replies
  • 1 likes

Wifi modem solid white light gone

Solid white light on my wifi modem didn’t show on it for 2 days had a weak wifi during that time especially with my nest outdoor cameras kept shutting off n on then I woke up this morning the solid white light was back on ? My speed worked at over100...

Northwind by I've been here awhile
  • 1006 Views
  • 3 replies
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Nokia fastmile connecting with xbox for gaming

I just set up my fastmile. Speed and everything seems fine, but when I connect my xbox it says NAT type: Moderate and UPnP not successful. Anyone know how to fix it ? I can't play online it just disconnects and speed is really slow. Thanks   **Labels...

gruevlock24 by I've been here awhile
  • 983 Views
  • 3 replies
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Roger rural internet

As like problem in summer. My Roger’s rural internet keeps dropping very hr or so atleast 6 to six time's a day, that I notice. Last time this happened i reported numerous times and went through resets galore. They sent tech 3 different times. Once d...

RetSgtFlegg by I've been here awhile
  • 199 Views
  • 1 replies
  • 0 likes

Installing new Router with rogers modem

I have been having issues on and off since installing my 2.5 GB internet outside Hagersville.  It seems to resolve itself, and lately, I have been seeing connectivity and unstable bandwidth issues while doing Zoom meetings, which I started a week ago...

PapaStove by I've been here awhile
  • 489 Views
  • 2 replies
  • 0 likes

Internet dropping 2 to 3 times a day this week

I work from home.My internet keeps dropping 2 to 3 times a day and sometimes takes up to 3 to 5 minutes to reconnectI think this started around Sunday December 1st ?I use the rogers app, and it says I have no/poor network connection, even when I don'...

sogilvie by I've been around
  • 262 Views
  • 1 replies
  • 0 likes

What is happening with wifi connection

What is happening with the wifi connection. The last 2 or 3 months I had an issue with my wifi connection. I couldn't take online classes. It interrupt me even five or ten minutes.   *Added Labels*

Yesterday internet at K1T0B1 was down

Hello, Yesterday, the internet was down for almost three hours in Ottawa, South—from 1 PM to 4:30 PM. What happened? Bel and Virgin subscribers were up. What happened to Rogers? There have been brief outages in the past, but not the one I experienced...

kassayeb by I've been here awhile
  • 395 Views
  • 3 replies
  • 0 likes

Sporadic Connection Issues

I'm having extremely sporadic connection problems in Guelph. There's also very bad packet loss on top of this from some Rogers server which I think is a different issue. That packet loss is from 209.148.235.0/24, I believe this mostly happens during ...

brian55555 by I've been here awhile
  • 460 Views
  • 2 replies
  • 0 likes

Uncorrectable Codewords

Hi there. Any idea if this chart is okay, or should I ask for a tech? I sometimes get high latency spikes for a second randomly at times which effects gaming (on wired connection). Thanks.   Channel IDLock StatusFrequencySNRPower LevelModulation Do...

andrewr55 by I've been around
  • 311 Views
  • 1 replies
  • 0 likes

Resolved! XB8 Intermittent Disconnects

We just had a windstorm in Vancouver and right after we started to see the modem every hour or two drop the Internet connection speed to below 1Mbps and when it restarts the speed returns to normal until it dies again.   Is this CM Error Codewords ta...

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