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Forum Posts

Unable to turn off Bridge mode

There's lots of help on how to turn on Bridge mode but not a lot talking about problems turning it off (that I could find). I disabled bridge mode in the modem at 10.0.0.1 but the settings don't appear to take. I get the wifi back up and running and ...

mardill by I've been here awhile
  • 6311 Views
  • 5 replies
  • 0 likes

Rogers Modem Upgrade

We had a technician upgrade my modem today, from generation 1 to 3.  They didn't reactivate the three (gen 1) pods I have, but I did so when they left.  Should they have upgraded those pods too?  Will the old pods support all three bands?  The three ...

goaltender by I plan to stick around
  • 467 Views
  • 2 replies
  • 0 likes

XB6 for 1.5 G service

I just got upgraded to 1.5GB but the tech said not to bother getting a newer modem.  He said my computer, a new’ish, macBookPro would not support anything over 1GB.  So I still have the XB6. Should I not get the XB7 or even the XB8.  Why not get the ...

alsys by I've been here awhile
  • 486 Views
  • 3 replies
  • 0 likes

Resolved! Wi-Fi Home Network Not Visible

  For some reason my home wi-fi network is not visible when the list of available networks is searched on my devices. It can be accessed using the "OTHER" tab and manually inputting the network name and password. Part of the problem is sometimes the...

Rogers Xfinity Gateway Generation? (Related Wifi Standard)

I apologize if this was previously asked, I searched but couldn't find it. How can I tell what Rogers Xfinity Gateway  Generation I have? Specifically I'm trying to find out which wifi standard is being used (2, 4 or 5?) The modem is fairly old so I ...

CJBob by I've been around
  • 786 Views
  • 2 replies
  • 0 likes

Resolved! When to upgrade Rogers modem?

I currently have the Ignite Internet Gigabit 1.5 package using the XB6 (the first ignite modem, Gen1) - I also have a Google Nest mesh setup (Gen 2) - not the Pro but not the first Google Wifi mesh.  I have bridged my Rogers modem, and I have 6 Googl...

roses4u by I've been here awhile
  • 23264 Views
  • 4 replies
  • 0 likes

Unbearable Latency Issues

Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...

Xemnar by I've been here awhile
  • 27286 Views
  • 72 replies
  • 2 likes

Resolved! Ignite Wi-Fi Guest Access

Really want to set up a separate guest Wifi network with its own password instead of giving guests access to the main Wi-Fi and then assigning their devices to the guest profile which makes no sense. Once they have the password they can add any devic...

Resolved! How do I disable WPS in Ignite modem?

So, WPS is a security risk. Does anyone know where the option to disable it is in the settings? Tech support says you can't disable it, but I am not sure that is true.       ***Edited Labels***

Shadowbeam by I've been here awhile
  • 3491 Views
  • 3 replies
  • 0 likes

Resolved! Change DNS IP for CGM4331COM

Hi, I cannot find the option to change DNS to my custom DNS server on CGM4331COM which I recently received as a replacement for Hitron Coda.  I'm using my own DNS server hosted locally with an ad filter and configuration for my local devices. Also, I...

MarynaT by I've been here awhile
  • 18757 Views
  • 20 replies
  • 0 likes

Resolved! Ignite modem wakes me up at 10:00AM every day with a loud beeping

For the last two days the modem has started loudly beeping at 10:00 A.M. and I have to unplug it to stop the noise. Once I unplug it and plug it back in everything works as normal. Why is it doing this and how can I stop it. Thanks.   *Added Labels*

qsgrampy by I plan to stick around
  • 2482 Views
  • 2 replies
  • 0 likes

Modem Reboots Daily at the Same Time

I have a very weird problem and am looking for any feedback. At 3:25 pm everyday my Rogers Modem “Reboots”. After the reboot everything comes back up normally.  I have tried all the usual fixes, e.g. rebooting the Ignite TV box, Power rebooting the m...

DavidHH by I plan to stick around
  • 9669 Views
  • 20 replies
  • 0 likes

Getting 1.5 GB Internet Speeds

Hi all,   I have a question about Ignite modems and speeds. I recently was upgraded to 1.5GB Ignite internet but I know that my current setup will only allow a max of 1GB speed (my computer's NIC is maxed at 1GB; and my cables are only Cat5). So, I ...

DrMike by I'm a trusted contributor
  • 21333 Views
  • 22 replies
  • 1 likes

Modem Replacement

Looking to get a modem replacement without sitting on hold for hours.I have 1.5GB internet but only a gen 1 modem.How can I get a gen 2 or even better a gen 3 modem?         ***Edited Labels***

W1NK by I've been here awhile
  • 2647 Views
  • 1 replies
  • 0 likes
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