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Forum Posts

Wifi keeps reseting and going back into easy connect mode

It resets the light goes orange then connects back to a solid white light at some time. Then it's back into easy connect mode where I have to set up the wife name and password. I need both a 5g and 2.4 connection for my devices so I set those back to...

New 1.5G tier with Usenet problems

Just upgraded from the Hitron modem, been on the 1 gig tier for years with no problems.I have my usenet software set for 50 connections and it would saturate the connection and download all day at about 110 MB/s.Got the XB7 and plugged into the 2.5 g...

Jelllo by I plan to stick around
  • 3960 Views
  • 30 replies
  • 0 likes

Email problem transferring to Ignite Internet

I recently upgraded from separate Rogers Internet and TV services. The new Ignite TV and Internet services are bundled into an integrated package. During the update process I lost access to my Rogers Yahoo email account for about 8 hrs, until I repor...

silverhead by I've been around
  • 2280 Views
  • 13 replies
  • 1 likes

Internet and tv has been dropping out for months

Both my internet and  Ignite tv has been down completely, or working intermittently (dropping every five to twenty minutes) for a few  months now. I will probably have to wait for WiFi to re-appear just to post this, it is that bad. Lately it has bec...

salichad by I've been here awhile
  • 362 Views
  • 4 replies
  • 0 likes

Resolved! Ignite tv keeps going off

Ignite tv and internet keeps going off in Woodstock my gateway router is flashing when this happens. Sometimes  I can get a lock if I depower the router. On the tv we get an error message that the tv has lost connection to the gateway router. At time...

Arrrrh by I've been here awhile
  • 1851 Views
  • 7 replies
  • 0 likes

Delete Device off Network

I have a Samsung device on my network which I have no idea who owns it. I can't forget it because it's still connected to the network how can I disconnect it from the network so I can forget it?   *** Edited Labels ***

New Internet install

Hi, i recently signed up for internet and did a self install. My internet is randomly disconnecting ,are the signal levels within spec or is something else causing the disconnections? thanks   Channel IDLock StatusFrequencySNRPower LevelModulation   ...

Chrism81 by I've been here awhile
  • 312 Views
  • 3 replies
  • 0 likes

3 days of unreliable Internet access

Here in my Markham neighborhood, Rogers Internet has been consistently down for the past 3 days - happens every 3 hours for a duration of about 20 minutes. Called up the Support Desk several times even including the Supervisor - all frustratingly una...

GRMarkham by I've been here awhile
  • 346 Views
  • 3 replies
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Disconnects

Internet loses connectivity several times a day.  I am in Kanata and it was just out again for 40 minutes.  Unacceptable service.     ***Edited Labels***

Resolved! Constant short disconnects, freezing screen, sound stopped

We had a good run, but now the trouble has started back up in our neighbourhood again! Multiple households experiencing this, so it means again the signal was allowed by main to drop below 32. It's very frustrating trying to watch anything on TV or t...

DayPol by I plan to stick around
  • 276 Views
  • 1 replies
  • 0 likes

Interruption of the Internet

Within three days there are breaks with the Internet. Quite often. It lasts from a few seconds to minutes. Rogers wrote to the mail how to solve this issue?         ***Added Labels***

MELNIK by I've been around
  • 202 Views
  • 1 replies
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Resolved! 1.5gbps service less reliable than 100mbps?

Hi i recently got Ignite 1.5gbps internet service and I'm finding the speed to be inconsistent and that i have semi-frequent internet disconnects. Previously i has 100mbps service through a reseller that was rock solid using the same cable lines. I h...

Georgr by I'm here a lot
  • 1197 Views
  • 9 replies
  • 0 likes

Internet disconnects when PC tries to connect

Hi everyone,We are having a strange issue. We have had Rogers ignite for years and a few months ago upgraded from the 500mbps package to the 1gbps package. A tech came out to install a new modem and replaced part of the line. Everything has been good...

constant disconnects - 10 at a time some days

I have been having daily disconnects (both wifi and ethernet), daily for the past couple months, seems to be getting worse.  The issue resolves itself in some time and there is no rhyme or reason when the disconnects occur. - modem light usually flas...

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kf9 by I've been here awhile
  • 518 Views
  • 3 replies
  • 0 likes

Rogers Tech Disconnected Our Service Causing Interruption

Our internet went down on Friday.  Rogers tech came out Monday morning.  Easy fix because to their surprise, another technician ran a temporary cable from the cable box to another neighbour's house to fix the issue on that same Friday.  Only problem ...

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Ignite Gateway Gen2 XB7 modem keeps disconnecting randomly

Just upgraded to the latest Rogers offering, plus got a new aerial incoming cable, and the modem keeps disconnecting and reconnecting a few times per hour. Connection goes down, and immediately starts reconnecting, generating a disconnection of abo...

321321321 by I've been here awhile
  • 582 Views
  • 3 replies
  • 0 likes

Wifi Dropout on Ignite Modem

I upgraded to an Ignite modem in January and ever since have been experiencing frequent wifi drops on my networks. These last a few seconds, never very long, but they lose browser connections, and interrupt downloads, blog updates, and videos. They h...

ichadwick by I plan to stick around
  • 337 Views
  • 1 replies
  • 0 likes

Internet & Cable TV Service Interruptions

Why am I getting "disconnected from server"  messages when using Rogers internet today. Why is my rogers TV also going black screen ?. TV service just stops... the screen goes blank not even static screen shows, then it starts up again.  Service is v...

BobM1007 by I'm here a lot
  • 436 Views
  • 2 replies
  • 0 likes
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