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wifi keeps disconnecting

I'm in Oromocto, NB and trying to play Diablo iv but it's not very fun when I'm getting disconnected every 20 minutes.     ***Added Labels***

xdog22 by I'm here a lot
  • 493 Views
  • 6 replies
  • 0 likes

Forget Device

I need to disconnect a device, message keeps informing me that I need to disconnect device first.How do I disconnect a device from the Shaw Ignite app?   *** Edited Labels ***

Blade_27 by I've been here awhile
  • 114 Views
  • 2 replies
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Pathetic technical customer support

Your customer support team makes me 30 minutes on wait, while I ask him to wait then he disconnect the call, online chat I ask him to wait but he also disconnect the chat, when you are busy then you makes for long waits, when customers ask to wait th...

Have to reset modem daily, problem persists despite tech visit

Have Rogers Ignite 500. For what we need it for (streaming, basic internet stuff, Zoom meetings, Rogers home monitoring) it has worked well in general.    The past 10 days have had daily network outages typically between 5-730 pm, requiring us to res...

Resolved! Constant short disconnects, freezing screen, sound stopped

We had a good run, but now the trouble has started back up in our neighbourhood again! Multiple households experiencing this, so it means again the signal was allowed by main to drop below 32. It's very frustrating trying to watch anything on TV or t...

DayPol by I plan to stick around
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  • 15 replies
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weak Wifi

Still more construction up and down our streets to run some kind of line, possibly Rogers? Anyway when we turn on any of our 3 TVs in the 11pm to 8am window we often get a message that our WiFi needs to be stronger. As well, off and on during the day...

DayPol by I plan to stick around
  • 835 Views
  • 6 replies
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Resolved! Random Connection Drop

I'm trying to help a friend out, just over a year ago she upgraded to 1.5G service and the new connection is been a complete headache.   After the upgrade she received a new modem and it constantly had issues with dropped connections intermittently. ...

InInternet keeps dropping out every 25 minutes or so.

The Internet drops out every 25 minutes or so. Effects 4 different devices in the house. A Neighbour just told me they are having the same problem. It recovers after about 10 seconds. It has been going on for over a month. Tech came out a month ago t...

shushee by I've been here awhile
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  • 1 replies
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DEVICE RETURN

Rogers internet has a very shady method of device return .. Be careful they wait a few months then send a bill to you stating that they didn’t receive your device …Even they know it has been returned and is sitting in their warehouse ..TAKE ALL MEASU...

Wifi keeps reseting and going back into easy connect mode

It resets the light goes orange then connects back to a solid white light at some time. Then it's back into easy connect mode where I have to set up the wife name and password. I need both a 5g and 2.4 connection for my devices so I set those back to...

New 1.5G tier with Usenet problems

Just upgraded from the Hitron modem, been on the 1 gig tier for years with no problems.I have my usenet software set for 50 connections and it would saturate the connection and download all day at about 110 MB/s.Got the XB7 and plugged into the 2.5 g...

Jelllo by I plan to stick around
  • 5689 Views
  • 30 replies
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Email problem transferring to Ignite Internet

I recently upgraded from separate Rogers Internet and TV services. The new Ignite TV and Internet services are bundled into an integrated package. During the update process I lost access to my Rogers Yahoo email account for about 8 hrs, until I repor...

silverhead by I've been around
  • 3298 Views
  • 13 replies
  • 1 likes

Internet and tv has been dropping out for months

Both my internet and  Ignite tv has been down completely, or working intermittently (dropping every five to twenty minutes) for a few  months now. I will probably have to wait for WiFi to re-appear just to post this, it is that bad. Lately it has bec...

salichad by I've been here awhile
  • 680 Views
  • 4 replies
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Resolved! Ignite tv keeps going off

Ignite tv and internet keeps going off in Woodstock my gateway router is flashing when this happens. Sometimes  I can get a lock if I depower the router. On the tv we get an error message that the tv has lost connection to the gateway router. At time...

Arrrrh by I've been here awhile
  • 3012 Views
  • 7 replies
  • 0 likes

Delete Device off Network

I have a Samsung device on my network which I have no idea who owns it. I can't forget it because it's still connected to the network how can I disconnect it from the network so I can forget it?   *** Edited Labels ***

New Internet install

Hi, i recently signed up for internet and did a self install. My internet is randomly disconnecting ,are the signal levels within spec or is something else causing the disconnections? thanks   Channel IDLock StatusFrequencySNRPower LevelModulation   ...

Chrism81 by I've been here awhile
  • 521 Views
  • 3 replies
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3 days of unreliable Internet access

Here in my Markham neighborhood, Rogers Internet has been consistently down for the past 3 days - happens every 3 hours for a duration of about 20 minutes. Called up the Support Desk several times even including the Supervisor - all frustratingly una...

GRMarkham by I've been here awhile
  • 663 Views
  • 3 replies
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Disconnects

Internet loses connectivity several times a day.  I am in Kanata and it was just out again for 40 minutes.  Unacceptable service.     ***Edited Labels***

Interruption of the Internet

Within three days there are breaks with the Internet. Quite often. It lasts from a few seconds to minutes. Rogers wrote to the mail how to solve this issue?         ***Added Labels***

MELNIK by I've been around
  • 336 Views
  • 1 replies
  • 0 likes
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