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Resolved! Ignite tv keeps going off

Ignite tv and internet keeps going off in Woodstock my gateway router is flashing when this happens. Sometimes  I can get a lock if I depower the router. On the tv we get an error message that the tv has lost connection to the gateway router. At time...

Arrrrh by I've Been Here Awhile
  • 102 Views
  • 3 replies
  • 0 likes

Fibre Optic Issue Affecting Home Internet Connection

Dear Rogers,This post is in regards with ongoing trouble issue with our home wifi internet connection. We got the connection installed on April 9th, 2022 . For the past 2 and half month it was working properly but in the mid of June, it stopped worki...

Ankpreet by I've Been Around
  • 84 Views
  • 1 replies
  • 0 likes

Intermittent Disconnection Issue with Ignite

I've recently switched from old Rogers system to ignite. Had no issues with internet before the switch. Since switching to ignite I have intermittent disconnection issues while working. Skype calls dropping and disconnection from a VPN. Sites won't l...

Craigkatie by I've Been Here Awhile
  • 409 Views
  • 6 replies
  • 0 likes

Ignite Modem Keeps Rebooting

I've been having issues with my Ignite modem restarting for months... I've been through probably 6 modems. I've had techs come to my house on multiple occasions. Check the lines swap modems and cables, etc. Nothing works. It always happens again. I g...

Issues with request to move service, no internet.

I need compensation. So I call last week to transfer my internet from one unit to another same building where a Tec supposed to come to my place 6th and do the transfer same day . Rogers suspended my internet since 5th today is the 7th I have no inte...

Onik by I've Been Here Awhile
  • 115 Views
  • 1 replies
  • 0 likes

Intermittent Slow Internet / Significant Packet Loss

Since Saturday, I've been experiencing intermittent slow internet. Most notably streaming (youtube etc.) will suddenly pause; games will timeout; surfing will slow down; teams meetings disconnect/pause.   I tracked it down to lost packets. My speeds ...

hoboryan by I Plan to Stick Around
  • 554 Views
  • 5 replies
  • 0 likes

Resolved! Intermittent disconnects - CODA-4582U

I have been experiencing intermittent disconnects of internet service for a few minutes at a time and have replaced the CODA-4582U with no improvement. The modem is is bridged mode and after reading some of the other posts I believe there may be a si...

OttawaDave1 by I've Been Here Awhile
  • 43260 Views
  • 235 replies
  • 0 likes

Email problem transferring to Ignite Internet

I recently upgraded from separate Rogers Internet and TV services. The new Ignite TV and Internet services are bundled into an integrated package. During the update process I lost access to my Rogers Yahoo email account for about 8 hrs, until I repor...

Internet and Wifi Disconnecting Daily

Hello, need assistance with an on going issue since Rogers Ignite was installed over a year ago. Internet, phone and TV are all using the Ignite service, and I am experience daily drops in Wifi. When Wifi disconnects, it will last about 5 minutes, TV...

RRwest by I've Been Around
  • 3197 Views
  • 27 replies
  • 0 likes

Packet loss when Games/Working from home

At this point I'm unsure how too approach this problem.   The family has been through 3 tech's at this point, multiple times saying it's not an issue on their end. We've been told over the phone that they don't see any packet loss what so ever, howev...

Internet down when it rains

Anyone else having issues with Rogers internet when it rains? I had a tech come out 4 days ago, he switched my Rogers router. Said everything should be fine. Still having issues, internet drops few times a day for 2-3 minutes and if it rains internet...

Rsheikh by I've Been Here Awhile
  • 1278 Views
  • 12 replies
  • 0 likes

Multiple Old Coaxial Cable Removal

I have a rental property in London Ontario where tenants contact providers for their services. I do NOT have an account at that property. As a property owner, I need to ensure the grounds are safe for my tenants and I cannot say that is currently tru...

Keman58 by I've Been Here Awhile
  • 1044 Views
  • 3 replies
  • 0 likes

Ignite modem constantly shuts down

My new ignite modem is sporadically going off usually seems to be at night.So I wake up to no internet and need to pull the plugs on my modem and switch and reset everything. The reset in the app will not fix the issue when this occurs.I thankfully h...

Difference Between Legacy Internet and Ignite

I recently upgraded to the gigabit plan. The Rogers employee on the phone said that I prevously had legacy Internet, which I've never heard of before. After switching to gigabit, I requested to be shipped the new XB6 modem. Which will arrive soon. Ho...

Jawed by I Plan to Stick Around
  • 24466 Views
  • 23 replies
  • 2 likes

Old Infrastructure

I live in an old neighborhood with cable connections that were installed like in the eighties. Roger's continue to use these old cablings to connect to Roger's Ignite TV. Whenever there is rain, the internet constantly gets disconnected. I complained...

tpapatsie by I've Been Here Awhile
  • 599 Views
  • 1 replies
  • 0 likes

Resolved! XB6 Connection Issue

Hello All, I have Rogers Ignite and an Arris XB6 modem.  I am having some connection issues.  First of all the internet works for my 3 TVs and my Wife's, daughters and my phones.  My son returned home and his phone shows it connects but it won't actu...

foxdog by I've Been Here Awhile
  • 3682 Views
  • 5 replies
  • 0 likes

Internet Service cannot be relied on!

Over the past number of  years I have had constant trouble with Internet Dropping and TV Pixilating. I have had more service techs to my house than I can count. I have also had senior techs out who stated it was a maintenance issue. I have had the ca...

Short DHCP lease from Rogers causing brief internet disconnects

Hi There,   I currently have a case escalated with @RogersHelp, but the twitter team suggested I ask here in the community if anyone else has or noticed this problem. The problem I'm having is that Rogers is issuing a DHCP lease that is only 1 hour l...

gisuck by I'm a Reliable Contributor
  • 1811 Views
  • 2 replies
  • 0 likes

Internet Down Two Weeks No Service

A hydro tower went down in my neighborhood overnight August 31st/September 1st. Apparently when the hydro company repaired it they removed the Rogers internet box. I have now been without internet for 2 full weeks. A Rogers service technician came on...

Jbeg17 by I'm Here A Lot
  • 677 Views
  • 2 replies
  • 0 likes