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Forum Posts

Wifi Dropout on Ignite Modem

I upgraded to an Ignite modem in January and ever since have been experiencing frequent wifi drops on my networks. These last a few seconds, never very long, but they lose browser connections, and interrupt downloads, blog updates, and videos. They h...

ichadwick by I Plan to Stick Around
  • 62 Views
  • 1 replies
  • 0 likes

Internet & Cable TV Service Interruptions

Why am I getting "disconnected from server"  messages when using Rogers internet today. Why is my rogers TV also going black screen ?. TV service just stops... the screen goes blank not even static screen shows, then it starts up again.  Service is v...

BobM1007 by I'm Here A Lot
  • 98 Views
  • 2 replies
  • 0 likes

Email problem transferring to Ignite Internet

I recently upgraded from separate Rogers Internet and TV services. The new Ignite TV and Internet services are bundled into an integrated package. During the update process I lost access to my Rogers Yahoo email account for about 8 hrs, until I repor...

silverhead by I've Been Around
  • 1046 Views
  • 4 replies
  • 1 likes

Ignite internet modern block my devices

Very strange thing happened with my ignite internet. My few devices can't connect to internet during runtime. I changed DNS settings then works. I restarted modem, more devices can't connect to internet. I don't know why?   **Labels Added**    

BobbyON by I've Been Here Awhile
  • 61 Views
  • 1 replies
  • 0 likes

New 1.5G tier with Usenet problems

Just upgraded from the Hitron modem, been on the 1 gig tier for years with no problems.I have my usenet software set for 50 connections and it would saturate the connection and download all day at about 110 MB/s.Got the XB7 and plugged into the 2.5 g...

Jelllo by I Plan to Stick Around
  • 1392 Views
  • 25 replies
  • 0 likes

Bridged Hitron Modem - Asus Router Goes Offline Randomly

I have a high end asus router and a Rogers Hitron modem (in bridge mode). My asus every few nights will randomly go down (wired and wireless). Only way to get the router back up and running is to unplug the Hitron and router.Any suggestions on what t...

Klempford by I Plan to Stick Around
  • 498 Views
  • 21 replies
  • 0 likes

Resolved! Delete old cellphone from Rogers home network

I replaced my Samsung S9 cellphone, but it still appears as a "connected device" on my Rogers home network (Gateway modem).  Using the Ignite WiFi Hub app on my new cellphone, I tried to remove the old one from my network, but I could not find the se...

Short DHCP lease from Rogers causing brief internet disconnects

Hi There,   I currently have a case escalated with @RogersHelp, but the twitter team suggested I ask here in the community if anyone else has or noticed this problem. The problem I'm having is that Rogers is issuing a DHCP lease that is only 1 hour l...

gisuck by I'm a Reliable Contributor
  • 2476 Views
  • 3 replies
  • 0 likes

Internet keeps dropping

We have Rogers Ignite and have 150 Mbps download / 30 Mbps upload. Before switching to Rogers Ignite (Rogers acquired Compton Communications) we very, very rarely ever lost our internet connection. Now it is happening more and more frequently, quite ...

Random Internet Disconnects/Modem Flapping

I'm not sure what to do anymore, I've been having this problem ever since I've switched over to Ignite for Internet, TV and Phone.The internet randomly disconnects and I lose TV and Phone too. Checking the modem it's the same sequence of events every...

Sall by I'm Here A Lot
  • 541 Views
  • 10 replies
  • 0 likes

Cancellation Fee for Home Internet

Please stop cheating !!!!   I enrolled through rogers home internet 10 months ago and now they have asking for $500 as cancellation charges for this useless connection.    *** Edited Labels ***

TJ231 by I've Been Around
  • 172 Views
  • 1 replies
  • 0 likes

Intermittent Disconnection Issue with Ignite

I've recently switched from old Rogers system to ignite. Had no issues with internet before the switch. Since switching to ignite I have intermittent disconnection issues while working. Skype calls dropping and disconnection from a VPN. Sites won't l...

Craigkatie by I've Been Here Awhile
  • 942 Views
  • 7 replies
  • 0 likes

Connectivity/Interruptions

Is anyone else experiencing random delays and interruptions in their connectivity for home TV and Internet?     **Added Labels**

RichUlett by I've Been Around
  • 305 Views
  • 5 replies
  • 0 likes

Extreme Packet Loss and Intermittent Latency Spikes

As the title suggests, my internet has recently been so slow that it is pretty much unusable. Can't load a single webpage without the connection either dropping or taking 5 minutes. I've dealt with this issue many times in the past before so I'm well...

kenzite by I've Been Around
  • 226 Views
  • 1 replies
  • 0 likes

Resolved! Ignite tv keeps going off

Ignite tv and internet keeps going off in Woodstock my gateway router is flashing when this happens. Sometimes  I can get a lock if I depower the router. On the tv we get an error message that the tv has lost connection to the gateway router. At time...

Arrrrh by I've Been Here Awhile
  • 855 Views
  • 5 replies
  • 0 likes

Resolved! Intermittent disconnects - CODA-4582U

I have been experiencing intermittent disconnects of internet service for a few minutes at a time and have replaced the CODA-4582U with no improvement. The modem is is bridged mode and after reading some of the other posts I believe there may be a si...

OttawaDave1 by I've Been Here Awhile
  • 52628 Views
  • 238 replies
  • 0 likes

Fibre Optic Issue Affecting Home Internet Connection

Dear Rogers,This post is in regards with ongoing trouble issue with our home wifi internet connection. We got the connection installed on April 9th, 2022 . For the past 2 and half month it was working properly but in the mid of June, it stopped worki...

Ankpreet by I've Been Around
  • 309 Views
  • 1 replies
  • 0 likes

Ignite Modem Keeps Rebooting

I've been having issues with my Ignite modem restarting for months... I've been through probably 6 modems. I've had techs come to my house on multiple occasions. Check the lines swap modems and cables, etc. Nothing works. It always happens again. I g...

Intermittent Slow Internet / Significant Packet Loss

Since Saturday, I've been experiencing intermittent slow internet. Most notably streaming (youtube etc.) will suddenly pause; games will timeout; surfing will slow down; teams meetings disconnect/pause.   I tracked it down to lost packets. My speeds ...

hoboryan by I Plan to Stick Around
  • 969 Views
  • 5 replies
  • 0 likes