Hitron CGN3 WMM(QOS) greyed out

[Geezup]

I recently noticed when changing settings on my modem that the WMM(QOS) tab in the wireless settings is now greyed out and is on by default. I recently exchanged modems because this happened with my last one. I have been having issues as of late with my internet and was wondering if anyone else has this issue.

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[RogersTony]

Hello @Geezup,

I can understand how not having access to all of the Settings in your modem can be frustrating.

We definitely want to look into this for you to see what is going on. Can you confirm the exact type of modem you are using, is it the original CGN3 modem and also the Firmware version it's running? When was the last time you were able to edit the settings before noticing it was greyed out?

Some of our Resident Experts may be able to provide some insight on this I will be sure to tag them here: @Datalink, @Gdkitty, @gp-se.

We look forward to your response!

RogersTony

[Geezup]

Thanks for the response,

I received a new cgn3rog last week. The firmware is 4.5.8.37t12

I had this issue before so I replaced it with this modem. Yesterday it was fine but today it changed.

[gp-se]

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@Geezup wrote:

Thanks for the response,

I received a new cgn3rog last week. The firmware is 4.5.8.37t12

I had this issue before so I replaced it with this modem. Yesterday it was fine but today it changed.

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I believe if you change some WiFi settings it will grey out QOS. You can try to reset the modem to factory defaults and see if QOS comes back, then change WiFi settings one by one until it's no longer available. However in general for WiFi you should use:

2.4Ghz: 

Channel: 1,6, or 11

Security: WPA 2 AES

Wireless Mode: Wireless N

Channel Width: 20Mhz

5Ghz:

Channel: 149+

Security: WPA2 AES

Wireless Mode: AC/N

Channel Width: 80Mhz

Also disable uPnP, and WEP Pushbutton. 

Lastly if you want true customizable QOS I suggest buying a third party router and putting your Rogers modem in bridge mode.

[Geezup]

I did do a factory reset and it changed nothing. What I am asking is is it normal for that to be happening all of a sudden. I tried calling about this issue and the techs didn't know why it was happening.

[gp-se]

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@Geezup wrote:
I did do a factory reset and it changed nothing. What I am asking is is it normal for that to be happening all of a sudden. I tried calling about this issue and the techs didn't know why it was happening.

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I am not sure if it's normal, I run my modem in bridge mode. However if I recall when I had it in Gateway mode is has QOS WMM enabled as default. 

[Geezup]

Has anyone else noticed if it is greyed out on their modem? I find it odd because I spoke with three different techs over the phone and none of them new why it was greyed out. Can someone explain to me why it would be enabled by default?

[RogersAndy]

Hey @Geezup!

My initial instinct would be that it's been enabled by default as testing may have indicated improved overall wireless performance. I haven't used the modem myself in some time but it's also plausible that it was enabled as a corrective measure from a previous firmware revision. 

If you are having WiFi issues within the home though that's certainly something we can assist with to identify what's causing it and provide some alternative solutions to improve overall connectivity. Are your wireless connection issues occurring in specific places within the home? Or anywhere including nearby the modem/same room?

@RogersAndy