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Forum Posts

Issues with JUST World of Warcraft

We recently just had a technician in from Rogers to check what's going on after 4 calls to technical support about having 400+ ping in World of Warcraft. Other games are absolutely fine such as CS:GO which gives me 30-40 ping.Upon calling the 4th tim...

Chris1997 by I've Been Here Awhile
  • 108 Views
  • 3 replies
  • 0 likes

Service Interruption

Newmarket postal code starting with L3X having serviceS interruption since Apr 14, 2022 constantly and Rogers keep applying band-aid solution !!!. Internet, cable and home phone goes down for anywhere from 5 minutes to an entire day since Apr 14, 202...

TheTruth1 by I've Been Around
  • 16 Views
  • 0 replies
  • 0 likes

FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello Community,   We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582)...

RogersMargaret by Community Manager (Retired)
  • 166723 Views
  • 4902 replies
  • 7 likes

Resolved! Ignite tv keeps going off

Ignite tv and internet keeps going off in Woodstock my gateway router is flashing when this happens. Sometimes  I can get a lock if I depower the router. On the tv we get an error message that the tv has lost connection to the gateway router. At time...

Arrrrh by I've Been Here Awhile
  • 102 Views
  • 3 replies
  • 0 likes

Proposed MOCA configuration - will it work?

Will this MOCA configuration work.  In it I keep all the MOCA cabling and adapters away from the Rogers modem/router.  None of the cable runs need coax TV service.  I don't think I need a POE filter with it either - perhaps just make sure all the spl...

MOCA .jpeg
ablatt by I Plan to Stick Around
  • 108 Views
  • 5 replies
  • 0 likes

Resolved! DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 24

Hi all, I'm having a super odd problem. Generally in the mornings between 8-10 am we lose internet connectivity (not wireless or ethernet) on the network. The modem has a green flashing light during this time. The modem is a hintron ignite modem / ro...

adsfdafad by I've Been Here Awhile
  • 84 Views
  • 2 replies
  • 0 likes

Unreliable Ignite Internet. Disconnects and high latency

I had upgraded to Ignite Internet at the beginning of April and have been having horrible reliability ever since. Latency figures all over the map and frequent disconnects of varying lengths (10 seconds to 30 minutes). Audio/video conferencing is int...

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IGNITE - Internet drops on 5GHZ in 500 sq-ft area.

Worst of services, internet keep dropping on 5Ghz. Am dead tired of tech coming and going, Everytime they will replace the modem and now the manager tells me to buy my own router to get things working. WOW.  So irritated  I am. If someone knows how t...

mnauman by I've Been Here Awhile
  • 248 Views
  • 4 replies
  • 1 likes

Resolved! Cannot setup Port Forwarding using Ignite XB6 Modem

Greetings!   I hope everyone is doing well during these crazy time!   I am trying to setup a Port Forward on one of my computers that has a Static I.P., I have the DHCP server set to assign 10.0.0.50 - 10.0.0.253. I am trying to setup a Port Forward ...

Resolved! Ignite WiFi Gateway Modem XB7 (Gen 2)

I've seen ref to a Gen 2 Ignite Gateway modem Easy Setup Guide – Ignite WiFi Gateway Modem (Gen 2) – XB7 | Rogers - Rogers and it looks like there are more ethernet ports based on the images provided but I would like to know if there is more to it th...

timdesouza by I'm Here A Lot
  • 24871 Views
  • 147 replies
  • 1 likes

Do I Need Coaxial Cables?

Do I still need coaxial cables in my home? We’re doing some renovations right now and the contractor offered to remove them. Bell has FTTH for TV and Internet but I’m not sure if Rogers is still on coaxial or not. ***Edited Labels***

geokilla007 by I Plan to Stick Around
  • 103 Views
  • 2 replies
  • 0 likes

Intermittent Disconnection Issue with Ignite

I've recently switched from old Rogers system to ignite. Had no issues with internet before the switch. Since switching to ignite I have intermittent disconnection issues while working. Skype calls dropping and disconnection from a VPN. Sites won't l...

Craigkatie by I've Been Here Awhile
  • 409 Views
  • 6 replies
  • 0 likes

No Internet Since Storm

No internet since yesterday at 1:30pm and nothing from rogers explaining why absolutely horrible       ***Edited Labels***

Internet service down

I’ve never a level of I don’t care about my customer than I’ve been receiving been told since Sunday may 22nd I’ll be receiving my internet service back by end of day now it’s now may 28th still no internet service I’m just given the run around all w...

Slow internet speeds on XB7 with Ignite Gigabit - wired connection

Hi All; I am in the GTA and have been experiencing  slow speeds since Oct 2021 when I switched  from 500U to Gigabit. I have a XB7 modem Technicolor CGM4331COM with HW Version 2.0 Street to house cable changed 18 months agoHouse to modem cable change...

snocow by I Plan to Stick Around
  • 418 Views
  • 4 replies
  • 0 likes

iPhones can’t connect to Ignite Wifi

For two months our cell phones have not been able to stay connected to ignite wifi. The signal drops all day long and will not connect upon entry to our home. We have no cell wifi problems anywhere else! Endless suggestions to “reboot the modem” or “...

Resolved! Rogers Wifi 6 Modem rental

I'm on the Ignite Internet Gigabit-Unltd plan and also renting Hitron CODA-4582 model for a few years.  I'm wondering I can exchange the 4582 model with a newer wifi 6 modem.  I'm paying $10 monthly for the 4582.  How much does it cost to rent a wifi...

TheCat by I've Been Around
  • 354 Views
  • 1 replies
  • 0 likes