I was caught by a ransomware attack aimed specifically at QNAP devices. It reached my LAN-based QNAP device at 1:52 am some days ago, but not my computers which were turned off at that time. Research has stated that only QNAP devices were attacked. I...
Hi, I have somewhat of an academic question about my Rogers Ignite service with Arris XB6 modem (used in bridged mode). I had some issues on my line and it required a technician visit. It turns out my downstream signal was below -10 dBmV. I had had l...
I had this question buried in a post on a slightly different topic but thought that this was important enough to maybe pull out and ask on its own. Forgive the duplication. I have set up my new Ignite 500 service and XB6 modem. I have a question that...
i have just had a new install and when I try to connect to the wifi from my computer the computer resolution resets to 640 X 400 70 hz and I lose my screen. I tried connecting to my tv and same thing happened so it is not my monitor. I can connect to...
Hi All, I'm trying to utilize the Ethernet ports in the walls of my new condo. I connected the modem directly to the patch panel via Ethernet but the lights in the back of the modem won't blink green/yellow as it would normally do when connected to m...
We have Ignite and now we have 2 modems; Hitron CGN3 & Arris XB6 Why? Is one a modem and the other a router? Seems like duplication of hardware. No manuals, etc. to explain the setup. ***EDITED LABELS***
Coax cable move question. The Rogers cable feed that comes into my house is in the basement. My house is tall so my wifi signal drops substantially on the upper floor. I’d like to have the modem on the main floor 2 stories higher. The supply feed cab...
We recently got the ignite bundle with tv and internet, we cancelled it because we were mislead and are sticking with legacy internet with Hitron modem. I still have the Arris XB6 and ignite tv box unopened. i know i have to return the TV box, but wh...
Hello All, I have Rogers Ignite and an Arris XB6 modem. I am having some connection issues. First of all the internet works for my 3 TVs and my Wife's, daughters and my phones. My son returned home and his phone shows it connects but it won't actuall...