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Wifi Samsung A54 in home

I have a Samsung A54 cellphone and it drops the Roger's wifi in my basement but my Roger's receiver also in my basement doesn't lose wifi signal. No other devices disconnect either. Just the one cellphone. I checked connected devices and see all my d...

Resolved! Cannot connect my Brother printer to Ignite network

I just had Ignite installed and all my devices have gone over to the new modem/network other than my Brother Inkjet Printer. I did a factory reset on my printer and tried to connect using the wizard. It found my SSID but when I enter my password afte...

bg47 by I plan to stick around
  • 8495 Views
  • 19 replies
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Coax Cord Replacement

 Hi. I have a Rogers xfinity gateway (gen 2 i think) modem. So i've had this one black coax cord for like 2-3 years now and recently for months now i've been having constant lag and spike issues (and as month go by this speed issue gets worse and wor...

saniclol by I'm here a lot
  • 459 Views
  • 1 replies
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HELP? 5GHz performance issues on some days

For the past few months, we've been having extreme internet issues in our area (extreme connection interruption and instability) that took a long time to fix. After several attempts, the connection became perfectly smooth, but ever since last week, t...

DevYangoz by I plan to stick around
  • 659 Views
  • 2 replies
  • 0 likes

Unbearable Latency and Connection Issues

Constant internet outagesConstant lag spikesGaming is not even viable due to EXTREME latency spikesStreaming is unbearable due to  EXTREME latency spikesWorking from home is an absolute mess! Reporting this to the BBB and CCTS (CRTC) as the service h...

Lorex security cameras

How do I get ignite to recognize lorex recorder on network. Lorex app says it’s unable to establish connection.    *Added Labels*

Geeni Smart Plug_not working since moving to Ignite

I recently moved to the Ignite WiFi Gateway (Gen1) and ever since the Geeni Smart Plugs will no longer connect.  The technician split the router so that I can select the 2.4G for devices that aren't compatible with 5G.  I was able to connect all the ...

Janet16 by I've been around
  • 1012 Views
  • 2 replies
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Resolved! XB8 and ASUS Router

Hi all, Just got the XB8, I was wondering if I could utilize the wifi 6 on the modem but disable the 2.4 and 5 ghz and use the 2.4 and 5 ghz from the ASUS router? Is this possible? Would I keep the modem in gateway mode and setup the ASUS as an AP so...

Nuke71 by I've been here awhile
  • 4265 Views
  • 6 replies
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Techinical support

After almost six months with Rogers, all of a sudden, ten days ago my laptop didn't connect to the wi-fi, it was showing 27 wi-fi in the neighboud but mine. Called Rogers, after several tentatives to solve the problem on the phone, finally after a we...

Giorgio123 by I've been here awhile
  • 1982 Views
  • 5 replies
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Wyze cam problem with rogers home internet

I'm using a Wyze IP camera for home security, but it only works with a 2.4G WiFi signal. My internet service provider at home is Rogers Ignite Home Connect. I've set up my WiFi with two channels: 5G and 2.4G. All my Wyze cameras are connected to the ...

mikelam977 by I've been here awhile
  • 1291 Views
  • 1 replies
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Resolved! Trying to add a smart plug

I’m trying to add a couple of TP-Linksmart plugs and they won’t connect to the network because, I think, it is defaulted to the 5 GHz band and they require 2.4 to do the setup. Followed the (not recommended) Split Bands instructions in the app but de...

Moose57 by I've been here awhile
  • 1620 Views
  • 2 replies
  • 0 likes

Rogers & PlayStation Issue

Currently on Ignite 1 Gbps plan. Modem is an XB7 and I use that equipment (don't have my own third party router). Seems that since the end of January I've been having issues connecting to online play with either my PS4 or PS5. Every time I have to lo...

Tad by I'm here a lot
  • 11551 Views
  • 16 replies
  • 0 likes

Wifi keeps reseting and going back into easy connect mode

It resets the light goes orange then connects back to a solid white light at some time. Then it's back into easy connect mode where I have to set up the wife name and password. I need both a 5g and 2.4 connection for my devices so I set those back to...

Having trouble turning band steering on.

hello, I would like to turn Bandsteering on for the Ignite WiFi Gateway modem but I failed.I've tried two ways, the first was accessing gateway 10.0.0.1 but this was my first time to login, default password was not correct(tried resetting the modem, ...

Echo dots and ring doorbell

I cannot get my echo dots or ring doorbell to connect to my rogers wifi. I’ve heard the solution is to have your 2.4 and 5ghz bands separated. Has anyone else run into this problem?   *Added Labels*

Crazycraig6 by I've been here awhile
  • 2513 Views
  • 5 replies
  • 0 likes

lenovo laptop can't connect to rogers ignite wifi

my lenovo laptop G500 connects to wifi ignite but no internet...says unidentified network even though it is correct password....the previous rogers modem worked fine.       ***Added Labels***

stevep102 by I've been here awhile
  • 2496 Views
  • 3 replies
  • 0 likes

Band Steering (XB7) and Smart home connections

So, I was hoping once and for all to get definitive answers to a question that I have never been 100% clear about. I have an XB7 (and formerly and XB6) where I was careful NOT to enable band steering and kept my 2.4 and 5 GHz SSID's separate. Reason ...

DrMike by I'm a trusted contributor
  • 10350 Views
  • 20 replies
  • 0 likes
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