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No Internet the whole day -Whats up Rogers?

I've been on hold for 2 hours plus regarding no internet. What's the ETA on this please. Mississauga area L5V postal area. And no notifications as well.       ***Edited Labels***

nn21 by I've been here awhile
  • 30 Views
  • 0 replies
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Internet disconnecting every night between 2am to 3am EST

Ever since 2 months or so ago, my internet has been dropping around 2am-3am EST and comes back very shortly. Called rogers and they say that's their regular maintenance hours and is normal. I live in the North York area, anyone experiencing this inte...

Internet Down again

2nd time this week Rogers internet service goes down. Not reliable network. No internet, no voip telephone and forget about the tv. Rogers and Bell monopoly have to be broken up!. Going to call Rogers support and spend up to an hour waiting in the qu...

BMS2 by I've been around
  • 136 Views
  • 1 replies
  • 0 likes

No Internet for 5 Days

Day 5 of no internet. Signed up for an upgrade. Ready to cancel altogether. No indication of when we will be reconnected. Salt on the wound to receive big bill for services while disconnected.Wish we had known upfront this would take a while. I will ...

laura_ by I plan to stick around
  • 259 Views
  • 6 replies
  • 1 likes

Ignite modem rebooting itself

Hey Roger's,My modem keeps rebooting itself daily between 3am and 4:30am. I work overnights and thus us when I come home for lunch. The rest of the day it is totally fine.Is there something going on the back end or should I just go swap out the modem...

jcbabino by I've been here awhile
  • 6751 Views
  • 11 replies
  • 0 likes

No Internet or Phone or TV for 3 Days

I have bin on the phone for the last 3 days for Roger’s reps and no one can seem to help me … paying for a service I can’t even use … someone help asap         ***Edited Labels***

Kevin8787 by I've been around
  • 96 Views
  • 1 replies
  • 0 likes

Multiple Days of no service

I have been 3 days without service. Technical service has been confused about if there is actually an outage in my area multiple times. Multiple onsite techs have come to "fix" the issue, with one taking down my service to the point where I can no lo...

Jmoneys by I've been around
  • 143 Views
  • 1 replies
  • 0 likes

Oshawa outage

Internet is down in oshawa and there's no information online about it. Any information you can provide please? Also, your virtual assistant is as useless as my works IT department which is really bad.       ***Added Labels***

Samfay001 by I've been around
  • 321 Views
  • 1 replies
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Internet keeps disconnecting today. Was down yesterday as well.

It's really frustrating, the internet was down for 8+ hours yesterday and today the internet keeps going on and off. Currently its completely down again and I have to use my mobile data to get online to work from home.   Is there an outage again??   ...

user8501 by I've been around
  • 129 Views
  • 1 replies
  • 0 likes

Troubleshooting Packet Loss

I've been having packet loss issues for months with Rogers and every time I contact support I'm told there's an outage in the area and they can't help me to diagnose until it's fixed. I note my number and never get a message about it being fixed, and...

luckee_13 by I've been here awhile
  • 346 Views
  • 5 replies
  • 0 likes

Internet outage

Internet has been out for more than an hour. On mobile data I see no reports of outages in my area, but when I call in a prerecoded message says they are aware of the maintenance outage.     ***Added Labels***

JimJamb by I've been around
  • 959 Views
  • 2 replies
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no internet for days

havent been able to access my phone on any thijg because rogers is down and who knows when itll start working again       ***Added Labels***

sav3 by I've been here awhile
  • 175 Views
  • 1 replies
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Unbearably poor reliability

I've had this service for three months. Every month there has been an outage. So far for 2024 the uptime has been 72.7%. Typically uptime is measured in the number of 9s - e.g. 99%, 99.9%, 99.99%, and so on. That is to say, 2x9s (99%) uptime is consi...

4 internet outages in a week ( a week is 7 days)

I really don’t what’s going on with you guys, had 4 internet outages within a week and i have to drive in between to work in between meetings just to continue working (even though it’s work from home for me). I really can’t believe I am paying more t...

Dina3 by I've been around
  • 162 Views
  • 1 replies
  • 1 likes

Resolved! Significant drop in speed

Hi! Hoping someone from the Roger’s team can help me as we experienced an outage last week (before the DNS issue) and since then our speed has dropped tremendously (about 70mbps download consistently)I’m in Toronto using the Ignite XB7 modem   **Labe...

imjonathanx by I've been here awhile
  • 468 Views
  • 6 replies
  • 0 likes

Technical Support chat wait times are pathetic

I have Rogers business internet and it goes down literally daily. Most of the time it's 15-45 minutes once or twice a day. Today this is the third time it's been down and all 3 times have been multiple hours. First time I tried support and I was in q...

GypsyJR by I've been here awhile
  • 179 Views
  • 1 replies
  • 0 likes

Constant wifi/tv interruption throughout the day/night

TV constantly goes black throughout the day/night but TV remains on. Nothing on TV for various lengths of time. Wifi is sometimes dropped as well, disconnected which is affecting my working at home because I am losing internet connection and computer...

Jaygirl14 by I've been around
  • 176 Views
  • 1 replies
  • 0 likes

Rogers won't work when the power is out even with a generator

OMFG!! We switched over to fiber just a few months ago and the power has been out twice here in the last month and we had NO IDEA that our Internet & tv would not work even with a generator. Before we got fiber we could always watch tv and use the In...

0752 by I've been around
  • 259 Views
  • 2 replies
  • 0 likes
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