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Forum Posts

Service Interruption

Newmarket postal code starting with L3X having serviceS interruption since Apr 14, 2022 constantly and Rogers keep applying band-aid solution !!!. Internet, cable and home phone goes down for anywhere from 5 minutes to an entire day since Apr 14, 202...

TheTruth1 by I've Been Around
  • 16 Views
  • 0 replies
  • 0 likes

IGNITE - Internet drops on 5GHZ in 500 sq-ft area.

Worst of services, internet keep dropping on 5Ghz. Am dead tired of tech coming and going, Everytime they will replace the modem and now the manager tells me to buy my own router to get things working. WOW.  So irritated  I am. If someone knows how t...

mnauman by I've Been Here Awhile
  • 248 Views
  • 4 replies
  • 1 likes

No Internet Since Storm

No internet since yesterday at 1:30pm and nothing from rogers explaining why absolutely horrible       ***Edited Labels***

Internet service down

I’ve never a level of I don’t care about my customer than I’ve been receiving been told since Sunday may 22nd I’ll be receiving my internet service back by end of day now it’s now may 28th still no internet service I’m just given the run around all w...

No Outage Listed, Can't Report Outage

I am experiencing an outage. I used Ana the chat bot to check my service to see what's the ETA for resolution and it says there's no reported outages in my area. So that must mean nobody is working on the outage. I can't speak or chat with anyone nor...

oli76 by I've Been Here Awhile
  • 1363 Views
  • 9 replies
  • 4 likes

Grid in my area always goes down

It seems that every time there is inclement weather, my internet goes down and people 3 blocks away do not have an issue. When I call in, I constantly get, your grid is down. I’ve asked numerous times, why my grid but constantly gets impacted. What d...

Btuno by I've Been Here Awhile
  • 268 Views
  • 3 replies
  • 0 likes

Intermittent Internet connection

I just lost internet while moderating a panel discussion. First the Audio went choppy and I couldn’t hear the participants, then the screen froze and I couldn’t even se anything coming through the chat. Took almost half an hour to come back up.   **L...

JJJ24 by I've Been Around
  • 134 Views
  • 1 replies
  • 0 likes

Network issue, or failing hardware?

(Moderator action: Post merged to appropriate board)   In the past 2-3 months I have had intermittent problems with my Internet going down--antenna signal replaced with wireframe world globe and 'No internet' popup when I mouse over the taskbar icon....

DJW_1057 by I've Been Around
  • 234 Views
  • 1 replies
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Internet is down...Is my modem the issue?

All I get is a orange off and on when I know it is suppose to be green. I have tried unplugging it and plugging it in but it does not work, either that or my internet is turned off. What to do?     **Labels Added**

Internet down when it rains

Anyone else having issues with Rogers internet when it rains? I had a tech come out 4 days ago, he switched my Rogers router. Said everything should be fine. Still having issues, internet drops few times a day for 2-3 minutes and if it rains internet...

Rsheikh by I've Been Here Awhile
  • 1278 Views
  • 12 replies
  • 0 likes

Preventing DOCSIS maintenance request during work hours

My modem goes down once a month and during work hours.  Internet services are critical and disruption during the day has an impact on my job, kids' virtual classroom, University online exams, etc.   Looking over the logs I constantly see DOCSIS reque...

ngocan by I've Been Around
  • 432 Views
  • 1 replies
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Old Infrastructure

I live in an old neighborhood with cable connections that were installed like in the eighties. Roger's continue to use these old cablings to connect to Roger's Ignite TV. Whenever there is rain, the internet constantly gets disconnected. I complained...

tpapatsie by I've Been Here Awhile
  • 599 Views
  • 1 replies
  • 0 likes

Ignite Internet Offline

My ignite internet has been disconnected since Wednesday, 17 Feb 2021. The service has been disrupted for 4 days the week before that, more than 10 days in January and more than 10 days last December. The outage this wednesday has been the worst and ...

juno93 by I've Been Here Awhile
  • 557 Views
  • 3 replies
  • 0 likes

Idea for Rogers...communicate planned outages!

Currently there is an outage in my neighbourhood. Many of us that called were told it was planned maintenance. You have our postal codes on file to know the area, you have our e-mail and an app. How about using that data to communicate to customers w...

Cmb13 by I've Been Around
  • 593 Views
  • 3 replies
  • 2 likes

No Internet & WiFi - DNS Issue?

Husband suspects Rogers is having a DNS issueIt has been down for a few days now and right over Christmas!We have tried restarting etc   ***Added Labels***

Rogers Service interruptions forum post

In this post, https://communityforums.rogers.com/t5/Service-Interruption-Status/Rogers-Service-Interruptions/td-p/445693 , the link in the sentence To check the services in your area, please click here, does not work. So how can one check if there is...

romo by I've Been Around
  • 619 Views
  • 2 replies
  • 1 likes