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Forum Posts

Provisioning Issue- No Internet for 7 Days with no End in sight

I moved into a condo that has Rogers Ignite included with it at the beginning of November. Our internet worked fine until last Monday when it suddenly went out. I called and got a technician to come in Tuesday to fix it- he replaced our modem and sai...

ilumley by I've been around
  • 84 Views
  • 1 replies
  • 0 likes

Stouffville Highspeed - Spotty Service

Hello, We've been experiencing massive issues in Ballantrae in the 48/Aurora Rd area for the past couple days. Internet connection experiences high latency than drops. Modem has to be reset every 10-15 mins.   This is a huge problem as many work for ...

Bshahwu by I've been here awhile
  • 412 Views
  • 11 replies
  • 0 likes

Resolved! Internet/TV outage

I called in to report cable tv is down. Was told the area is affected and they will create a ticket.  When doing a search on the outage it pointed me back to Rogers website. I started a chat and asked what would have caused the outage and if there wa...

sprite34 by I plan to stick around
  • 650 Views
  • 4 replies
  • 3 likes

The home Internet is not working.

My home Internet has been down since morning.How can I fix it?I've already turned on/off the modem, but it didn't help.Toronto, downtown.       **Added Labels**

Inna2 by I've been around
  • 107 Views
  • 1 replies
  • 0 likes

No internet for 2 days

Anybody have any actual information on case C193403878? Two days with no updates or progress on an outage in the Bathurst/Bloor area, downtown Toronto   **Labels Added**

hell_rod by I've been around
  • 109 Views
  • 1 replies
  • 0 likes

Internet Ignite down for a month in Aurora

We have no service for the past 4 weeks in Aurora on Machell Ave. This is affecting 45 homes. Technicians have come and swapped modems and updated lines but clearly this is a wider issue. Technicians are not escalating to the right level of support. ...

kamufr by I've been around
  • 140 Views
  • 1 replies
  • 0 likes

Planned Outage - No notice given

So I get an email a week ago saying upgrades are happening in my neighborhood and I will be advised of any interruption. Today no Internet or cable and 15 Rogers trucks on the street. No notice that I would be without service today. People work from ...

Steveley by I've been around
  • 207 Views
  • 1 replies
  • 0 likes

How to file a Customer Compalint?

This is the second Rogers TV/Internet outage in 2 months, first outage 4 hr & second 90min. For Barrie city this is a wonderful experience when having family movie night. I see Bell Fibe service here is slightly better than dial-up (10MB) and satelli...

Mgalda99 by I've been here awhile
  • 323 Views
  • 3 replies
  • 0 likes

Secondary Router with Internet Access

When there was a Roger internet outage last Thursday I discovered an interesting situation. 1. My wifi Windows laptop showed the global symbol indicating connected to router but no internet access 2. My wifi connected (IPv6 disabled) TV indicated no ...

Bplayer by I'm a trusted contributor
  • 182 Views
  • 1 replies
  • 0 likes

WiFi keeps disconnecting

Rogers has been updating the internet in my area. It’s absolutely ridiculous. It’s been a week and the Wifi keeps disconnecting. Not happy customerEmbrun Ontario   **Labels Added**

JU99 by I've been here awhile
  • 224 Views
  • 2 replies
  • 0 likes

Internet Down

My internet is down I try reboot my router and still no internet .       ***Edited Labels***

SB01 by I've been around
  • 166 Views
  • 1 replies
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Most troubling support behaviour...

Early yesterday, I and a few of my neighbors, all shaw rogers whatever customers, lost internet service. We were all told by support that we were all isolated outages. Untrue. We KNEW it was all of us because we talk on facewhatever, and KNOW it is d...

Wifi Outage in Toronto?

Is there a rogers wifi outage in downtown Toronto today October 7th.I have had no internet since early morning. It 2pm now   **Labels Added**    

Ajos6 by I've been around
  • 193 Views
  • 1 replies
  • 0 likes

Resolved! 09/25 Internet Outage in Milton

Hi, is there any info. on what’s the issue and when Internet services will resume in Milton? It’s been down since about 2.30pm.       ***Edited Labels***

Drsh31 by I've been around
  • 913 Views
  • 4 replies
  • 2 likes

Outage in north york

Rogers outage Noeth York has been down since 1pm yesterday. .... no word from rogers.   **Labels Added**    

Hiitsme1313 by I've been here awhile
  • 595 Views
  • 2 replies
  • 0 likes

Internet down, no outage, won't send technician

Internet lines went down in our backyard from a tree trimmer damaging the lines. Our internet was fine but our downstairs neighbors internet in the same house was down (also Rogers).This morning a technician came to repair the lines, however after he...

gurt90 by I've been around
  • 263 Views
  • 1 replies
  • 1 likes
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