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No internet since modem installation

I have got Roger fibre on 4th March 2023 and today it's 9th March and, still no internet. Tech and customer support seems to be of no help. Could someone capable look into this and get this fixed ASAP? already tried checking with Bell but sadly no in...

gb_prasad by I've been around
  • 244 Views
  • 5 replies
  • 1 likes

Just got a Rogers’ door hanger? Now what?

Just got a Roger’s door hanger in Nepean (Ottawa), Ontario with a “work begins soon on the Roger’s fibre powered network.” I’m in a townhouse Condo with no municipal grass for Roger’s to run lines through. Does this mean Roger’s is running FTTH throu...

KingofRome by I plan to stick around
  • 571 Views
  • 11 replies
  • 0 likes

IPv6 Prefix on Fiber

Is there a way to get a larger prefix than /64 on IPv6 over fiber? I'm trying to figure out if it's something on my end or if it is even supported?   There are many posts all over where other people make reference to using a /56 prefix without issue....

David92 by I plan to stick around
  • 4955 Views
  • 39 replies
  • 1 likes

Resolved! Connecting My Own Router to ONT for FTTH

I recently switched to Rogers Ignite as my house had access to the FTTH service. The tech came and installed a NOKIA XS-010X-Q and then a Ignite WiFi Gateway (Gen 2), and everything is working fine but I want to use my existing mesh router because it...

Fiber Availability

Does Rogers plan to bring fibre to everywhere in Canada? How about the GTA? If so, how long will rollout take?I would like to be able to have higher upload speeds than 50Mbps.

Tmothy12 by I'm a reliable contributor
  • 2182 Views
  • 6 replies
  • 0 likes

When is Rogers updating to Fibre in my area

I live in Scarborough in the M1C area and wanted to know when Rogers will be upgrading to the Fibre as we are still on coax lines going back 35 years here.   **Labels Added**

Alex4161 by I'm a senior contributor
  • 326 Views
  • 1 replies
  • 0 likes

Resolved! Moca Usage For Fibre Connected XB7

So I have fibre coming in to the house. Does the moca functionality work on the XB7 so that I can transport signal to the other side of the house that way?I have 2 moca 2.5g adapters that I'm using right now to do (Ethernet > Moca > Coax > Moca > Eth...

New Modem Not Working for 5 Days

I was offered an upgrade to the Fibre Connect package and after one appointment was inexplicable cancelled without my knowledge (waited at home for 2 hours), the tech arrived on Sunday to install.  He left and told me it would be working in 30 minute...

Janiskp by I've been here awhile
  • 988 Views
  • 10 replies
  • 0 likes

Resolved! Map of Fiber-eligible Areas

Hello World. Is there a way to see where in GTA Roger fiber is available? And is there are plans to expand of fiber network?     **Labels Added**    

Slama454 by I've been here awhile
  • 16593 Views
  • 7 replies
  • 0 likes

Request to Bring Rogers into our Neighbourhood

I live in a small sub-division where it seems as though Rogers was "almost" made available (there is coaxial cables run) but for whatever reason was never completed.  I believe that Rogers is available on one of the main road arteries about 1.5km fro...

altown by I've been around
  • 290 Views
  • 1 replies
  • 0 likes

Resolved! Fibe or fibe powered?

Bell is digging in my neighborhood, and I assume will offer me 8Gbps soon. Rogers SAYS they have fibe-powered in my 'hood, but these are the original cable wires from 33 years ago. They say they can give 1.5 Gbps max - how? Is this compression and ot...

1tpg1 by I've been here awhile
  • 3342 Views
  • 15 replies
  • 0 likes

Resolved! Fiber Extension/Connection Question

My farm is connected to two roads, one of which has Rogers Fiber, but the road leading to my house does not. The nearest fiber connection to my house is 500 meters away from the entrance. I called Rogers and they said it would cost at least 40k to co...

alexxxli by I've been here awhile
  • 523 Views
  • 2 replies
  • 0 likes

Resolved! Remove Nokia ONT

Could someone tell what is the purpose of Nokia ONT in FTTH setup, can it be removed?    

grwl by I plan to stick around
  • 3220 Views
  • 8 replies
  • 0 likes

Connecting Juniper SRX340 directly to Nokia ONT

Hi,   I recently moved from Bell FTTH to Rogers FTTH My setup with bell was straight forward, Fiber from outside demarc was plugged to Juniper SRX340 (was using the Nokia SFP Bell Provided). Juniper SRX was doing the PPPoe and everything worked well....

grwl by I plan to stick around
  • 1580 Views
  • 12 replies
  • 0 likes

GPON deployment in Brampton

I live in Northwest Brampton( Sandalwood & McLaughlin) , I have 500mbps internet plan with a legacy modem , whenever I try to play with my overseas friends on Eu servers,I Lag alot, I know Bell fibre users don't experience that on Eu( one of my frien...

Poor optical cable installation London

I’ve moved into my property and had noticed that black cables were above ground on both sides of my house in London Ontario. I called bell and they sent a tech and they confirmed the wires are Rogers optical cables. What is Rogers going to do to fix ...

HG10 by I've been around
  • 548 Views
  • 1 replies
  • 0 likes

Service Interruption: Manotick, ON

We live in (Address removed by mod - Keep personal info private) for the last 3 Days We do not have internet in our home fiber unlimited internet and we work from home. Additionally in our motherland in Turkey we have our loved ones in earthquake und...

Diega by I've been around
  • 494 Views
  • 1 replies
  • 0 likes

Bypass the XB7

Just got hooked up today with the GPON 1.5gbps symmetrical service. Coming over from Bell's FTTH service.  With Bell, I had fully bypassed the HH3000 and used all of my own hardware (Ubiquiti Unifi), looking to do the same here.   For hardware I'm us...

MRobi1 by I've been here awhile
  • 1651 Views
  • 4 replies
  • 0 likes
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