I have noticed that that I have two channels 31 and 32 on my XB8 gateway that seem to have excessive errors when I check the status. The other channels are much lower some are under 1000. Is there any suggestion on how to lower this. There are no ...
I just got a new Xfinity gateway gen 3. I’m trying to activate it but the app everytime I go to sign in doesn’t allow me too. Password and username are correct and I’m getting verification codes, but after that the app returns me to the sign in page....
I would be interested to know if anyone else is seeing ping time outs while pinging the XB8 router from a windows computer on Ethernet. I get them all the time. I've tried disconnecting everything but the one ethernet connection and it's still the sa...
Hello, As the subject of the post suggests I am wondering if I am able to continue to use the provided router as an access point? I am one of the few who has Rogers FTTH, but now the problem is that the only 2.5gb port is used for WAN access by the O...
I recently installed the Rogers Xfinity Gateway, Gen. 3 Modem and now my Google Devices no longer work. ______ Wifi extender: I also use Google Wifi, mainly to extend the range of my network. Notes: Google Wifi Mesh System, Gen 1.Problem: The Googl...
We had a technician upgrade my modem today, from generation 1 to 3. They didn't reactivate the three (gen 1) pods I have, but I did so when they left. Should they have upgraded those pods too? Will the old pods support all three bands? The three ...
Hello, I've been using the Storm Ready WiFi Pod for a week and have noticed several issues: Devices are connecting to the weaker, slower Storm WiFi Pod, resulting in significant speed drops from 300-500 Mbps down to 1.5-70 Mbps, all on the 1.8gbps r...
I just got upgraded to 1.5GB but the tech said not to bother getting a newer modem. He said my computer, a new’ish, macBookPro would not support anything over 1GB. So I still have the XB6. Should I not get the XB7 or even the XB8. Why not get the ...
I have four computers with 2.5 GB NIC's. The Killer E3100G (2 systems) and Intel I226 T1 (2 systems). My Rogers connection has a download speed of around 2.5 Gbps. I use port 4 on the modem and I get proper speeds (approx 2.3 Gbps) when using the ...
Purchased a new plan,2.5GBPS download and upload speed. I set up the internet and run a speed test near the router i get 500-600 mbps download and 80-90 mbps upstairs. now i installed the wifi pods and connected to ethernet to my pc and i only got up...
This modem does not support Guest Network, which is disappointing for a Gen3 modem. Even the older modems had this option and ability of creating a Guest network. **Labels Updated**
I'm currently subscribed to Rogers' 2.5 Gbps download and upload fibre-to-home plan, and I use the Rogers Gen 3 modem, which has one 2.5 Gbps port for the ONT connection and three 1 Gbps LAN ports. However, when I connect these 1 Gbps ports to my 2.5...
Our family recently signed up for Rogers 1.5 gbps internet service. I have noticed that both the XB7 and XB8 modems have the capability for the 160 MHz bandwidth on 5 GHz. Our household has several devices that are capable of operating at this wifi s...
Hello Rogers Team, can you get me shipped the Rogers Xfinity Gateway (Gen 3) to replace my current Gen 2 internet connector. The speed achieved is ver disappointing and we need to also improve WiFi connectivity with our devices. Thanks! ***Edited...
We just had a windstorm in Vancouver and right after we started to see the modem every hour or two drop the Internet connection speed to below 1Mbps and when it restarts the speed returns to normal until it dies again. Is this CM Error Codewords ta...
Constant internet outagesConstant lag spikesGaming is not even viable due to EXTREME latency spikesStreaming is unbearable due to EXTREME latency spikesWorking from home is an absolute mess! Reporting this to the BBB and CCTS (CRTC) as the service h...
Hello there! So I upgraded my modem at the end of last year, and now I just found out that I cannot connect my old HP printer to wifi. I printed out the printer's failed wifi connection report, and the report says that I need to add the MAC address t...
When I go to the web UI for my XB8 I see that my Rogers IPv4 WAN IP is 99.237.78.X (last digit redacted) But when I go to web pages to list your IP, like Whatsmyip.org it is showing a different IP address - 99.237.67.X. Can someone explain why this i...
Hello, I just received my new XB8 modem after signing up for a self-install. My home had Rogers some 8 years ago. The existing setup from the previous install had a 3db attenuator on the coax before entering the old Hitron Modem. I would like to...
Help,The option to choose "Security Mode" WPA2 under Private Wifi-Setting is greyed out.I need the setting to be WPA2, it is set by default for WPA3How can I change it???See image below of the setting