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Resolved! Bridge Mode Channel Errors

I have noticed that that I have two channels 31 and 32 on my XB8 gateway that seem to have excessive errors when I check the status.  The other channels are much lower some are under 1000.  Is there any suggestion on how to lower this.  There are no ...

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emveepee by I plan to stick around
  • 1275 Views
  • 5 replies
  • 0 likes

Rogers Xfinity gateway

I just got a new Xfinity gateway gen 3. I’m trying to activate it but the app everytime I go to sign in doesn’t allow me too. Password and username are correct and I’m getting verification codes, but after that the app returns me to the sign in page....

Maverickm by I've been around
  • 183 Views
  • 1 replies
  • 0 likes

Time outs pinging XB8 Router on Ethernet

I would be interested to know if anyone else is seeing ping time outs while pinging the XB8 router from a windows computer on Ethernet. I get them all the time. I've tried disconnecting everything but the one ethernet connection and it's still the sa...

Google devices no longer connect after installing Xfinity, Gen 3

I recently installed the Rogers Xfinity Gateway, Gen. 3 Modem and now my Google Devices no longer work. ______ Wifi extender: I also use Google Wifi, mainly to extend the range of my network. Notes:  Google Wifi Mesh System, Gen 1.Problem:  The Googl...

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Tim55 by I've been around
  • 256 Views
  • 1 replies
  • 0 likes

Rogers Modem Upgrade

We had a technician upgrade my modem today, from generation 1 to 3.  They didn't reactivate the three (gen 1) pods I have, but I did so when they left.  Should they have upgraded those pods too?  Will the old pods support all three bands?  The three ...

goaltender by I plan to stick around
  • 445 Views
  • 2 replies
  • 0 likes

XB6 for 1.5 G service

I just got upgraded to 1.5GB but the tech said not to bother getting a newer modem.  He said my computer, a new’ish, macBookPro would not support anything over 1GB.  So I still have the XB6. Should I not get the XB7 or even the XB8.  Why not get the ...

alsys by I've been here awhile
  • 475 Views
  • 3 replies
  • 0 likes

Super slow download and upload speeds on my XB8 modem

Purchased a new plan,2.5GBPS download and upload speed. I set up the internet and run a speed test near the router i get 500-600 mbps download and 80-90 mbps upstairs. now i installed the wifi pods and connected to ethernet to my pc and i only got up...

aa2738 by I've been here awhile
  • 1485 Views
  • 5 replies
  • 0 likes

No Guest Network available for Gen 3 Xfinity modem

This modem does not support Guest Network, which is disappointing for a Gen3 modem. Even the older modems had this option and ability of creating a Guest network.    **Labels Updated**    

tahmeedbd by I've been around
  • 1411 Views
  • 1 replies
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Resolved! Rogers Ignite Internet Fiber to Home

I'm currently subscribed to Rogers' 2.5 Gbps download and upload fibre-to-home plan, and I use the Rogers Gen 3 modem, which has one 2.5 Gbps port for the ONT connection and three 1 Gbps LAN ports. However, when I connect these 1 Gbps ports to my 2.5...

chris993 by I've been here awhile
  • 5517 Views
  • 8 replies
  • 1 likes

XB7 & XB8 5GHz Wifi Issues

Our family recently signed up for Rogers 1.5 gbps internet service. I have noticed that both the XB7 and XB8 modems have the capability for the 160 MHz bandwidth on 5 GHz. Our household has several devices that are capable of operating at this wifi s...

AGnana by I'm here a lot
  • 11530 Views
  • 21 replies
  • 0 likes

Rogers Xfinity Gateway (Gen 3)

Hello Rogers Team, can you get me shipped the Rogers Xfinity Gateway (Gen 3) to replace my current Gen 2 internet connector. The speed achieved is ver disappointing and we need to also improve WiFi connectivity with our devices. Thanks!     ***Edited...

McMmmm by I've been around
  • 3793 Views
  • 1 replies
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Resolved! XB8 Intermittent Disconnects

We just had a windstorm in Vancouver and right after we started to see the modem every hour or two drop the Internet connection speed to below 1Mbps and when it restarts the speed returns to normal until it dies again.   Is this CM Error Codewords ta...

Unbearable Latency and Connection Issues

Constant internet outagesConstant lag spikesGaming is not even viable due to EXTREME latency spikesStreaming is unbearable due to  EXTREME latency spikesWorking from home is an absolute mess! Reporting this to the BBB and CCTS (CRTC) as the service h...

Resolved! Rogers WAN IP Question

When I go to the web UI for my XB8 I see that my Rogers IPv4 WAN IP is 99.237.78.X (last digit redacted) But when I go to web pages to list your IP, like Whatsmyip.org it is showing a different IP address - 99.237.67.X. Can someone explain why this i...

wayner92 by I'm a senior contributor
  • 899 Views
  • 2 replies
  • 0 likes

Resolved! Where is DOCSISWAN Table on XB8?

Hello,  I just received my new XB8 modem after signing up for a self-install.  My home had Rogers some 8 years ago.  The existing setup from the previous install had a 3db attenuator on the coax  before entering the old Hitron Modem.  I would like to...

misc9700 by I'm here a lot
  • 988 Views
  • 3 replies
  • 0 likes
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