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Forum Posts

Provisioning Issue

No idea where else to share this because nobody at any level of Rogers customer or technical support has any idea how to resolve this.On June 10, I received an unsolicited call from Rogers in which they offered to replace my older Ignite modem with a...

kgmd by I've been around
  • 162 Views
  • 2 replies
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Resolved! XB8 and ASUS Router

Hi all, Just got the XB8, I was wondering if I could utilize the wifi 6 on the modem but disable the 2.4 and 5 ghz and use the 2.4 and 5 ghz from the ASUS router? Is this possible? Would I keep the modem in gateway mode and setup the ASUS as an AP so...

Nuke71 by I've been here awhile
  • 1328 Views
  • 6 replies
  • 0 likes

MAC Filtering on Gen8

I'm trying to switch an HP Envy 5530 printer from my old Bell wireless router to the new Ignite Gen8 wireless router. It WILL NOT connect! Every time I try, whether with WPS button or keying in the Wi-Fi password, it fails to connect. I can print a r...

grammaDD by I've been here awhile
  • 380 Views
  • 3 replies
  • 0 likes

MAC Filtering

Hello,   I've got 2 devices (3D Printers) that will no longer connect to my wifi. The manufacturer has reviewed log files and they suspect that my router might be filtering the MAC addresses and not allowing the devices to connect. I'm not super tech...

sdyball by I've been here awhile
  • 1302 Views
  • 6 replies
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Resolved! Rogers Ignite Internet Fiber to Home

I'm currently subscribed to Rogers' 2.5 Gbps download and upload fibre-to-home plan, and I use the Rogers Gen 3 modem, which has one 2.5 Gbps port for the ONT connection and three 1 Gbps LAN ports. However, when I connect these 1 Gbps ports to my 2.5...

chris993 by I've been here awhile
  • 650 Views
  • 2 replies
  • 1 likes

WiFi 6 Compatible Modem

Hi all, I just want to warn you about what Rogers does with their online ads that are misleading. I switched from Fido to Rogers because Fido no longer provides internet service. I had the 150 Ignite plan and they sent me a refurbished XB6 that was m...

Lailo by I've been here awhile
  • 595 Views
  • 2 replies
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Resolved! Replacing XB6 with XB8 and continue using Gen1 PODs

Seems the supply of XB8's is not longer constrained so considering upgrading. My XB6 modem is located in a corner of my apartment, worst possible location. Two PODs are installed, the first 20' away and the second 17' from the first. Have done extens...

Bplayer by I'm a trusted contributor
  • 950 Views
  • 3 replies
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Resolved! How do I disable WPS in Ignite modem?

So, WPS is a security risk. Does anyone know where the option to disable it is in the settings? Tech support says you can't disable it, but I am not sure that is true.       ***Edited Labels***

Shadowbeam by I've been here awhile
  • 783 Views
  • 3 replies
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XB8 to Switch @ 2.5GB

Hi guys,I have a Nokia modem connected to the xb8 in port 4. But I want 2.5gb going to my switch. What is the best set up? Should I connect the switch directly to the Nokia or move the Nokia connection on the xb8 to another port and use port4 for my ...

Asad23 by I've been here awhile
  • 610 Views
  • 2 replies
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Not getting the speeds I was promised.

  Just got upgraded to XB8 and 1.5Gb service and performed a speed test from various providers and definitely not getting the speeds I was promised.  @Rogers is this how you upgrade clients internet service hoping the end-user wont check the service ...

01110111 by I've been around
  • 720 Views
  • 2 replies
  • 0 likes

Getting 1.5 GB Internet Speeds

Hi all,   I have a question about Ignite modems and speeds. I recently was upgraded to 1.5GB Ignite internet but I know that my current setup will only allow a max of 1GB speed (my computer's NIC is maxed at 1GB; and my cables are only Cat5). So, I ...

DrMike by I'm a trusted contributor
  • 13331 Views
  • 22 replies
  • 1 likes

Modem Issues and lack of accountability

Hi, I was scheduled to get an XB8 last week after I was told they cannot ship it to me as a Rogers Tech needs to come in an swap the modem, run tests and ensure its functional before leaving. They guy shows up 1 hour after the timeslot has ended with...

jason121212 by I plan to stick around
  • 378 Views
  • 1 replies
  • 1 likes

Modem Replacement

Looking to get a modem replacement without sitting on hold for hours.I have 1.5GB internet but only a gen 1 modem.How can I get a gen 2 or even better a gen 3 modem?         ***Edited Labels***

W1NK by I've been here awhile
  • 717 Views
  • 1 replies
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Resolved! Bridge mode speed issues

I have a 1.5 Gbps internet package with XB8 and bridge the connection with my own router that's capable of delivering 2.5 Gbps of internet speed. I followed this guide by @-G-  from this forum ~thank you!~ Here's my setup: Asus RT-AX88U Pro, using CA...

btrthnvr by I'm here a lot
  • 2098 Views
  • 8 replies
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XB8 Modem Availability Update?

Does anyone have an update on whether XB8 modems are available now? For the last 1yr, I've been told by various Rogers staff that they're on back order or out of stock but haven't heard anything lately.   Any updates appreciated.   **Labels Added**

nagasur by I plan to stick around
  • 630 Views
  • 1 replies
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Re-did Coax wiring - Signal strength check? Attenuator suggestions?

Hi All!   1500/50 profile. XB8 modem. Hard wired to a switch+some other hubs.   I just replaced a split RG59/RG6 cable run with brand new RG6 directly to the grounding block @ the Rogers Box. I removed a -3.6db splitter.   Currently, I have a 9db Ret...

6ixwatch by I've been around
  • 337 Views
  • 1 replies
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Which Modem do I need.

Earlier this year we changed our bundle package from 1 gb internet speed to 1.5 gb. When the tech came in for the install, he said they were out of the 1.5 gb modem and would be back to install it. They never came back and Rogers have not been much h...

Nickel11 by I plan to stick around
  • 2000 Views
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