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Forum Posts

Anyone know the current wait times for XB8 modems?

I signed up for the 1.5gbs service yesterday but was not informed that I needed a new modem until I contacted tech support to understand why my speeds haven't changed. They informed me that I need the XB8 but there is short supply but didn't know how...

rtrotty by I've Been Around
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  • 2 replies
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Unable to obtain XB8 for 1.5 Gbps Internet Tier

So I have been on the worst experience with rogers for the last 3 days. All this started with getting new Macs in the house for a 6E wireless connection as working on laptops is dead slow on Wifi6. For the main station, it's fine as I have a full 10 ...

TKDGene by I've Been Here Awhile
  • 140 Views
  • 4 replies
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Speed upgrade do i get a new modem?

I am currently on 1gb internet with the Ignite WiFi Gateway Gen 2   does anyone know if i increase my speeds to the 1.5 or 2.5 if 1) I am provided a new modem or if my existing one can handle the speeds 2) Do i need a tech to come to my house and ins...

joejenkins by I've Been Here Awhile
  • 159 Views
  • 1 replies
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Resolved! 2.5GB WAN Port on XB8

Hi - super quick question (I hope).  I have upgraded to 1.5GB service but I cannot find any description of the ports on the XB8 modem the Rogers tech installed.  I am planning on bridging the modem and using a new 2.5GB capable router (TBD) but need ...

jasonreg by I've Been Here Awhile
  • 461 Views
  • 3 replies
  • 0 likes

Resolved! Downgrading XB8 to XB7 issue

I have issue with my XB8 and need to replace the modem that its not available. Technician telling me they can't downgrade XB8 to XB7!! Anyone here seen this issue and know how to get around it? Rogers tech support is clueless and and hoping someone w...

seadooxp30 by I'm a Reliable Contributor
  • 548 Views
  • 3 replies
  • 0 likes