I'm currently subscribed to Rogers' 2.5 Gbps download and upload fibre-to-home plan, and I use the Rogers Gen 3 modem, which has one 2.5 Gbps port for the ONT connection and three 1 Gbps LAN ports. However, when I connect these 1 Gbps ports to my 2.5...
Our family recently signed up for Rogers 1.5 gbps internet service. I have noticed that both the XB7 and XB8 modems have the capability for the 160 MHz bandwidth on 5 GHz. Our household has several devices that are capable of operating at this wifi s...
Hello Rogers Team, can you get me shipped the Rogers Xfinity Gateway (Gen 3) to replace my current Gen 2 internet connector. The speed achieved is ver disappointing and we need to also improve WiFi connectivity with our devices. Thanks! ***Edited...
We just had a windstorm in Vancouver and right after we started to see the modem every hour or two drop the Internet connection speed to below 1Mbps and when it restarts the speed returns to normal until it dies again. Is this CM Error Codewords ta...
Constant internet outagesConstant lag spikesGaming is not even viable due to EXTREME latency spikesStreaming is unbearable due to EXTREME latency spikesWorking from home is an absolute mess! Reporting this to the BBB and CCTS (CRTC) as the service h...
Hello there! So I upgraded my modem at the end of last year, and now I just found out that I cannot connect my old HP printer to wifi. I printed out the printer's failed wifi connection report, and the report says that I need to add the MAC address t...
When I go to the web UI for my XB8 I see that my Rogers IPv4 WAN IP is 99.237.78.X (last digit redacted) But when I go to web pages to list your IP, like Whatsmyip.org it is showing a different IP address - 99.237.67.X. Can someone explain why this i...
Hello, I just received my new XB8 modem after signing up for a self-install. My home had Rogers some 8 years ago. The existing setup from the previous install had a 3db attenuator on the coax before entering the old Hitron Modem. I would like to...
Help,The option to choose "Security Mode" WPA2 under Private Wifi-Setting is greyed out.I need the setting to be WPA2, it is set by default for WPA3How can I change it???See image below of the setting
So Rogers installed the Ignite 500 service at my house a couple days ago. When I connected to the modem (XB8) I was only getting about 80/90Mbps download on both wire and wireless with the Rogers speedtest. The installation tech claims there is no is...
I was working with my Net Gear vendor trouble shooting our connection to the Rogers cable Modem. We upgrade to 1.5GB this year and since then we have added additional devices. However we are seeing great connection speed from the cable modem to the...
Extremely low upload speeds of < 1Mbps on XB8 with 1.5GB plan.Normally around 53 Mbps. Rebooted modem twice but same results. Anyone experienced same issue?. This just started a few days ago. See attached results from various Rogers Server locations...
Just had my modem switched to try to help overcome a drop-out issue. Was only able to get 600-700 mbps on the old modem, but now getting 1300mbps on devices that support wifi6e. Also system logs and wifi spectrum analyzer are working again on the m...
I recently arrived home from vacation to find my internet/tv down. I quickly rebooted my ignite gateway and everything worked...for about 15 mins... rebooted again...worked for 15 mins and so on. Rogers replaced the gateway with an XB8. This seems to...
Forced to switch to Rogers. Ignite 500 plan. I have a desktop PC (Windows 10) and a faithful Laptop (Windows 7). When connected by a short, brand new, CAT6A Ethernet cable (and the red port of the XB8 Ignite gateway), I get nowhere near the 500Mbps s...
I have noticed that that I have two channels 31 and 32 on my XB8 gateway that seem to have excessive errors when I check the status. The other channels are much lower some are under 1000. Is there any suggestion on how to lower this. There are no ...
No idea where else to share this because nobody at any level of Rogers customer or technical support has any idea how to resolve this.On June 10, I received an unsolicited call from Rogers in which they offered to replace my older Ignite modem with a...
Hi all, Just got the XB8, I was wondering if I could utilize the wifi 6 on the modem but disable the 2.4 and 5 ghz and use the 2.4 and 5 ghz from the ASUS router? Is this possible? Would I keep the modem in gateway mode and setup the ASUS as an AP so...
Hello all... and sorry for the long post. I have been a happy Fido Internet service customer for many years without a single issue. Over a week ago, I received an email stating that Fido is moving all internet services to Rogers Fibe service. That -i...
I'm trying to switch an HP Envy 5530 printer from my old Bell wireless router to the new Ignite Gen8 wireless router. It WILL NOT connect! Every time I try, whether with WPS button or keying in the Wi-Fi password, it fails to connect. I can print a r...